RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. would like the availability of multiple screens open as unable to exit a new reservation without saving

    would like the availability of multiple screens open as unable to exit a new reservation without saving

    18 votes

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently available in RMS 9+ is the ability to open new tabs from menu items, Reservation or Account numbers to work on multiple screens in RMS 9+ without navigating away from incomplete or in progress work.

    To do this at any time, right click the menu item or reservation and select ‘Open in New Tab’ or ‘Edit in New Tab’. and a new browser tab will open without disrupting the view on the current tab.

    Kind Regards,

    RMS Product Development.

  2. Support the Cmd key!

    Photo management is poorly-implemented on RMS online, with page refreshes every time you add an image, but it takes many times longer on a Mac as there is no support for the Cmd key (support for Cmd is industry standard and I have not experienced this issue on any other web service). The Ctrl key on a Mac performs a different function (right-click), so it is not possible to select multiple images for deletion. I am aware that you can delete from multiple listings in the pop up, but most of the time, we're swapping out individual images or wouldn't…

    7 votes

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    Currently Available  ·  0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →
  3. PHOTOS ON THE BOOK NOW BUTTON FOR TABLETS & MOBILE

    In 2016 and the importance of great web design for mobile devices, it astounds me that no photos can be added for the RMS book now button. Photo's only appear on desktops. How are customers expected to know what they are booking. Photo's speak louder than words. I suggest we are loosing many bookings and therefore, money, to OTA's

    7 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS IBE.

    Currently available on the RMS IBE, with setup in RMS 9+ is the ability to setup photos for the Property, Category and more.

    The new designed RMS IBE includes these photos in the mobile and tablet views for more seamless integration with users property marketing and branding.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  4. Create Special Membership Sites for Online Booking

    Many accommodation sites are now creating "Members Sites" where best rates are made available for their members as well as other benifits

    Members can login to book online to access "members only" special rates can been seen

    Members can login to see their existing bookings.

    4 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available for setup in RMS 9+ and used with the RMS IBE is the ability to setup multiple ‘Generic’ RMS IBE sites that are accessible via a separate link to the main booking pages.

    These ‘Generic’ sites can have their own special member rates assigned and with the combination of being able to setup Rates as available to Members Only or with the use of a special Promo Code the membership sites can be created as needed.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Add room minimums so guests can't book fewer people online

    Room minimums so guests can't book fewer people online
    We charge per person, and have minimums on our cabins. It would be nice to be able to set those minimums so when a guest wants to book a cabin with a 4 person minimum on it, they can only do that if they have 4 people or pay for 4 people.

    3 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available on Rate Setup in RMS 9+ is the ability to set the minimum number of guests permitted to book that Rate Type.

    The minimum and maximum permitted guests can be setup on the Additionals tab of the Rate Table, along with a Base Person amount to ensure revenue received for the room meets the occupancy criteria required by the property.

    An additional suggestion for your scenario would be entering the 4 person rate as the base price for the cabin, with the person base set to 4. This would mean even if someone did only book for 2 people, they would be paying that 4 person base rate.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Enable adding hyperlink to Online Property T&Cs page

    Our website T&Cs page is comprehensive and includes links to policy documents. Would like to be able to include a hyperlink to our website T&Cs in the RMS T&Cs setup area.

    Setup > Online Bookings > Online Options > T&C/Policies

    Guests would benefit from being able to click directly through to view on our website.

    3 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Online Options setup in RMS 9+ currently includes the ability to insert basic HTML tags, including hyperlinking and basic text formatting options.

    We have scheduled further enhancements to this screen to make it easier for users to use these HTML tags without having HTML knowledge.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  7. Re-order the site types in the RMS book now button

    Re-ordering the sites would help me display the site type I would like to encourage my visitors to select!

    2 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup the Display Order of Categories. The Display Order determined here will also be used by the RMS IBE to display the available Categories in the preference order setup.

    To do this go to Setup > Category/Area > Display Order in RMS.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Tow Vehicle field should be mandatory!!!

    This information is very important and determines which sites a guest can fit on. We can lose money without this information!!! For guests who don't have a tow vehicle you can simply add a field "No tow vehicle" We are getting guests that don't put their tow vehicle in because it's not mandatory. This makes it much harder to figure out which RV site would be best to assign them too. Please fix this in the next release. - Thank you

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to set fields as mandatory for both user input and the RMS Internet Booking Engine.

    Setting a field as ‘Mandatory on Save’ will require this information to be input before a reservation can be created.

    For more information on how to setup mandatory fields in RMS please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    https://helpcentre.rmscloud.com/field-maintenance-info/rms-ibe-guest-details-required

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. 1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to customise how the Rate View will be displayed on the RMS IBE including choosing to display the Nightly Rate or Total Rate only.

    On the RMS IBE Rate & Availability page after performing a search guests can choose either the ‘Availability View’ or ‘View Rates’ to see the complete rate grid with the option selected.

    For instructions on customising the Rate View on the RMS IBE please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/setup-online-options/rms-ibe-rate-category-availability-display

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  10. I would like there to be able to put in a count of microwaves / roll aways that we have on site

    We need to be able to put in a count of microwaves / roll aways that we have on site and as they are booked as a requirement, it gives us an alert as to how many we have available on that particular date.
    Inventory count as such.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to setup Add Ons which are a special Category type that can be used for extra items with limited inventory including Roll Aways, Car Parks, Boats, Microwaves or other limited resources to apply to a reservation.

    For more information on using Add Ons in RMS please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/add-ons-info/setup-add-ons

    https://helpcentre.rmscloud.com/managing-reservations/apply-an-add-on-to-a-reservation

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the new year.

    Kind Regards,

    RMS Product Development

  11. Enable RMS IBE to be configured as a subdomain of our website

    Many cloud based systems can be configured as a subdomain of a website, either using mx record and or redirects.

    It would be useful if we could configure a subdomain such as book.ourdomain.com.au to redirect to the IBE for a particular property, and for the IBE to function correctly from search to booking completion.

    Regards
    Stephen

    1 vote

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Subdomain Forwarding is a feature available with the property’s domain or web host and is setup outside of RMS.

    Whilst instructions to configure vary per provider and their documentation should be referred to for the specific steps you can forward a subdomain to the RMS IBE property website or tailor it to be Category specific using the RMS IBE URL Modifiers linked below.

    https://helpcentre.rmscloud.com/rms-ibe/rms-ibe-url-modifiers

    Setup the preferred subdomain eg. book.yourdomain.com and then setup the Subdomain Forwarding for that subdomain to redirect visitors to the preferred RMS IBE URL.

    Below are some external links to instructions for Subdomain Forwarding with various domain hosts. If your specific domain host is not listed, please refer to their documentation for instructions as this is setup outside of RMS.

    Google
    https://support.google.com/domains/answer/6072198?hl=en

    DreamHost
    https://help.dreamhost.com/hc/en-us/articles/215455377-How-do-I-redirect-my-domain-

    CPanel (Used by multiple providers)…

  12. IBE, shows total rates only, we want to show the nigthly rates instead

    shows total rates only, we want to show the nigthly rates instead

    1 vote

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to select a Rate View on the RMS IBE to suit the property’s requirements.

    Options include Total Rate, Nightly Rate for 7 Days, Nightly Rate for 12 Days and Interactive Map View.

    For instructions on setting up the Rate View for the RMS IBE in RMS, see the below Help Centre article.

    http://helpcentre.rmscloud.com/ibe-online-options/rms-ibe-rate-display

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. When a guest books online, and imputs over the max. occupents allowed for site, change message "We are currently sold out for these dates."

    When a guest books for more than the # of individuals allowed at a site, instead of a message popping up saying that they have reached max capacity, or that they are over max capacity, the message reads. "Thank you for your interested in Anglers Hideaway RV Park. We are currently sold out for the date range you have selected. Please see other available dates. We hope to see you soon!"

    This implies that we have no sites available and we could potentially be losing bookings because of this. Please change asap.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to setup a custom message to display when no availability results are returned on the RMS IBE.

    For instructions on setting up a custom No Availability message, see the below Help Centre article.

    http://helpcentre.rmscloud.com/ibe-online-options/rms-ibe-no-availability-custom-message

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. I would like to have "pet field" on RMS IBE to have an option to be mandatory or not.

    We would like to be able to track if a guest is bringing more than the 2 dogs that we allow per motorcoach/lot.

    1 vote

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    1 comment  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Additional Charge Labels and the ability to define which fields on the RMS IBE are mandatory for guest completion.

    The below Help Centre articles will guide you through these setup options:

    http://helpcentre.rmscloud.com/setup/additional-charge-labels
    and
    https://helpcentre.rmscloud.com/users-security/setup-required-guest-details-for-the-rms-ibe

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Online Group Reservations

    To be able to make a group reservations that has different number of guests each room.

    e.g.
    1st room - 2 adults
    2nd room - 2 adults and 1 child
    3rd room - 3 adults

    1 vote

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    2 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve.

    Currently available on the RMS IBE is the ability to allow Group Reservations. When this option is enabled the guest can select ‘Add Additional Booking’ which will give the guest the ability to search and book for a different number of guests based on the search criteria they enter.

    When completing the online booking process, the reservation will be created in RMS with the corresponding guest numbers.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Colour of availability calender online

    The availability calender link when booking online should be more of a stand out colour like red so the customer can easily find it. Some of our guests have mentioned they did not see it at all

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve the RMS IBE.

    Currently available to be setup in RMS 9+ is a complete range of customised colours for the RMS IBE. The colours selected here will also apply to the Availability Calendar online as well as the ‘Call to Action’ buttons such as “Search” and “Book”.

    Please see the below Help Centre articles for steps to setup colour customisation.

    https://helpcentre.rmscloud.com/ibe-online-options/setup-an-advanced-colour-theme-for-rms-ibe

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. shopping cart

    Can we have a shopping cart added to the rms book now button so guest can purchase other items such as theme park tickets, meals etc.. as part of their reservation experience. This will enhance the guest experience and add to revenue. I believe Newbook already has this feature as well as many other hotel reservation systems.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available on the RMS IBE with setup completed in RMS 9+, is the ability to add Requirements and Activities that can be purchased in addition to the accommodation.

    The below Help Centre articles will guide you through the setup process for Requirements and adding them to the RMS IBE.

    https://helpcentre.rmscloud.com/accounting-setup/create-a-requirement
    https://helpcentre.rmscloud.com/ibe-online-options/setup-requirements-for-rms-ibe

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. We would like to be able to set a reservation as long term so that it applies the conessional GST rate without having to add repeat charge.

    Our client has fruit pickers who use the premises during the off season. These tenants have agreed to be onsite for over 4 weeks, so need to be charged a concessional rate of GST from day 1. We wish for there to be an easy way mark these reservations as long term and use the concessional rate for GST purposes easily and quickly without having to setup repeat charges etc.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ when setup to use Concessional GST is a field on the Account column of the Reservation Screen ‘Use Concessional GST from Day 1’.

    This allows for setting the reservation to use Concessional GST from day one without the dependence on Repeat Charges etc.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. 1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup a 100% Deposit, otherwise referred to as full payment.

    Setting this up for use with RMS IBE makes the guest pay in full for their booking at the time of booking.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Online Booking home page 'Caravan Type ' & "Caravan Length"

    Online Booking home page 'Caravan Type ' & "Caravan Length" wording confuses many customers who are booking with a tent.
    The issue could be rectified simply by changing to:
    Caravan/Tent Type & Caravan/Tent Size
    We have daily phone calls from guests who are confused by this which wastes our time and resources when RMS could be handling these bookings.

    1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    To update the wording seen by your prospective guests for the Caravan Type & Caravan Length fields, in RMS 9+ go to Setup > Property Options > Labels > System and update the ‘Dwelling’ system label to be ‘Caravan/Tent’ or any other label you may wish to use that is more relevant to your guests. This will then be reflected on your RMS Online Booking pages as well as throughout RMS.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

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