Automatic Creation Of A Token For All Reservations Including On-Line Reservations
RMS should be able to automatically convert any credit card number received into RMS into a token ready for processing.
We need to get rid of the number of clicks required to process a credit card.
Get rid of the vault. You have a token lamp that lights up when RMS automatically produces a token or a red lamp that lights up indicating to the user that you need to contact the guest because something is wrong with the credit card number or expiry date or available funds.
What is wrong with the credit card number should also automatically be shown in a red lamp window,
Thank you for your suggestion on a way we can improve RMS 9+.
Currently available in RMS 9+ is the ability to connect with a Payment Gateway. Once connected Online Options can be setup to tokenise guest’s credit card information when processing an online reservation and staff can create a credit card token which can be used for processing payments directly in RMS.
RMS Vault is a PCI compliant storage method for customers not connected to a Payment Gateway and is not designed to be used for charging guest’s credit cards.
Opting to enter guest’s credit card information directly into fields on the Guest Details screen of the reservation is not PCI compliant and is at the discretion of the operator.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
RMS Product Development
Anthony Hughes commented
Yes, this makes perfect sense and would be so much better. So many simple processes in RMS are far too time consuming.