RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. ******Rate Parity Adjustment on Tariff Manager******

    A function when setting up channels that allows a percentage to be applied to OTA channels to increase their price vs own price. Example would be when setting up the channel with Booking.com, you could set the rate parity adjustment to 1.1 which would increase the pricing of all booking.com prices 10% above the BAR rate. This method is available on other channel managers and saves all the extra work involved if trying to do this using the current methods.

    10 votes

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    3 comments  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Add Occupancy By Market Segment to the Occupancy Report

    I would like improved reporting on the market segment field already within RMS.

    Currently market segments can be set up, but gathering data from these is quite time consuming as you need to manually calculate this.

    The Occupancy report is already able to report well on company, travel agent & booking source. It would be great if the market segments could be added to this option.

    9 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Show Total Pax Count per Day on Booking Chart and/or Availability Chart

    In additional to showing daily occupancy percentage totals on the Booking Chart it would be very useful to show total pax booked per day.

    Knowing the number of people booked for a day it critical for our operations and is as important to us as the number of rooms booked.

    In some of our properties we have close out rooms from sale if the number of pax in house exceeds a certain level, so having a value on the chart would assist us with monitoring this.

    The only way we can currently track this is to run the Occupancy Report.

    9 votes

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    2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Group Update Sibling - Ability to bulk update Package

    When it comes to the 'Update Sibling' function in group reservations, it would be beneficial to have the option to bulk update or set the Package field.

    Currently have to load Packages individually per group sibling reservation, which can take hours if for a large group.

    The ability to load Packages against group siblings in bulk - as we can currently do for the Base Rate and Rate Type - would save time and prevent manual mistakes from the current repetitive loading.

    9 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Add Ons with Custom Dates - Prompt User if Reservation Dates are Moved

    We have Add Ons that are added to a booking for a single date of a bookings stay (custom date). As the dates are not the default arrival and departure dates of the booking then if that booking is moved to other dates, the Add On is not moved with it nor is the User warned that there is an Add On. It would be great if a pop up message could appear if booking dates are moved 'Do you want to amend Add On dates too' and if Yes selected the Add Ons Tab is opened. This would reduce…

    9 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Ability to Setup Tours Per Property

    Have the ability to select a specific property the Tour can be allocated to.

    9 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Run all reports on either Gross or Nett revenue

    Ability to run all reports on either nett or gross revenue

    9 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Blacklist Pop Up Box

    When someone is blacklisted, I would like for another pop up box to display when you are making a reservation to make the staff aware that the person is blacklisted if they have accidentally overlooked their name in the red writing.

    9 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Owner Accounting: The ability to void multiple charges from OWNER accounts

    Trust Accounting related.

    As we are expanding and having more properties to manage, it has become very time consuming to void hundreds of sundry charges entered in error from each owner account one by one. This is just not feasible with more properties coming in line.

    Can we please have the functionality to void multiple charges from owner accounts? We are aware of the ability to charge owner accounts in bulk, but there's currently no way to void charges from owner accounts in bulk. I'm sure this will be helpful for other RMS Trust Account clients too.

    Thank you.

    9 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Separating credit card numbers

    When people make an online booking it might be helpful that their credit card details come through with the numbers in groups of 4 like in credit cards. It can make it difficult to read and process manually in the vault when the numbers come through without any spaces

    9 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. A one click checkout link

    Rather than making a customer login to the guest portal it would be good if there was a way to email or sms them an automatic email on the day of their departure at a correct time that had a link which triggered the checkout function. They tap the link and then its confirmed.

    9 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Ability to Schedule Reports for Printing

    Currently a user can schedule reports to send emails, whilst this is great for the environment but we would like to schedule "Contingency" reports to print at certain times instead of email.

    9 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Pre Check-in Option for Guests to Add Attachment

    Customer attach a document to pre check in

    I would like the customer to be able to add an attached image to their online pre check in so that we have a copy of their licence on file. This is for security as we get this on their check in to ensure no "charge backs" (this has happened with an online booking through RMS before) and incase of any breakages or if anything gets stolen.

    Something that we do for our face to face check ins but wanting this option for a contactless check in.

    8 votes

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    1 comment  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Option to Hide Comments on Statements & Tax Invoices

    Transaction Comments ok to show on folios bhowever we should be able to hide from Tax Invoices & Statements.

    8 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Add Attachments to Job Maintenance

    I'd like to upload attachments such as images to a certain job or area, rather than in the correspondence associated with a reservation. Our maintenance team takes photos of pre-existing issues and damage done to each room, and we would like to record that along with a description.

    8 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Automatic Charging Of Virtual Credit Cards

    There needs to be an OTA Payment lamp.

    (a) If green we have been provided with a virtual credit card to charge.
    (b) If washed out, no virtual credit card.
    (c) Virtual credit cards need to be AUTOMATICALLY CHARGED BY RMS.
    (d) Tick a box Send tax invoice to the guest automatically upon check out. (defaults to x)

    • NOTE : Virtual credit card should NEVER attach to a guest profile.
    8 votes

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    4 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Housekeeping Report - On Setup allow users to Tick which columns are required.

    Housekeeping Report - On Setup allow users to Tick which columns are required.

    For Example, I want the Housekeeping Report to show Room / Status / Task / Notes

    but NOT Room Type / People/ Depart / Time Spent.

    This would allow users to De-clutter the report for Housekeepers reading it.

    8 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Add Days Prior to Arrival Option to Dynamic Pricing by Time

    Add an option to be able to setup Dynamic Pricing by Time that is a set number of days outside of arrival.

    Also require the ability to setup a better combination of Dynamic Pricing by Occupancy AND Time. Where the combination of criteria is required before the Rate Adjustment is applied.

    Currently can only set as 21 hours prior to midnight.

    Example:
    Dynamic Pricing by Occupancy set between 0-40%

    Want to be able to add that if the Occupancy is between 0-40% 7 days prior to arrival then give a bigger discount.

    8 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Ability to view Availability and Stop sell at the same time on Tariff manager

    Would it be possible to view Availability and Stop sell at the same time in Tariff manager, just like availability and tariff. At present we have to toggle back and forth between both.

    8 votes

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    0 comments  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. To have the rego number from the guest details automatically populate in the rego/ access tab with a gate code

    To have the rego number from the guest details automatically populate into the rego/ access tab and generate a gate code to the reservation and calculate the amount of days stayed.

    8 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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