According to RMS support, the new IBE shows "Starting at" rates for UNAVAILABLE rooms "by design". What? Why ? This is a terrible "design" that serves no purpose whatsoever and only adds to confusion and aggravation of guests (and properties). Unavailable rooms simply should NOT have "starting at" rates shown. Easy.

For us, any given night a room can be either basic (hotel only) or All-Inclusive where the rate for you and a guest could be $165 or $500 (your choice). So, we now have guests with reservations who are checking rates. They are booked for $500 (All-Inclusive), see the "not available" room "starting at $165/night" and now they want this lower rate. Of course, we we tell them that rate is for the B&B plan (that they didn't want) they seem to get it, however you can hear the doubt and potential distrust. By "design", this undermines our integrity and lowers the user experience.