SMS Improvements
Weve noticed that when a guest receives an SMS from us through RMS, the guests phone shows a mobile number at the top of the SMS. What is happening now as there are so many hackers out there, guests are not looking at these messages as much now due to this reason, therefore not receiving our message, especially now during the Covid Pandemic. My suggestion is very simple, why doesnt the SMS message come up with the motels name, for example Beechworth Motor Inn at the top of the SMS and below is the message. For example
Beechworth Motor Inn
Thank you for your reservation and we
would like to alert you of the process
here at the motel to retrieve your room key.
Message continues ......................
This would alleviate so many issues that we are finding sending an SMS. When people see that its coming from the property that they have just booked accommodation with, problem solved.
Robert Ransom
shared this idea
Thank you for your suggestion on a way we can improve RMS.
Currently available when using the 1-Way SMS module in RMS is the ability to setup an SMS Name. The SMS Name will be used to display as the Sender when sending an SMS from RMS.
For more information on the 1-Way SMS module and setting up the Property Name as an SMS Name please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms
https://helpcentre.rmscloud.com/property-setup/setup-an-sms-name-on-the-property
Due to limitations by SMS providers the Property Name cannot be displayed as the SMS Name when using 2-Way SMS in RMS. Using the Property Name as the SMS Name will prevent recipients from replying to the SMS.
https://helpcentre.rmscloud.com/2-way-sms-info/activating-2-way-sms-in-rms
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development