RMS User Suggestion Box
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Customise Confirmation email from RMS book now button.
The email confirming is a confirmation provided automatically from RMS Book Now Button (also known as Internet Booking Engine IBE),
This would be much better if we could customise as the formatting and information is poorly presented.
2 votes -
Present professional looking quotations
Would love to spit out pretty looking quotes like how the IBE screens look, so you can attach via PDF or copy and paste into an email. With some pictures and room information, and pretty clear dates for a quote. Even a Quote Number if they want to book.
2 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Loading message for RMS IBE URL search
Currently we use URL modifiers and the RMS IBE for a "Search all accom" on these dates - as we have to search a large number of properties (categories) there is a large 4-7 second lag while the page loads (betaboooking8.blablabla).
It would be great to have a "Results loading" gif/image that appears on this white page, so we do not lose customers at this point.
It would be great if we could also upload a company logo as SVG at this point, but even a generic text based "Results loading" would be better than the current white screen.
2 votes -
Reduce font size on email notifications to reduce paper wastage when printing
Emails currently print in very large font wasting much paper.
2 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Availability Calendar Without Lead Rate
The lead in tariffs are problematic for people who run different rates depending on the length of stay. In RMS the guests are constantly selecting the availability calendar then they cant see rates and think they cant book. Its not following logically in the guest experience and is clumsy. If they choose view rates they would be able to see the calendar and chose a corresponding stay length rate. Not having just a simple availability YES or NO would solve all the problems. It could have a link next to it saying view our rates that then takes you to…
2 votesThank you for your suggestion on a way we can improve RMS. All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle. There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more. We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products. We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months. Kind Regards, RMS Product Development -
Set Permitted Guest Type Per Category
i would like to restrict children from certain categories on IBE, is this a possibility?
for example, we have an 4 x executive rooms and a one bedroom apartment that we dont allow children/infants in and people get most upset when i ring them to advise this ( it is mentioned on all the descriptions and the like, however they don't seem to read those) and by the children/infant option being removed they then no longer have that option. Is this a possibility?
2 votesThank you for your suggestion on a way we can improve RMS. All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle. There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more. We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products. We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months. Kind Regards, RMS Product Development -
Add Rate Type Selection to IBE Availability Calendar
IBE users able to chose desired rate type or tariff from Availability Calandar
Allow or preferably require guest IBE users to select the tariff or rate type when viewing the new RMS "Availability Calendar". Most likely just by having a drop down menu baked into the Availability Calendar or possibly by having calendar links by each rate type in results.
2 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Good Sam for IBE
This option would allow guests who book online to input their own Good Sam membership information (number and expiration date), to be verified against the GS database and stored in their camper profile.
2 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Option to Set Limit on Number of Requirments Bookable on the IBE
The ability to limit how many extras someone can add to there reservation via the IBE
When making a reservation on our own IBE and we get to the add extras section, there is the option to add up to 10 of each item. It would be beneficial if we had the ability to set a limit on how many of each extra a guest can purchase.
For example we have twin bedding as an extra, the IBE is pre set to allow the guest to puchase up to 10 of these. Whilst it is highly unlikely a guest would…2 votesThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like guests to see the number of rooms available and to be able to book muliple rooms in one click.
On the booking screen, guests should be able to see a message EG. ONLY 2 Rooms left.
Also have the ability to select No. of Rooms.
Currently guests who want to make a group booking ring us as they can't see if there is availability to book more than one room. They currently add one to cart then get message of no more rooms when trying to add another room to the cart. They have to keep guessing availability until they can get two or more rooms booked for the same time period. Very frustrating for guest experience.1 vote -
Have country default to Australia with drop down options to change.
Have country default to Australia with drop down options to change.
1 vote -
Mobile version shows $0 at the top and does not clearly state this is the CART. This does not show on the PC verson.
Mobile version shows $0 at the top and does not clearly state this is the CART. Either remove from the phone version or clearly label this is the CART total.
Not sure why it is necessary as it just adds confusion.1 vote -
I would like guests to select to pay deposit by bank transfer or Credit card
I would like guests to select to pay deposit by bank transfer or Credit card. If credit card is selected and deposit taken, booking is confirmed. If guest selects bank transfer their booking is pending until changed by hotel when money is seen in the bank account.
1 vote -
Red Listed Previous Guest - No longer allowed at park - Make Guest Account Inactive
Would like if a previous guest is Red Listed (not welcome back) for system to not let them book online. These would me already marked as red listed in system.
This could be an option to mark their whole guest account "Inactive" my management. This way they don't get emails that are blasted out or any communications.
Also, In/Out Screen - need to see red if someone is red listed as it is on the guest search. If you make a reservation and see it in the In/Out Movements screen it is not red. It sure would be great to…
1 vote -
The IBE isnt user friendly on tablet devices
On a tablet or IPAD or PC with less than 15" screen the next step after adding a room selection is not obvious to the user as the "Book now" or Continue button or Cart symbol is not visible unless you return to the very top of the page. According to help via a service request this is because the "banner/header" takes up too much space on the device hiding further selections. Yet on a smaller Android phone the book now stays visible while scrolling and works perfectly.
The Cart symbol or book now button should be visible following user…1 vote -
Increase time limit for online bookings.
Increase time limit for online bookings to 1 hour due to new IBE discount function
1 vote -
Change online calendar wording when a day is restricted for booking
I've made Saturday a non-book in day, so that I don't have people booking a Thursday/Friday and leaving Saturday, which is a higher rate, not booked. However, this means that it says"Depart Only" on the Guest Booking Calendar. Is there any way of changing that term to something like "no arrival or depart" instead. It's a bit confusing the way it reads at the moment for guests.
The front facing to guests part of RMS needs some work. The backend is brilliant.
1 vote -
RMS T & Cs are too lengthy and off-putting
The RMS T & Cs are excessive and off putting. We have had one customer book through booking.com instead of using RMS because in his view "I read the “Terms and Conditions” of the booking on your site and it appeared very onerous and not in my favor. I got the impression that the web site could have multiple errors or omissions and they were allowed but I had to do everything right or forfeit the booking."
This is not what we want customers to think.
We all know that RMS takes no responsibility for any errors that occur when…
1 voteThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Booking Summary Page needs more information
After a guest makes a reservation on the IBE the confirmation summary page gives an option to :Go To My Booking".
When you click on this button and go to the booking summary via the guest portal there is no indication on the summary of any Extras that may have been added during the reservation process.
It would be helpful if this information was provided at this time.1 voteThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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More Detail of Extras Ordered
When completing an IBE reservation the summary page shows a field "Extras" and an amount for these.
I think this field should be expanded to itemise the extras that have been added during the reservation process just so the guest has a clear indication of what has been ordered.1 voteThank you for your suggestion on a way we can improve RMS.
All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.
There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.
We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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