Credit Card details should turn RED if card expires before arrival date
We often receive reservations via booking.com (and other OTAs) for a future month (say 2 months or more in advance) yet the credit card provided expires prior to the month the reservation falls in, however the credit card may not have expired at the time the reservation was made.
It would be great if RMS could highlight these in RED like other expired or invalid card numbers so that as soon as we open them for the first time it is obvious there is an issue that needs to be resolved.
Ideally, the OTA API's should allow the Channel Manager to pass this information back automatically (or from the push of a button in RMS) and report a faulty card on our behalf, without the need to log into the OTA's Extranet and manually perform this task. Come to think of it, there are heaps of other things that would be great if we could avoid having to visit the OTA's extranets to manage... Responding to reviews, guest messaging, cancellation requests, yada yada yada...
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Jacob Hue commented
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Thanks for this information. I really appreciate the information that you have provided.
The question raised by this enhancement is - How far ahead do you highlight the credit card details?
ie - 1 month, 2 months ....... We have just had the situation where a guest booked 12 months ago for their stay with us this week but there credit card expired last month.