RMS User Suggestions
169 results found
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Recalculate Future Rates Utility by reservation status
Recalculate Future Rates utility doesn’t have a way to distinguish between Confirmed and Unconfirmed reservations. This makes it not useful as we take many reservations one year in advance, prior to rates being set for the following year, and we put those reservations in Unconfirmed status. Reservations coming in via IBE/other are Confirmed status. Once rates are set and we are ready to send deposit request emails, we want to recalculate the rates but only to Unconfirmed reservations. Currently we cannot do that have must manually recalculate rates for each reservations.
1 vote -
Grid Optimization
We would like to suggest a grid optimization feature to help prevent the creation of one-night gaps (orphan nights) in the booking grid. This would allow properties to automatically restrict arrivals that would create single-night gaps during high-demand periods, with the flexibility to apply rules by date range, season, or area/category. It would also be helpful to allow these orphan nights to be released within a defined last-minute window (for example, 1–2 days prior to arrival). This type of rule-based functionality would improve occupancy and revenue during peak seasons, reduce the need for manual grid monitoring, and be especially valuable…
1 vote -
Ability to click multiple messages in the message centre to archive or acknowledge
There needs to be a way to be able to select multiple messages in the message centre to archive them or mark acknowledged, especially for those in the Online section relating to connection issues.
I have multiple (thousands!) regarding a notification for 2 property ID's for our Agoda connection and they keep coming, with over 100 per day whilst I'm working through fixing the issue. I need to be able to remove these notifications (similar to filing multiple emails at once) so that it removes the clutter from the message centre, and reflects a true number for the notifications that…
1 vote -
I would like an option to reactivate all expired scheduled reports at once
When reports are set to expire in your message centre, you have to manually reactivate each one every 90 days. While reactivating the reports, sometimes it can load for up to a minute in between each reactivation.
I had 209 reports to reactivate in one day and it took me over an hour.Also if a reports have completely deactivated and sits in the 'Inactive' drop down under 'Scheduled Reports', it flicks back to the main reports page every time you reactivate one. Then you have to go back into the inactive section to do each one.
Maybe there is…
1 vote -
Add Dynamic Availability to create a scarcity of rooms and sense of urgency to book
There is nothing in sales quite like a sense of scarcity (thus urgency) to sell a product.
I suggest a new inventory feature to be created of Dynamic Availability where:
- out of total availability, a hotel can define the number/percentage of rooms in each category that are available for initial sale at any one time; and,
- as guests book, a hotel defines the proportion of their inventory that is released for sale (drip fed) at any time (subject to total rooms)
- display on RMS booking engine (like Booking.com does) the number of rooms category you're booking, only…1 vote -
Add “Auto‑Adjust Seasonal Rate Validity” Feature for RMS Cloud
I’d like to suggest a new feature that would allow users to set automatic seasonal rate validity periods directly within RMS Cloud. Currently, rate access for corporate or negotiated rates remains active until manually removed, which can be time‑consuming when managing changing seasonal agreements and negotiated rates. By enabling a start and end date for rate validity, the system could automatically enable or disable rates based on the defined period, reducing manual updates and improving accuracy in rate management. This wheelie life enhancement would be especially helpful for properties that frequently adjust rates across peak and off‑peak seasons and would…
1 vote -
How do you handle guest feedback that comes in after checkout in RMS Cloud?
Hi everyone,
I’m looking for some advice from other RMS Cloud users. We often receive guest feedback a few days after checkout (usually by email or review platforms), and I’m not sure what the best way is to record or link this feedback inside RMS Cloud.
Do you log it manually under the guest profile, attach it to the reservation, or manage it outside the system entirely? I’d like to keep things organized without creating duplicate records. Any practical workflows or tips would be really helpful.
Thanks!
google baseball0 votes -
Improve Reporting & Dashboard Customization for Daily Operations
Hello RMS team,
First of all, thank you for continuously improving RMS Cloud. We’ve been using RMS for daily property operations and truly appreciate its flexibility and wide range of features.
One area I’d like to suggest for improvement is reporting and dashboard customization. While the existing reports are useful, it would be great to have:
More customizable dashboard widgets (KPIs, occupancy, revenue, housekeeping status, etc.)
The ability to save and share custom report templates across staff roles
Faster access to frequently used reports without navigating multiple menus
Optional visual summaries (charts/graphs) for quick decision-making
These enhancements would help managers…
1 vote -
Auto-release MLOS restriction on orphan dates
An option to allow ( or not ) RMS to release automatically MLOS restrictions when occupancy on surrounding dates encapsulate the availabilities to a shorter length than the MLOS. Example, if July 22nd is under a 2 nights MLOS, I want RMS to automatically release this restriction if the 23rd and the 21st got booked by any other reservations. Managers who dont want to miss bookings for that reason can activate the auto-release option.
1 vote -
Message Centre - ability to ajust message centre according to user profiles
I created a security profile for our maintenance team as well as Housekeeping Supervisor.
Unfortunately in their message centre it is showing all new bookings and other inboxes, which are absolutely not relevant for them.
Ideally it should only show internal communications and if they have a new job assigned, but there is not option to filter which messages should show for each user profile.It would be great to have a function for this.
1 vote -
I would like the maintenance function to be more user friendly for daily operations
It is great there is a maintenance function, however currently only the desktop version is available on the phone which is very small and hard to read or use on the go. A mobile version is not available.
There is no way for our maintenance team to see that a new job has been posted (like a notificatin sent to their phone for example). We still need to send a message in our group chat instead of just using RMS as a centralised point.
This would be a great function to further develop and make it much more user friendly.
1 vote -
Capability to queue an arrival
The capability to queue an arrival when a guest physically arrives at the property, even when their assigned room is not yet ready, is essential for managing guest satisfaction. This feature should also reflect on the Housekeepers' reports and screens, as well as the in/out screens used by the front desk staff. It is particularly critical during large arrival days when multiple guests check-in simultaneously, as it enables efficient room management and helps ensure that the needs of guests are met promptly. By having this system in place, staff can effectively track which arrivals are pending room readiness, survival race…
1 vote -
Form Letter Snippets
We have a lot of form letters with contain nearly identical information but with slight variances for specific situations.
If I need to change a section of the letters, I quite often have to modify dozens of templates.
It would be great if the system allowed us to create Form Letter Snippets which could be used as components within form letters.
The big advantage would be maintainability.
1 vote -
When a reservation's need is removed, there is no charge.
When we add certain conditions to a reservation, the associated miscellaneous charges will also be automatically posted to the guest account.
This isn't the case, though, when prerequisites are removed. The associated miscellaneous charge will remain in the guest account even if we delete a condition from the "Requirements" section of a reservation. The arduous process of individually removing the various charges requires us to return to the account. Could this please be improved such that the associated sundry fee from guest accounts is automatically removed when requirements are removed?
Geometry Dash Lite1 vote -
Triggered Correspondence – Ability to Target Specific Occupant Configurations
Would like the ability to set up triggers that target specific reservations based on occupant details.
Use Case:
Currently, we have certain forms and information that apply only to specific types of occupants—for example, guests with pets receive pet-related information and a request for pet records. At the moment, we must send these communications to all reservations, even though they are only relevant to a subset (e.g., guests with pets).Requested Functionality:
Enable automated triggers or filters that send communications only to reservations meeting defined criteria, such as having a pet, child, or other occupant attributes.1 vote -
Housekeeping
Housekeeping Tasks -
When creating a requirement (for example, split beds), it would be helpful to have the option to automatically generate a corresponding task for the housekeeping roster.At present, the requirement appears in the housekeeping report but not in the Housekeeper App. We currently have to enter it manually both as a task and as a requirement, which doubles the work. Automating this process would streamline operations and reduce manual entry errors.
1 vote -
I would like to see "additionals" added to the exclusion list for digital policies.
I would like to see "additionals" added to the exclusion list for digital policies. Currently we can only exclude areas from the triggered correspondance, meaning that guests with bookings on sites (that have not marked a dog/cat as an additional) are still receiving the triggered digital pet policy.
1 vote -
Include OTAs in Lead Time MLOS
With OTAs not included in the Lead Time MLOS, it renders the function not usable.
1 vote -
Customizable Pre- and Post-Stay Guest Messaging
I’d love to see RMS offer a feature where properties can set up customized guest communications that trigger before arrival or after departure. Examples include:
A welcome message with property info and check-in instructions a few days before arrival.
A mid-stay reminder about amenities, dining options, or activities.
A thank-you message after departure that includes a survey link or loyalty program invitation.
This kind of automation would not only reduce manual tasks but also help build stronger guest relationships and encourage repeat bookings.
Thanks,
stickman hook1 vote -
Crew Change
We have bookings for companies who stay for extended periods and at times will change workers over in the accommodation. It would be good if there was a way it would show when a replacement guest is due to check-in and the current guests departure date without having to create a new booking. We have companies who have on-going bookings that can be for long stay which reduces the GST component but not if we have to make it a new booking.
1 vote
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