RMS User Suggestions
124 results found
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Guest Search results should bring up reservation number/history on results page
When you look up someone under guest search it doesn't show their current reservation so you have to click on their info and then to history to get to it. Unnecessary. Also, should allow more customization for the fields that pop up on the search results.
1 vote -
Enhanced Multi-Property Dashboard with Cross-Property Reporting
As a user managing multiple properties within RMS Cloud, it would be incredibly helpful to have an enhanced multi-property dashboard that offers centralized access to cross-property reporting, real-time performance metrics, and combined occupancy data.
Currently, navigating between properties and manually pulling individual reports can be time-consuming. Having a unified view would improve operational efficiency and provide better insight for corporate-level management.
1 vote -
Include a tokenization option on the receipt screen.
On the receipt screen, provide the option to tokenize the credit card when it is used for the first time. It would save one or two steps, particularly when dealing with inexperienced operators or when you're pressed for time to accept the payment. Tokenization would eliminate the need for a unique action.
Sincerely,
1 vote -
The Owner Bank Details field should be cleared of special characters.
In the Owners Bank Account field, disable the usage of special characters. Recently, we encountered an ABA file that kept failing to upload to the bank. We were simply receiving the error that a line included too many characters. We discovered one errant apostrophe after spending hours and hours removing the letters in this area. This character is not acceptable to the bank.
Thanks,
1 vote -
Remove Deposit field on account column
We would like to be able to remove the deposit and dep req by field from the account column as per phone conversation with your team it has nothing to do if they booking has been paid already or not. Apparently it will always show that amount even if paid which can be confustion for our reception team. It would be great in general to be able to adjust the account column to our needs.
1 vote -
Not allowing bookings to leave short undesirable vacancies
I recently booked event tickets on Ticketmaster and it wouldn't allow me to leave a single vacant seat.
I thought this would be valuable for accommodation so that at a time where a 1 night stay is not desired a booking won't be allowed to be made if it leaves a 1 night gap between it and the departure of the previous booking.
In a way it would be a dynamic software controlled closure to arrival/closure to departure which adapts depending upon the known minimum length of stay and the pre-existing bookings.1 vote -
Have a way to pre-fill new bookings with info based on "Travel Agent" field
All ATO bookings are currently coming with the correct "Travel Agent" info.
There should be a way to automate things like "Bkg Source", "Meal Plan", "Hide Rate On Correspondence", based on what "Travel Agent" the booking is made from.
Some of these can be automated from "Company" field, but that has to also be manually put into the system, when I'm trying to have to make a minimum user input possible.
Thank you!
3 votes -
categorise special events with a set colour
Would be good to be able to have a category for special events to chose, which would then associate a specific colour for it so it's easily identified at the top of a chart.
For example, school holidays are a grey colour; long weekends are a light purple.
Being able to categorise and have that set against a special event grouping would make it a more efficient use of that function for easy visibility for all users.
1 vote -
Automated annual expenses to owners
Would be great to have automated annual expense drop onto owner statements.
We already use the monthly frequency, and other options under EOM expenses, but it would be useful to have yearly as an option, as we manually do annual charges through the bulk charges function.
1 vote -
Housekeeping - departure block based on time
We currently have a departure block under Housekeeping for some properties that have longer cleaner, and it's not possible for a same day arrival.
It is an option to add another type departure block that would apply for all properties (whether owner or guest booking) when the departure time is after 12pm, it automatically puts in a departure block so that someone cannot arrive that same day, as it won't be serviced?
For example, an owner booking to 4pm, means a guest cannot arrive that day, and we are manually placing a cleaner block.
1 vote -
Automate filling the 'reason for visit' as business/work field when a Company is selected
Would love to see functionality that connects the Company Field in a reservation with the Reason-For-Visit field so that it could automatically fill based upon a set action
For example, one of our reasons for visit is Business/Work, and often this is tied to the use of the Company field.
There should be a way to have a rule that says: if there is a Company entered, then the reason for visit is Business/Work ; and this fills out the field without having to select anything in the drop down.
2 votes -
Add hyperlink to SMS
Really appreciate seeing all these helpful suggestions - great to know the community is actively sharing ways to improve RMS! I often watch tutorial and feature update videos, and using <a href="https://vidfrom.com/">Vidfrom.com</a> to convert them into YouTube MP3 files lets me listen while multitasking. Super handy when you’re trying to stay up to date!
2 votes -
To skip the shopping cart and proceed directly to checkout, add an IBE Query String.
The IBE shopping cart is helpful for reserving multiple rooms, but it is not very user-friendly for booking only one hotel, which accounts for the great majority of online reservations.
We frequently receive calls from guests who are unable to conclude their reservation because they are unable to figure it out. Other instances include IBE pencil reservations depleting inventory as guests simply keep adding rooms to the cart while believing it isn't working.
It would be fantastic if we could utilize a URL query string to get around the shopping cart, as an alternative to going back to the more…
1 vote -
To be able to comment on an invoice that has been raised in the RMS's A/R payment area
This would enable us to include remarks for our Accounts team, enabling them to easily add direct payments in the appropriate RMS area.
Many of our group reservations are paid for by invoice; for instance, they pay a deposit, which our accounts team enters into the A/R. The group then makes a change, so we have to cancel that invoice and issue a new one. This creates confusion because it doesn't reflect the amount they have previously paid.
Another issue is that when they have paid in full and then modify the reservation, we have to cancel the invoices once…
1 vote -
When adjusting the reservation or recalculating the rate, the dynamic rate toggle
The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.
2 votes -
Traces functionality
Functionality to apply Traces against Rate Type - so when a rate is selected traces are automatically applied to the reservation.
Functionality so that within the Reservation the requirements/traces listed have a column to show what has been COMPLETED - so at a quick glance can see what is outstanding when looking at a reservation. Once marked completion no visual change to the list.
1 vote -
Feature Request For Integrating Social vVideo Platform
I would love to suggest the integration of a fun and creative short video platform similar to existing social entertainment apps. This would add a new dimension of engagement for users and open up opportunities for businesses and creators alike.
Many users are interested in apps that provide a mix of trends, humor, and user-generated content. One great example is the fikfap download https://fapapk.net/ option which offers quick access to short, viral-style videos in a community-driven environment.
It would be exciting to see RMS Cloud explore or partner with similar social entertainment tools to enhance user experience and bring more…
1 vote -
Apply a Stop Sell or Black out period for specific Travel Agent allotments
We hold allotments for a specific travel agent (who are not connected via a channel) and so there needs to be a way in which to apply a 'Stop Sell' or 'Black out' period on this allotment set up where we wish to remove the allotted dates. RMS have advised the only way to do this is to apply the travel agent allotment in to the system day by day (rather than over the time period) so that you can delete certain dates from the allotment when you wish for the stop sell on the allotment to be applied. That's…
2 votes -
Dynamic rate toggle when recalculating rate or changing reservation
Ability to engage to disengage dynamic pricing when you are moving a reservation or otherwise updating pricing. For example, a guest has three nights currently booked with no dynamic pricing. They want to add a night, you recreate the rate, and now dynamic pricing is triggered based on occupancy. We don't want to dynamic pricing to trigger on the nights already-reserved as they have already been confirmed at that non-dynamic price.
3 votes -
RMS Pay Transaction Activity to be included in the Reservation Audit Trail
It would be beneficial to include RMS Pay Transaction Activity in the Audit Trail. For example when a credit card token is created, when a charge is processed, when a pre-authorisation is released; Currently there is no record of this on the reservation of guest profile audit trail.
3 votes
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