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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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209 results found

  1. Schedule Area Status Change

    Being able to clean the rooms ahead of a change over and mark as clean

    Being able to clean the rooms ahead of a change over and mark as clean at that time, and when the guest is arriving doing the pre arrival check - at that point it triggers an SMS. So change the trigger form being linked to the 'clean' status to confirmation of a pre arrival check.

    1 vote

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  2. Queue Arrivals

    The ability to queue an arrival when guest physically arrives but room not ready which also appears on Housekeepers reports/screen, and in/out screens. Critical for large arrival days

    1 vote

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  3. Present professional looking quotations

    Would love to spit out pretty looking quotes like how the IBE screens look, so you can attach via PDF or copy and paste into an email. With some pictures and room information, and pretty clear dates for a quote. Even a Quote Number if they want to book.

    7 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  4. More Options for Bond Amounts

    Create a specific price for a bond

    While a new bond feature has been rolled out, it only allows for the first night to be charged for a bond, which could be a completely random price, such as $523.33 which makes it hard to communicate to guests why the bond is that amount. It also means that the bond amount might be too low for what we would like to charge, if for example, I want to charge a $1000 bond and I am only able to charge $523.

    Therefore, to be useful, this feature should be enhanced to allow…

    1 vote

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  5. Add : Channel Connect - Trip a Deal

    Add Trip a Deal to Online Channel connect

    1 vote

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  6. Add Audit Trail to Sundry Charge Setup

    I would like an audit trail on sundry items so we can track when/who changed them

    I would like an audit trail on sundry items so we can track when/who changed them. Also, an ability to lock an item so they can't be changed by certain users.

    1 vote

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  7. Make Rate Manager more user friendly

    The current iteration of Rate Manager is extremely clunky, especially the Control panel. Suggest developers look at Site Minder as an example of a clean, modern and most importantly, USER FRIENDLY, interface that is simple to use but has all the features needed. In my opinion, the RMS Rate Manager was designed by people who don't have to use the feature on a daily basis.

    11 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  8. Add Payment Mode, Company & Travel Agent to the Arrival List & Departure List Report

    Can we have payment mode and Company/TA added, rate type and payment mode added to the Departure List?
    That way if it is a Accom to Agent we don't need to go inside the booking to investigate we can see it all on one page and investigate only a few a day investigate.

    9 votes

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    1 comment  ·  Reports  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  9. Be able to run a report on future promotions booked

    Currently I can only see what booked promotions are in-house or in the past. I'd like to see how many I have booked in the future. It is imperative to be able to see how a campaign is performing prior to completion. Currently I'm running a new promotion spanning out 6 months. I have no idea if I have booked any until they have departed. Difficult to report on to ownership, marketing team etc

    5 votes

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    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  10. Provide email notification for expiring Scheduled Reports when your group has multiple standalone properties.

    Provide email notification, ontop of the message centre, for expiring Scheduled Reports. We have 9 standalone properties with head office originating these reports but we do not receive notification. We physically have to log into each property to see the notification.

    7 votes

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    2 comments  ·  Reports  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  11. Improve the mobile booking experience for guests

    The mobile guest facing booking engine is not great. When you land on that page on mobile, instead of showing the information about your accommodation, it says "About Us".

    Then the booking system should automatically offer the availability calendar and give instructions on booking as it's not simple to use.

    Then when you get to "Add on Extras", it doesn't show any information/description about the Extras. This is where we have a chance to upsell and this should be an absolute.

    Also, customizing of the mobile screen to add your own booking information and instructions would be great. You also…

    7 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  12. Online Booking - Change 'ADD' inthe booking page to 'BOOK NOW'

    Change 'ADD' in the booking page to 'BOOK NOW' as Guests say the do not want to ADD anything extra they just want to BOOK the room

    5 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  13. I would like to be able to visually represent Stop Sells in the Booking Chart

    When a stop sell is loaded, I would like this to be highlighted in the booking chart (not using maintenance feature or special events tab).

    8 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  14. Custom Alerts for Last Area Sold in a Date Range

    It would be great if there is a notification for the last room sold for a particular period.

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  15. Allow rooms to be sold as 'double/twin' with guests needing to confirm their bedding choice

    I would like to be able to sell a room which is configurable as a double or twin, and force the guest to choose their bedding configuration as part of the booking process.

    6 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  16. Show Bounceback on the Correspondence Tab

    I would like to be able to see in the correspondence tab if an email we have sent out has bounced. Similar to how it shows when being sent outside of RMS (eg via outlook)

    5 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  17. I would like to be able to add my Facebook pixel for remarketing

    We run ads on social media for 'book now' campaigns and would like to be able to embed our Facebook pixel in the IBE so we can track who clicks through, for remarketing purposes.

    4 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  18. Set Form Letters Inactive

    Have Inactive status on Form Letters

    To better manage a growing list of correspondences it would be nice to indicate some as inactive rather than deleting them

    7 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  19. Choose 'days available' when setting a derived rate

    I want to set up a mid week rate that is discounted from a master rate with a % discount and only bookable on certain days of the week. I can't see how this can be done without a lot of manual work to set up multiple rate periods (for each week) which is time consuming and quickly gets messy. I would like to be able to quickly tick a box to say which days of the week a derived rate is bookable.

    4 votes

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    1 comment  ·  General  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  20. Housekeeping Portal Checklist

    It would be very handy to be able to create a checklist with tick boxes in the housekeeping portal. Once all items are ticked, this can then be sent back to management and kept on file as an electronic document. Currently, our housekeepers carry around a document, tick off the items, then leave with management at the end of the day. We are looking for a more electronic version.

    4 votes

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