The wording 'Deposit Required' at online booking check out would be more suitable as "payment required"
The wording 'Deposit Required' at online booking check out would be more suitable as "payment required" as many properties require full payment. This becomes awkward and a negative reminder when referring to 'deposit '' when in fact full payment is required. Best to be positive about handing over money not reminding that elsewhere only requires a deposit.
Anonymous
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lotmeek
commented
I agree with your opinion on changing the phrase "payment request" to 'Deposit request' so that customers can easily write and avoid confusion when paying and depositing a room.
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Anonymous
commented
absolutely agree and the new breakdown shown on the confirmation gives the same negative impact. Keep it simple. Urgent action requested.