RMS User Suggestion Box
57 results found
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Sort unit types in IBE by availability
Display available units first and unavailable units last.
1 vote -
RMS IBE to Display Availability Calendar on Mobile Device
I'd like the guests to able to view the 'online availability calendar' in the Mobile Device. Currently it's only visible in PC.
RMS online availability calendar is not user friendly. Can you please make some major improvements.
Thank you.
1 vote -
URGENT RMS Search page to show my hotels fav icon and title instead of RMS logo and "Search- RMS Online booking"
RMS Search page to show my hotels fav icon and title instead of RMS logo and "Search- RMS Online booking" on the browser Tab.
Eg: https://bookings8.rmscloud.com/Search/Index/4E68934EE091E0DE/1/
I checked many hotels, when the guest go to the booking page, the tab are all their hotel names, but for us, it is RMS name and logo. That is not very professional and i think the guests don't know what RMS is and put their personal information online. Thanks.
1 vote -
Allow us to make "how did you hear about us" a required field when checking out
Please make it so we can require guests to fill out the "how did you hear about us" field while checking out online.
1 vote -
Our organization has a wide variety of accommodation types that is causing confusion for our guests booking online. The restriction of setti
Our organization has a wide variety of accommodation types that is causing confusion for our guests booking online.
The restriction of setting RMS Online Labels at the enterprise level is VERY limiting.
Accommodation Options by each our properties is as follows:
LA - Cabins, Tents
RS - Cabins, Apartment, Rental RV
SH - Cabins, Retreat, Glamping Tents
SC - Motel, Apartment, Guest House1 vote -
I would like to add BIG4 memberships as an option to purchase on IBE and for it to fall into RMS correctly with the due amount.
Refer SR#2730877 - currently the option to purchase BIG4 membership on IBE as an option doesn't work. The system duplicates the sundry line for membership cost once it's been issued in RMS. not ideal.
1 vote -
Can we get a text notification when an online booking comes in.
Can we get a text notification when an online booking comes in? We aren't always Infront of the computer and it will be a quick way of knowing if there is a booking coming in that day.
1 vote -
Account Login Option (current guest) or New User Option for Online Booking (IBE) - No More Merging this way!
Account Login Option (current guest) or New User Option for Online Booking (IBE) - No More Merging this way!
This would be just like any other online account you would have like a bank or account you have.
If you are in the online booking page already, you shouldn't be taken out of your account to book a new reservation, it should already be in your account. This would have any account credits they have on their guest account show up and alleviate the need for merges (duplicate accounts being created).Please give this urgent review as this would help…
2 votes -
IBE currently doesn't read from the "Edit room type" options tab (ie. no children) setting
IBE currently doesn't read from the "Edit room type" options tab (ie. no children or no pets) setting.
2 votes -
I would like guests to see the number of rooms available and to be able to book muliple rooms in one click.
On the booking screen, guests should be able to see a message EG. ONLY 2 Rooms left.
Also have the ability to select No. of Rooms.
Currently guests who want to make a group booking ring us as they can't see if there is availability to book more than one room. They currently add one to cart then get message of no more rooms when trying to add another room to the cart. They have to keep guessing availability until they can get two or more rooms booked for the same time period. Very frustrating for guest experience.1 vote -
Customise Confirmation email from RMS book now button.
The email confirming is a confirmation provided automatically from RMS Book Now Button (also known as Internet Booking Engine IBE),
This would be much better if we could customise as the formatting and information is poorly presented.
2 votes -
Have country default to Australia with drop down options to change.
Have country default to Australia with drop down options to change.
1 vote -
Mobile version shows $0 at the top and does not clearly state this is the CART. This does not show on the PC verson.
Mobile version shows $0 at the top and does not clearly state this is the CART. Either remove from the phone version or clearly label this is the CART total.
Not sure why it is necessary as it just adds confusion.1 vote -
I would like guests to select to pay deposit by bank transfer or Credit card
I would like guests to select to pay deposit by bank transfer or Credit card. If credit card is selected and deposit taken, booking is confirmed. If guest selects bank transfer their booking is pending until changed by hotel when money is seen in the bank account.
1 vote -
Red Listed Previous Guest - No longer allowed at park - Make Guest Account Inactive
Would like if a previous guest is Red Listed (not welcome back) for system to not let them book online. These would me already marked as red listed in system.
This could be an option to mark their whole guest account "Inactive" my management. This way they don't get emails that are blasted out or any communications.
Also, In/Out Screen - need to see red if someone is red listed as it is on the guest search. If you make a reservation and see it in the In/Out Movements screen it is not red. It sure would be great to…
1 vote -
The IBE isnt user friendly on tablet devices
On a tablet or IPAD or PC with less than 15" screen the next step after adding a room selection is not obvious to the user as the "Book now" or Continue button or Cart symbol is not visible unless you return to the very top of the page. According to help via a service request this is because the "banner/header" takes up too much space on the device hiding further selections. Yet on a smaller Android phone the book now stays visible while scrolling and works perfectly.
The Cart symbol or book now button should be visible following user…1 vote -
Present professional looking quotations
Would love to spit out pretty looking quotes like how the IBE screens look, so you can attach via PDF or copy and paste into an email. With some pictures and room information, and pretty clear dates for a quote. Even a Quote Number if they want to book.
3 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Increase time limit for online bookings.
Increase time limit for online bookings to 1 hour due to new IBE discount function
1 vote -
Loading message for RMS IBE URL search
Currently we use URL modifiers and the RMS IBE for a "Search all accom" on these dates - as we have to search a large number of properties (categories) there is a large 4-7 second lag while the page loads (betaboooking8.blablabla).
It would be great to have a "Results loading" gif/image that appears on this white page, so we do not lose customers at this point.
It would be great if we could also upload a company logo as SVG at this point, but even a generic text based "Results loading" would be better than the current white screen.
2 votes -
Change online calendar wording when a day is restricted for booking
I've made Saturday a non-book in day, so that I don't have people booking a Thursday/Friday and leaving Saturday, which is a higher rate, not booked. However, this means that it says"Depart Only" on the Guest Booking Calendar. Is there any way of changing that term to something like "no arrival or depart" instead. It's a bit confusing the way it reads at the moment for guests.
The front facing to guests part of RMS needs some work. The backend is brilliant.
1 vote
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