We are currently facing a critical issue in our guest communication system at the resort. All our guest interactions are routed through the RMS , which is essential for providing a seamless experience. However, RMS is currently configured to send text messages (SMS) using a virtual phone number. This configuration is preventing SMS messages from reaching our international guests.

Issue Details:

Current Setup: RMS uses a virtual phone number.
Problem: SMS messages sent from a virtual number are not delivered to international guest numbers.
Impact: This issue disrupts timely communication with international guests, potentially affecting guest satisfaction and overall operational efficiency.
Urgent Suggestion:

Proposal: Replace the virtual number in RMS with a non-virtual number.
Recommended Options:
Use the resort’s property contact number.
Use a dedicated phone number that is directly owned by the operator.
Implementing this change will ensure that SMS messages are reliably delivered to our international guests, aligning with industry best practices and enhancing our guest communication strategy.

Action Required:
Please prioritize this enhancement to ensure our guests receive timely updates and communications, thereby maintaining the high standard of service expected at our resort.