This would allow us to add comments for our Accounts team so they can seamlessly add direct payments in the correct section of RMS.

We have a lot of group bookings that pay for their booking via invoice, so for example they pay their deposit which is entered by our accounts team into the A/R. Then the group makes a change, so we have to cancel that invoice and reissue a new one, however as it doesn’t show their amount they’ve already paid it causes confusion.

Another problem is when they’ve paid full and then made changes to the booking, we again need to cancel the invoices and move across the payment entered into A/R to the general section so it then shows all the payment laid out.

If we could make a comment on the invoice so our accounts team could see this, that would be more seamless for them. Further to, as our Accounts Team post via A/R posting they don’t see the notes in RMS stating for them to allocate payment to the General section.