Service Requests ... saving as drafts?
The opportunity to go back to the database to check on information in a service request would be a good feature.
It's frustrating when needing to provide lots of detail to not be able to go back into the database.
Anonymous
shared this idea
Thank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS is the ability to right click a menu item, hyperlinked reservation or account number and select ‘Open in new tab’ on the browser.
To simplify logging a service request in the scenario you have described we recommend opening the Service Request screen in a new tab to leave your main RMS window available for reference or continuation of work.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.
Kind Regards,
RMS Product Development