Ann Quiggle

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  1. 111 votes

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    Ann Quiggle commented  · 

    The comment posted below by ADMIN looks right on. As far as the automatic transactions to occur upon cancellation, I think I am on the same page, but here is how I see it:
    1. The sundry charge(s) created at the time of the reservation will be reversed or deleted.
    2. A "cancellation fee" Sundry charge would be generated in an amount generated by the rules engine.
    3. A refund would be generated (with an opportunity to review and confirm) for the difference of the advance deposit and the cancellation fee to be retained, if any. Should the cancellation fee be equal to the advance deposit, the entry would simply be a G/L entry to debit "Advance Deposits" and a credit to "Cancellation Fees". Should the reservation fee be MORE than the amount of the deposit, the amount of the cancellation fee would have to be limited to the amount of the Advance Deposit.

    I hope I have not strayed from Susan's post which seems to a good match for our needs as well.

    Ann Quiggle supported this idea  · 
  2. 25 votes

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    Gathering Interest  ·  4 comments  ·  RMS User Suggestion Box  ·  Flag idea as inappropriate…  ·  Admin →

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    Ann Quiggle commented  · 

    This would be handy, I often find myself in the receipt screen and discover then that I need to go back to guest profile to create a token.

  3. 122 votes

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    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-13642 will provide user prompts on cancelling a reservation with the option to void charges on the account.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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    Ann Quiggle commented  · 

    I wonder if some of the problem is that RMS does not handle "rules" for refunding or retaining all or part of advance deposits. In the same way the advance deposits have "rules" , cancellations should as well, such as # of days before arrival, all or % of deposit refundable, etc.

    Ann Quiggle supported this idea  · 

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