Anthony Hughes
My feedback
6 results found
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15 votes
An error occurred while saving the comment An error occurred while saving the comment Anthony Hughes
commented
This then gives a receiptionist a prompt from the reservation chart to do something about this reservation. If the colour of the reservation is purple this means that the receptionist needs to add the charge back to the reservation.
More importantly, if the receptionist tries and checks in this reservation a pop-up message appears. No charge back is attached
An error occurred while saving the comment Anthony Hughes
commented
More manual options on the change status.
In the backend you change
Select a colour
Write a description
For Example
Select a Colour = Purple
Write a description = Charge not attached
An error occurred while saving the comment Anthony Hughes
commented
Colour Light Green = Virtual Credit Card from OTA
When the reservations drops into RMS and there is a VCC the reservation will drop in as Light Green. On the day of arrival at a set time, say 8.00am RMS will AUTOMATICALLY CHARGE all VCC then AUTOMATICALLY change the colour from light green to the current green colour.
An error occurred while saving the comment Anthony Hughes
commented
Colour red on reservations in booking chart = DECLINED FUNDS on Credit Cards
If a receptionist tries and processes the guest credit card and there are no funds on the guests credit card RMS will AUTOMATICALLY change the colour of the reservation in the reservation chart to red.
This assists receptionist whereby they are able to glance at the reservation chart and know that there this guests credit card has declined.
An error occurred while saving the comment Anthony Hughes
commented
The colour on the reservation chart for a reservation will automatically changes to Black with white writing when a mobile telephone number = that of a mobile number of a black listed guest.
Therefore, when a reservation drops into RMS, RMS will automatically that the mobile telephone number of the new guest against blacklisted guests against their mobile number.
An error occurred while saving the comment Anthony Hughes
commented
BOOKING CHART - RESERVATION STATUS - MANUALLY SELECT DIFFERENT COLOUR STATUS
Change Status SelectionCurrently we have l
(a) Unconfirmed ---- Orange
(b) Confirmed ------- GreenWe need to be able to add other reservation status;
Note : This are NOT compulsary, they are optional back end of RMS.
EG
1. Select The Colour (red, shown on the reservation chart for the res)
2. Write the decription for the colourExample 1
Colour Red = FUNDS "Decline Credit Card"
NOTE : If a receptionist tries and processes the guest credit card and there is no funds on the guests credit card RMS will AUTOMATICALLY change the reservation colour to red. This will signify that the guest has no funds on there credit card. The property can turn this functionality on or off.
EXAMPLE 2
Colour Light Green = Virtual Credit Card from OTA
NOTE : When the reservations drops into RMS and there is a VCC the reservation will drop in as Light Green. On the day of arrival at a set time, say 8.00am RMS will AUTOMATICALLY CHARGE all VCC then AUTOMATICALLY change the colour from light green to the current green colour.
EXAMPLE 3
Colour = Purple = More Information Required.
This signifies a reservation that requires reception intervention
(a) Missing mobile number
(b) Charge back not attached.EXAMPLE 4
Colour = Black = Black Listed Guest
Note this is an area in RMS that need dramatic improvement. If a reservations drops into RMS and the guest is blacklist the reservation is shown as BLACK and the writing white. RMS will AUTOMATICALLY cross reference blacklisted guest mobile telephone number, regardless of the name that a guest uses (alias). If a reservations mobile number equals a blacklisted guests mobile number, regardless of the name then the reservation will AUTOMATICALLY change to BLACK.
I hope these change can be incorported into RMS as a matter of urgency, along with the automoation discribe above.
If anyone has any questions regarding the above please do not hesitate to contact TONY on 0419804080 as I want as many people to vote for this enhancement as possible.
Anthony Hughes
supported this idea
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34 votes
Thank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
Anthony Hughes
shared this idea
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145 votes
An error occurred while saving the comment Anthony Hughes
commented
When a guest cancels there online reservation outside the cancellation period our accounts is voiding the tariff accommodation manually.
This needs to be done automatically by RMS when the reservation is cancelled if outside the cancellation period.
Anthony Hughes
supported this idea
·
An error occurred while saving the comment Anthony Hughes
commented
It needs to go further, automatic deletion of tariff accommodation for reservations that have been cancelled on line.
The automatic charging and notification of cancellation fees when the reservation has been cancelled on line.
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130 votes
An error occurred while saving the comment Anthony Hughes
commented
Currently when a reservation is cancelled automatically via booking.comoutside the cancellation period, the accommodation posted is not automatically removed.
Thus the accommodation tariff needs to be automatically removed when the reservation is cancelled on-line if cancelled outside the cancellation policy.
Anthony Hughes
supported this idea
·
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89 votes
Thank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
Anthony Hughes
supported this idea
·
-
25 votes
Thank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
Anthony Hughes
supported this idea
·
More manual options on the change status.
In the backend you change
Select a colour
Write a description
A minimum of five different colours or descriptions.
A maximum of 10 different colours or descriptions.
For Example
Select a Colour = Purple
Write a description = Charge not attached
Need to be able to filter the in and our screen based upon reservation status = colour
Examples
You can see all reservation checking in today that are unconfirmed
You can see all reservation checking in today that have VCC
You can see all reservation checking in today with no charge backs attached
You can see all reservation check-in in today that have been backlisted
You can see all reservations checking in today with a declines credit card status