It would be very helpful to have the option to add comments or internal notes directly to invoices created in the RMS A/R payment section.

Our Accounts team frequently processes payments against invoices for group reservations. A common scenario is that a group pays a deposit, which is recorded in A/R, and then later modifies the booking. When this happens, the original invoice must be cancelled and a new invoice issued. This can make it difficult to track the payments already received, leading to confusion during reconciliation.

A similar issue occurs when a reservation has been fully paid and is subsequently amended. The existing invoices often need to be cancelled, and the payments previously allocated through A/R must be moved to another area so that the reservation correctly reflects the total amount paid.

If invoice comments were available, staff could leave clear instructions or explanations for the Accounts team regarding payment allocation, invoice replacements, or transferred balances. This would provide a more visible and reliable reference than standard reservation notes.

Currently, our Accounts team processes payments through the A/R posting area and may not always see notes entered elsewhere in RMS. Having invoice-specific comments would improve communication, reduce errors, and make payment management much more efficient.
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