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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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112 results found

  1. To skip the shopping cart and proceed directly to checkout, add an IBE Query String.

    The IBE shopping cart is helpful for reserving multiple rooms, but it is not very user-friendly for booking only one hotel, which accounts for the great majority of online reservations.

    We frequently receive calls from guests who are unable to conclude their reservation because they are unable to figure it out. Other instances include IBE pencil reservations depleting inventory as guests simply keep adding rooms to the cart while believing it isn't working.

    It would be fantastic if we could utilize a URL query string to get around the shopping cart, as an alternative to going back to the more…

    1 vote

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  2. To be able to comment on an invoice that has been raised in the RMS's A/R payment area

    This would enable us to include remarks for our Accounts team, enabling them to easily add direct payments in the appropriate RMS area.

    Many of our group reservations are paid for by invoice; for instance, they pay a deposit, which our accounts team enters into the A/R. The group then makes a change, so we have to cancel that invoice and issue a new one. This creates confusion because it doesn't reflect the amount they have previously paid.

    Another issue is that when they have paid in full and then modify the reservation, we have to cancel the invoices once…

    1 vote

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  3. When adjusting the reservation or recalculating the rate, the dynamic rate toggle

    The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.

    2 votes

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  4. Traces functionality

    Functionality to apply Traces against Rate Type - so when a rate is selected traces are automatically applied to the reservation.

    Functionality so that within the Reservation the requirements/traces listed have a column to show what has been COMPLETED - so at a quick glance can see what is outstanding when looking at a reservation. Once marked completion no visual change to the list.

    1 vote

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  5. Feature Request For Integrating Social vVideo Platform

    I would love to suggest the integration of a fun and creative short video platform similar to existing social entertainment apps. This would add a new dimension of engagement for users and open up opportunities for businesses and creators alike.

    Many users are interested in apps that provide a mix of trends, humor, and user-generated content. One great example is the fikfap download https://fapapk.net/ option which offers quick access to short, viral-style videos in a community-driven environment.

    It would be exciting to see RMS Cloud explore or partner with similar social entertainment tools to enhance user experience and bring more…

    1 vote

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  6. Apply a Stop Sell or Black out period for specific Travel Agent allotments

    We hold allotments for a specific travel agent (who are not connected via a channel) and so there needs to be a way in which to apply a 'Stop Sell' or 'Black out' period on this allotment set up where we wish to remove the allotted dates. RMS have advised the only way to do this is to apply the travel agent allotment in to the system day by day (rather than over the time period) so that you can delete certain dates from the allotment when you wish for the stop sell on the allotment to be applied. That's…

    1 vote

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  7. Dynamic rate toggle when recalculating rate or changing reservation

    Ability to engage to disengage dynamic pricing when you are moving a reservation or otherwise updating pricing. For example, a guest has three nights currently booked with no dynamic pricing. They want to add a night, you recreate the rate, and now dynamic pricing is triggered based on occupancy. We don't want to dynamic pricing to trigger on the nights already-reserved as they have already been confirmed at that non-dynamic price.

    3 votes

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  8. RMS Pay Transaction Activity to be included in the Reservation Audit Trail

    It would be beneficial to include RMS Pay Transaction Activity in the Audit Trail. For example when a credit card token is created, when a charge is processed, when a pre-authorisation is released; Currently there is no record of this on the reservation of guest profile audit trail.

    3 votes

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  9. Group Confirmation or Correspondence

    Hello! I hope you can also improve your correspondence wherein we are able to pull out or create a group confirmation for all the rooms, details, and sundries inside the group.

    E.g. there are 5 rooms with different dates, # of pax and different sundries posted per room, I wish we can populate all these details in 1 confirmation if we pull out the correspondence from the master.

    Thanks

    1 vote

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  10. Improving RMS Flexibility: Beyond Simple Maximum Occupancy

    The existing RMS system has limited flexibility in terms of determining maximum occupancy. For a room type with a maximum capacity of four people, we must accommodate particular combinations such as two adults and two children or three adults. However, we cannot currently restrict combinations such as 3 adults + 1 child or 4 adults (although 4 adults Monkey Mart can be managed via rate tables). The inability to prevent bookings of three adults and one child is a major issue that could lead to overbookings through online channels, and according to RMS support, there is no current remedy. We…

    1 vote

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  11. Streamlining Multi-Property Management in the RMS Cloud: Seeking Best Practices

    Hello, everyone.

    I'm searching for best practices and tips for effectively managing many properties in RMS Cloud. Currently, keeping everything organized, particularly with reservations and reporting, is difficult.

    Any suggestions for streamlining these processes would be much appreciated. I'm also looking for any guidelines, courses, or Geometry Dash advanced RMS Cloud capabilities created specifically for multi-property administration.

    Thank you for your help!

    1 vote

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  12. Add charge redirection to audit trail

    Add any add/delete/modification of charge redirection to audit trail of reservation & user audit trail. Currently any add/delete or modification is not shown in audit trail.

    1 vote

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  13. Accounts Receivable

    In the AR section it would be great if the comment from the general section can be display in the AR section. This will help the finance team to get some quick basic information relating to that AR and if it is outstanding

    2 votes

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  14. The ability to have employees Clock in and out.

    I use a booking software called aluuvi in the winter. It has an awesome Clock in- Clock out interface. It would help my campground management immensely. If RMS had this feature.

    2 votes

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  15. An extra window in the accounts section for separate invoices

    An extra window in the accounts section for separate invoices

    1 vote

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  16. I would like to see

    Sync Housekeeping Requirements with Tasks

    When a housekeeping requirement is added to a reservation and appears in the housekeeping roster, it should automatically sync with the Housekeeping Tasks list. I have to manually re-enter it into the app, creating unnecessary double handling. Automating this would save time and reduce manual entry errors.

    1 vote

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  17. I would like to add a permission for Superusers to override dates in Guest accounts to extend expiration of their credits

    Sometimes due to extenuating circumstances, we need to extend a credit amount in a guest account. If you could add an override or permission for the Superuser to extend the credit expiration dates.

    1 vote

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  18. To be able to add a Comment to an invoice raised in the A/R payment section of RMS

    This would allow us to add comments for our Accounts team so they can seamlessly add direct payments in the correct section of RMS.

    We have a lot of group bookings that pay for their booking via invoice, so for example they pay their deposit which is entered by our accounts team into the A/R. Then the group makes a change, so we have to cancel that invoice and reissue a new one, however as it doesn’t show their amount they’ve already paid it causes confusion.

    Another problem is when they’ve paid full and then made changes to the booking,…

    1 vote

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  19. 1 vote

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  20. Have guests room numers listed on the add on report

    To have guests actual room numbers listed on the add on report, not just their surnames, the reference number and the add on number. Having their actual room number is make it a much more user friendly report.

    1 vote

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