RMS User Suggestions
143 results found
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Ability to click multiple messages in the message centre to archive or acknowledge
There needs to be a way to be able to select multiple messages in the message centre to archive them or mark acknowledged, especially for those in the Online section relating to connection issues.
I have multiple (thousands!) regarding a notification for 2 property ID's for our Agoda connection and they keep coming, with over 100 per day whilst I'm working through fixing the issue. I need to be able to remove these notifications (similar to filing multiple emails at once) so that it removes the clutter from the message centre, and reflects a true number for the notifications that…
1 vote -
I would like an option to reactivate all expired scheduled reports at once
When reports are set to expire in your message centre, you have to manually reactivate each one every 90 days. While reactivating the reports, sometimes it can load for up to a minute in between each reactivation.
I had 209 reports to reactivate in one day and it took me over an hour.Also if a reports have completely deactivated and sits in the 'Inactive' drop down under 'Scheduled Reports', it flicks back to the main reports page every time you reactivate one. Then you have to go back into the inactive section to do each one.
Maybe there is…
1 vote -
Add Dynamic Availability to create a scarcity of rooms and sense of urgency to book
There is nothing in sales quite like a sense of scarcity (thus urgency) to sell a product.
I suggest a new inventory feature to be created of Dynamic Availability where:
- out of total availability, a hotel can define the number/percentage of rooms in each category that are available for initial sale at any one time; and,
- as guests book, a hotel defines the proportion of their inventory that is released for sale (drip fed) at any time (subject to total rooms)
- display on RMS booking engine (like Booking.com does) the number of rooms category you're booking, only…1 vote -
Add “Auto‑Adjust Seasonal Rate Validity” Feature for RMS Cloud
I’d like to suggest a new feature that would allow users to set automatic seasonal rate validity periods directly within RMS Cloud. Currently, rate access for corporate or negotiated rates remains active until manually removed, which can be time‑consuming when managing changing seasonal agreements and negotiated rates. By enabling a start and end date for rate validity, the system could automatically enable or disable rates based on the defined period, reducing manual updates and improving accuracy in rate management. This wheelie life enhancement would be especially helpful for properties that frequently adjust rates across peak and off‑peak seasons and would…
1 vote -
How do you handle guest feedback that comes in after checkout in RMS Cloud?
Hi everyone,
I’m looking for some advice from other RMS Cloud users. We often receive guest feedback a few days after checkout (usually by email or review platforms), and I’m not sure what the best way is to record or link this feedback inside RMS Cloud.
Do you log it manually under the guest profile, attach it to the reservation, or manage it outside the system entirely? I’d like to keep things organized without creating duplicate records. Any practical workflows or tips would be really helpful.
Thanks!
google baseball0 votes -
Message Centre - ability to ajust message centre according to user profiles
I created a security profile for our maintenance team as well as Housekeeping Supervisor.
Unfortunately in their message centre it is showing all new bookings and other inboxes, which are absolutely not relevant for them.
Ideally it should only show internal communications and if they have a new job assigned, but there is not option to filter which messages should show for each user profile.It would be great to have a function for this.
1 vote -
I would like the maintenance function to be more user friendly for daily operations
It is great there is a maintenance function, however currently only the desktop version is available on the phone which is very small and hard to read or use on the go. A mobile version is not available.
There is no way for our maintenance team to see that a new job has been posted (like a notificatin sent to their phone for example). We still need to send a message in our group chat instead of just using RMS as a centralised point.
This would be a great function to further develop and make it much more user friendly.
1 vote -
Form Letter Snippets
We have a lot of form letters with contain nearly identical information but with slight variances for specific situations.
If I need to change a section of the letters, I quite often have to modify dozens of templates.
It would be great if the system allowed us to create Form Letter Snippets which could be used as components within form letters.
The big advantage would be maintainability.
1 vote -
I would like to see "additionals" added to the exclusion list for digital policies.
I would like to see "additionals" added to the exclusion list for digital policies. Currently we can only exclude areas from the triggered correspondance, meaning that guests with bookings on sites (that have not marked a dog/cat as an additional) are still receiving the triggered digital pet policy.
1 vote -
Include OTAs in Lead Time MLOS
With OTAs not included in the Lead Time MLOS, it renders the function not usable.
1 vote -
Crew Change
We have bookings for companies who stay for extended periods and at times will change workers over in the accommodation. It would be good if there was a way it would show when a replacement guest is due to check-in and the current guests departure date without having to create a new booking. We have companies who have on-going bookings that can be for long stay which reduces the GST component but not if we have to make it a new booking.
1 vote -
Invoice a % of the total charges as a deposit, and Invoice remaining separately
There should be an option to invoice either the full amount or a specific percentage of the total, based on the required deposit. Currently, the system only allows you to invoice all charges or select specific line items, but there’s no way to simply enter a set amount or percentage to invoice as a deposit.
1 vote -
BillRoomType automatically defaults to RoomType on reservation creation.
It would be handy to have a setting allowing the BillRoomType reservation field to automatically default to the Room Type reservation field when a booking is first created/generated.
Our property has many identical apartments that for online inventory purposes have to be listed separately as One-Bedroom or Two-Bedroom Apartments. We can adjust these manually for availability by setting BillRoomType to the desired configuration (for rate correction) and setting requirements for housekeeping (ie. Lock/Unlock 2nd Bedroom).
Currently when we issue confirmation (form) letters, we reference the Room Type field for rate adjustment and have to remember to manually adjust this on…
1 vote -
I would like Merge Field for the number of occupants on a reservation
Currently there are merge fields number of adults, children or infants, but not a merge field simple for the total number of guests in a room/area reservation. Please add this Merge Field.
1 vote -
Add checkbox to exclude additions during a specified date range
We have "dog" listed as an additional as we have a 2 dog maximum. We have also introduced a dog exclusion period and would like to remove "dog" from showing up on the IBE during specified periods.
1 vote -
Incremental Auths & Automatic Pre-Auth Release
It would useful if when a guest exceeds the pre-auth amount RMS will do an incremental auth and then complete it, rather than have to complete the full amount and then take a new payment for the additional amount.
It would also be useful if X days after departure any uncompleted pre-auths are automatically released.
1 vote -
"re-create rate" should be functional after first instance
Currently, if you re-create the rate, any subsequent re-create rate input will not work because rates are "locked" and in red. Need to be able to re-create the rate at any time to system defaults.
1 vote -
Sundry Posting - Default to Quantity
When you are posting a sundry item it defaults to the price box instead of the quantity box. The price is set and very seldom do you have to change it but the quantity is changed often. People will buy 2 or more of something and currently you need to select quantity to change it from the default of 1. Could this be updated to default on quantity for more efficient charging?
1 vote -
Need group res creation possible even if "last minute rate" setting active
Need last minute rate setting active to prevent bookings from under current guests who rebook for following year. New update to RMS prevents ability to use the "+" button in an existing res to create a group res for next-year reservations with "last minute rate" setting active. Need in-house ability to make these group reservations. Current workaround is via the booking chart or adding existing res, but this is a pain.
1 vote -
Guest Search results should bring up reservation number/history on results page
When you look up someone under guest search it doesn't show their current reservation so you have to click on their info and then to history to get to it. Unnecessary. Also, should allow more customization for the fields that pop up on the search results.
1 vote
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