RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Manual override to take you back to where you were working instead of bottom of screen

    When making rate changes and you do a manual override and save exit it takes you all the way to the bottom of the chart. It would be nice if it stayed in the same place you were working as it did in the desktop version of RMS.

    6 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available on the Rate Manager Chart in RMS 9+ the user’s position will be retained after performing operations such as overriding values on the chart.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. 6 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available in RMS 9+ the Booking Chart data window will display the ETA of the reservation if one has been entered.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Getting ETA on arrivals

    Hello,
    It would be really helpful to us if we could select ETA's to show on our arrivals list so we know what times people will be arriving. We can not currently seem to do this.

    6 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available in RMS 9+, the Arrival List Report includes the ETA column by default. When an ETA has been set against a reservation this will be displayed on the report for user convenience.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. When reservations are created online via the "Book Now Button" need option to not allow children to be selected.

    Need ability to not allow reservations with children. If Field Maintenance is set to have "children" as not visible. Option should be removed from RMSOnline.

    6 votes

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    Currently Available  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Update nightly rates automatically every night at a set time

    Update nightly rates automatically
    I would love it if we could update nightly rates at the same time set every night automatically.
    At the moment I have to set an alarm on my phone every night at 7.30 to remind me to do them. If I am not home and I am out I quite often then forget to do them.
    Or even if I could do them from my smart phone as I always carry that on me.

    6 votes

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    Currently Available  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Warning when a Token has Expired

    When a credit card expires, the token should automatically delete itself or, at least, change color so we know we need to get a new number.

    6 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    In RMS 9+, Credit Card Tokens button will appear in Green when a valid token exists or in red text if the Credit Card has expired.

    For more information on PCI Compliance and CC Tokens see https://help.rmscloud.com/pci-compliance-payment-gateways

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  7. Triggered Correspondence needs an additional sort of Rate Type

    Currently, Triggered Correspondence allows for choosing Room Types that the form letter will go out to but we also really need to be able to choose Rate Types so that the letter will not go out to rate types such as personal guests, comped hotel guests, trade, etc. (guests that stay for free).

    6 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The ability to setup Triggered Correspondence to specific Categories, Rate Types, Companies, Travel Agents and Booking Sources is currently available in RMS 9+.

    Please see below Knowledge Base article for more information.

    https://help.rmscloud.com/triggered-correspondence-setup

    We encourage you to vote on any other suggestions you would find of benefit or add any new suggestions you may have for improving RMS.

    Regards,

    RMS Product Development

  8. Special events line added to the Tariff/Availability chart just like the Booking chart screen

    This would make adding new tariffs & min night stays so much easer

    6 votes

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    RMS 9+ currently provides the option to display the Special Events Row on the Availability Chart & Rate Manager Chart in addition to the Booking Chart.

    We appreciate the valuable feedback of our customers and encourage you to review suggestions made by some of our other customers to vote on those which would be of benefit to you.

    Regards,

    RMS Product Development

  9. I'd like to have the Clean status of the room displayed in the reservation details.

    It would be useful having the clean staus in the reservation so you dont have to go back to the in/out movement screen to check the status.

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available in RMS 9+ is the ability to view the Area status from the Area drop down on the reservation. This will allow users who are already in the reservation screen to quickly verify the status of the Area before completing check-in for the guest.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Rates on digital reg card

    I noticed that rates are shown on digital reg card. This is a problem especially the booking comes from OTAs as rates (after commission) should not be shown to guests (guest can see the difference between price they paid and rates we charge to VCC).

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    In RMS 9+ on the Account section of a reservation there is an option ‘Hide Rate on Correspondence’. Setting this to ‘Yes’ will remove the rate displayed in any generated correspondence including the Digital Registration Card.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  11. Please move the "completed task boxes" from the top right corner

    Is there anyway that the "completed task boxes" (green and blue boxes that pop up in the right hand corner to say "printed" or "saved" etc) could be moved to a different corner? The right hand corner is commonly where the "close window" or "exit" would be so we are having to wait for the "completed task boxes" to fade away before being able to close the current window and move on to the next task etc. This is slowing us down.

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available in RMS 9+ the confirmation message pop-ups now display in the lower right corner, removing the blockage users previously experienced from accessing screen buttons.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Connection with Helloworld - AOT, ATS Pacific etc.

    We operate three properties all of which work with Helloworld and its subsidiaries - AOT, ATS Pacific, ETA, AOT NZ, Qantas Holidays, Viva Holidays, Sunlover, Territory Discoveries etc.

    5 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available with our channel manager, setup accessed via RMS 9+ is the ability to connect to AOT and Qantas.

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

  13. Need a Closed to departure option.

    We have closed to arrival and departure on saturdays- Therefore friday and saturday nights must be taken together. I have set the closed to arrival restriction on RMS but there is no closed to departure option?

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup a Closed to Departure via the Control Panel on the Rate Manager Chart.

    For more information on creating a Closed to Departure, please see the below Knowledge Base article.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  14. Identify group bookings in reservation screen

    It would be great if a group booking could be easily identified in the reservation screen - perhaps as another colour

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+, Group Reservations will display with a Navigator Pane and a Group Master shown in green to distinguish from single reservations.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  15. Mobile App Tablet/Phones

    There needs to be a mobile app for phones and tablets that will function on any type of device. Even if it is just the booking chart where we can remotely book people in if we are away. Currently the rms9 is just unworkable on a tablet or phone. Just make it simple so we can take bookings while away from the business.

    5 votes

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available with RMS 9+ is an easy to use view accessible on any smart device with a web browser. This includes smart phones and tables of varying sizes.

    For more information on how to use RMS 9+ on a portable device, please see the below Knowledge Base article.

    https://help.rmscloud.com/rms-9plus-on-the-go

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  16. Add Cancellation Policy by Tariff Type, not once per property

    Currently, we cannot have more than one cancellation policy. We can only set it once. It is common that properties manage their promotions and peak periods with different cancellation policies, especially a non-refundable policy.

    We should be able to create multiple cancellation policies, and link these to the Tariff Types. This should feed through to RMS Online bookings as well as bookings made direct in the RMS system. All 3rd party booking channels already allow this.

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to set Cancellation Policies per Rate Type, per Property. These will then apply anywhere that Rate Type is used.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  17. Early Check In Flag

    We have kept missing our early check ins because the front desk has no simple way to know ahead of time.

    Currently you can set the arrival time and it will show up on the in/out screen - but our problem is that with having a large number of rooms/cabins/houses these numbers are very difficult to identify on the in/out screen.

    My suggestion is to have a color flag or icon showing up on the specific reservation in the occupancy grid. This way with a glimpse at the occupancy grid we will know who will be arriving early and warn…

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup requirements which can then be used to display on Housekeeper Report, Requirement List Report and To Do Chart.

    These are often used by our users for Early Check-ins and Late Check-outs in addition to other varieties of reservation requirements to quickly and easily flag them to staff.

    If for any reason the Requirements function does not suit your purpose for early check-ins, please feel free to add more details in a comment and we can re-visit the suggestion.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  18. Schedule Report - The email sent should show the property name and report name in the subject field.

    Schedule Report - The email sent should show the property name and report name in the subject field.

    5 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to specify the name of the Scheduled Report when creating the schedule. This name is then used as the email subject line and report attachment name.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  19. A "Tick Box" for inactive Guests/Companies

    It would be great to have a tick box in a customer or company profile that flags them as inactive. That way we can flag companies or guests that no longer stay but does not affect any previous reservation they have had. This way it limits the amount of people under surnames etc we may use to search with or if a guest has multiple entries using the same name.

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available in RMS 9+ is the ability to set Companies, Travel Agents and more to inactive when no longer required – without losing any historical information.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Public Holidays - stop clients being able to book in or check out on these dates eg Christmas Day and Boxing day

    For a small business we are closed public holidays so we do not wish clients to be able to check in or check out on Christmas Day or Boxing Day - we have a 4 night minimum and with the soft close they can't book in on those dates which is great, however people can come before Christmas for 4 nights and leaves it open for them to check out on these days Christmas and boxing - Hope this can be fixed - the soft close should be for both check in and check outs

    5 votes

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    Currently Available  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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