Removing the balance for all online travel agents on the guest portal
Guest portal -
Currently there is a balance/deposit owning for guests on their guest portal for their reservation & if they have paid booking.com/ expedia directly sometimes they look at this balance & think they still owe money to us - so they PAY NOW. This then is an issue for us as we have to refund the money back to the guest (as they have paid the online travel agent directly) & we are then stung with the commision fee to the payment merchant for the refund. Sometimes it can be anywhere from $20-$50 for the fee. Really needs to be taken off the guest portal for all online travel agent bookings.
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Natasha
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