Waitlist for Sold Out Accommodation Dates
A waitlist feature allows you to assign a Waitlist status to a reservation.
If the room or rate requested by the guest becomes available for the desired stay dates, the reservation can be "accepted" and made active.
Thank you for your suggestion on a way we can improve RMS 9+.
We are pleased to advise that your suggestion has now been scheduled into a future development cycle.
When completed, RNP-13663 will provide users the ability to add, view and manage Waitlist Reservations.
We will update this page once development commences and again once the feature is released.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
RMS Product Development
Camille Rennicks-Jennings commented
It would be beneficial that the waitlist is converted to an unconfirmed reservation and the sales agent receives an email advising the room is now available. The sales agent will then contact the person who made the initial inquiry.
To create a Data bass for clients who are wanting accommodation but have to be placed on our waiting list
This would be a useful addition for sure.
Michelle Sobremonte commented
A waitlist feature similar to Special events column ( below) when looking into the booking chart. Could possibly be ideal when bumping guest to a sister property and such. Avoids an oversight on booked out dates when last minute cancellation comes through ( pop-up notification that a room is available to contact guest whom was on priority waitlist. ( first in first serve basis).
Use the Quote reservation feature.
Creating dummy rooms adds so many complexities to our system. It's a pain to create them in the first place, then editing reports not to include these area's is also impractical. Why not improve on an existing feature to add more benefits. Having visibility of parked reservations would help in so many ways? How much they have paid, what room type they had, any deposits held, booking source etc.
Susan Novotny commented
Digital Rez had this 10 years ago. You put them on a wait list, when that accommodation became available, it Instantly popped up that there was a waiting list for that date and site type....
YES! would be extremely helpful during busy periods.
Agree! Please advise if this is going ahead.
Menachem Lazaroff commented
Is this still happening?
I agree - is this any closer to implementation?? So many other systems have this function and it would be VERY USEFUL!
This seems like a no brainer. Should be implemented ASAP.
This doesn't seem like it would be too difficult to do. They could just add a field to the guest account that allows you to add them to a waiting list for a date range. Then you could run a report and see a list based on the date and who was added first. This would work well for new or existing guests.
Jeff Suffolk "The Lodge on Elizabeth" commented
I get around this one by creating an 'Event' called Standby, colour coding it to stand out and then enter the guest details in the notes panel of the 'Event'. Then if i get a cancellation I have all the details at hand.
We did the same thing as 247hotel. It's not a perfect work-around but it's the best solution we could find.
I have thought of the same system. When I have called up to suggest this they don't seem to open to the idea. a work around this could be creating extra rooms/areas under the name of wait1, wait2, etc. For statistical reasons you can untick the statistics and that will remove it from sales and occupancy reports. This would at least allow you to have a priority list of people to call back in the event of a room becoming available.
I have thought about the same idea. A work around could be to create more sites/rooms eg wait1, wait2, etc. then placing people on a waiting list in there. This would allow you to have all their details to call them back and simply drag then into the correct place. And any further details you need could be added in the reservations box. Just an idea...
Paul Lu commented
When someday is booked out we have to reject all calls for booking that day and even could not extend staying guest, and very often, when the day closer or on that busy day, someone might cancel the booking so we often end of up with a room not sold even we have rejected many bookings.
If we have a waiting list we can avoid this situation, the ideal waiting list should have following features:
1. Put guest booking in the list according first in first get policy.
2. Hotel is able to assign priority to the booking in the waiting list. Highest priority get the room first.
3. Once the room available send a notification either pop a window or send an email.