Being able to add the same properties to multiple groupings so that you can have regional groupings as well as citywide groupings etc.

We set up under package a 1 night surcharge for first night $30 and remove the surcharge on 2nd night -$30. This is how we were taught to apply a 1 night surcharge. However, this then (based on our deposit rules) charges the first night + $30 surcharge for a 5 night stay. We only want to charge first night for a booking over 1 night.

We would like to see an option to reverse and ACH payment that was rejected by the bank. Reverse option is only available the day of processing but we do not get notification from the bank the same day as the processing day from the bank

Add journal entry option as a payment method to POS
Sometimes the POS times out and the credit card processed via the credit card terminal and you are not able to log in the payment via journal entry

A useful feature would be some sort of validation when credit card charges are processed. Currently we have a number of charges processed within RMS and properly processed by our merchant account (OpenEdge) but the result of the charge is not posted to the RMS account. This makes us look bad to our guests (because of double charges to their credit card), makes bank reconciliations very difficult and costs us time and money.

There's too many duplicated clients in RMS due to the user not selecting an existing client profile. it would be good if the system was smart enough to recognise either an email or mobile phone number as already existing. then pop up a window that says.. this client detail already exists. are you sure you want to create a new client? or revert to existing.

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We would like to be able to find a sundry item by using the barcode reader. We have many sundry items in the park kiosk and it is difficult to find by name.

Allow option to email the charge back notice to the guest instead of printing and signing. Saves on paper and time.

Looking for a new colour on the booking chart to show that a customer has fully paid prior to arrival, not just deposit paid and confirmed. Maybe could be done in conjunction with "Pre Check-In"

The setting in RMS Security Profiles, "Allow Unconfirm Status on a Departed Res" is the one that will allow a 2 hour revert to an ARRIVED res, but also revert DEPARTED reservation.

We do not want users to be able to revert DEPARTED, but can revert ARRIVED.

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The current interface to review and update property rate rules is quite tedious to use when reviewing and updating changes to multiple rates across multiple properties.

A cleaner interface needs to be developed where you can view and update the details in a table across multiple properties, similar to how rate adjustment are updated.

It would be great if there is a notification for the last room sold for a particular period

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When creating a requirement we currently have the option to 'include or exclude TO date' (DOD), however it would be super handy to be able to do the same with 'FROM date' (DOA), so that when added it defaults to the template settings, therefore not requiring manual adjustments.

This would help when adding things like Complimentary Breakfast etc