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  1. 10 votes

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    Anonymous commented  · 

    The guest experience online is pretty poor. I answer multiple calls daily from guests who tried to book online and couldn't get through the booking engine. I wonder who many reservations I miss because the guest got frustrated and went somewhere else..

  2. 116 votes

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    Anonymous commented  · 

    Agreed! Automate the cancellation $$ process! No more manually deleting charges and manually addding a Sundry charge for cancellation fees.

  3. 30 votes

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    Thank you for your suggestion on a way we can improve RMS.

    We appreciate the valuable feedback of our customers and encourage you to review suggestions made by some of our other customers to vote on those which would be of benefit to you.

    We will continue to monitor this suggestion for feedback and update again with any changes.

    In the interim, you may find it helpful for your situation to start with a Pencil Reservation and use the Convert to Reservation option once the customer on the phone agrees to pay the required Deposit. You can also lookup an existing Guest Profile on the Pencil Reservation screen which can save you valuable time re-entering the information when they change their mind to ‘pencil me in’.

    Please feel free to submit new feature suggestions and should this feature gain new interest in the future we will re-open for consideration.

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    Anonymous commented  · 

    Sometimes I'm booking a reservation, then the guest says they want me to hold it for an hour/day, etc. It would be nice if I could convert that reservation into a 'pencil reservation'

    Anonymous supported this idea  · 
  4. 129 votes

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    Thank you for your suggestion on a way we can improve RMS 9+.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed, RNP-13642 will provide user prompts on cancelling a reservation with the option to void charges on the account.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

    Anonymous supported this idea  · 
  5. 176 votes

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    Anonymous supported this idea  · 
  6. 256 votes

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    Anonymous supported this idea  · 

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