Remove from Group button
Within a reservation it is now possible to add an existing reservation to make it a group which is great, however there isn't an option to "Remove Exsisting Res" from group which we encountered the other day and would have been handy instead of cancelling and remaking a booking.
Jo
shared this idea
Thank you for your suggestion on a way we can improve RMS 9+.
We are pleased to advise that this feature available in RMS 9+ Version 10.18.124.3 or later,.
This option appears on the Area tab of a Group Reservation and will allow for removing one reservation at a time from the Group into a Single Reservation.
We encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing even more exciting new features from our user suggestions in the coming months.
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Anonymous
commented
We too are seasonal & struggling with group reservations on the whole. I agree with all comments above!!
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Anonymous
commented
Has this function been added yet? If we cancel then guest gets an auto cancellation letter, we need to unattach PLEASE
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Anonymous
commented
It is not logical to cancel the reservation... refund the guest, then re-book, and then again recharge.
Extra card fees that are un-necessary.. also to have extra reservations under the guest name causes problems.
If a customer calls and wants to verify their reservation the staff will click the one with the dates and see that its "CANCELED". The guest will then have an un-necessary panic attack thinking they no longer have a reservation. We are a seasonal business and do not get the luxury of having a lot of adult workers. Therefore kids don't always look at the bigger picture.
I am just trying to have you see from a business perspective operating your software in which we cater to the guests.
We are just trying to alleviate any issues that may cause an un-happy experience.
Reservations also sometimes get linked to the wrong reservation, so just an "Un-Allocate" button would just be helpful all around.
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Anonymous
commented
I agree with Shelley below. We NEED ability to UNATTACH a sibling. We can ATTACH an existing, why can't we UNATTACH?!? :(
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Shelley
commented
True! It is unfortunate that the programmers of RMS have not ever worked in a park or the accommodation industry, sadly so many common features do not exist.
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Danella Rockley
commented
Just like you can "Add Existing Res" to a group, you need to have a "Remove Existing Res" also - there are many times that you need the functionality to remove just as easily as add, especially without having to cancel bookings to do so.
We are a property that uses group bookings a lot and this would be very much appreciated if this could be implemented -
George
commented
I found that the only way to un-group is to cancel and copy the reservation over to a new one. Lengthy, complicated, and not fun sure, but doable if you needed to get it done while the developers figure it out. I do it out of sheer perfectionism lol
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Susan Novotny
commented
Amen!!!
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Anonymous
commented
It would be nice to be able to un-group a certain reservation from a group, if you accidentally grouped the wrong individual's reservation. Currently if you got trigger happy and grouped the wrong reservation there is no way to undo it. It would be nice to have this option.
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Anja
commented
It would be great to be able to remove a guest from a group if they were accidentally put there.