RMS User Suggestions
61 results found
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Option for Static Holiday Caravans to be blocked out as Out of Order from booking chart
At the moment when you use this function it shows as the caravan being under maintenance on the chart, this might not be the case, it would be helpful if it had a sub drop down so you could choose either maintenance, not in use or owner booking.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to create Owner Reservations in an Area, set an Area Inactive when no longer in use or set an Area to Maintenance when Out of Order.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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More Options Needed - Links to drill down on the dollar $ amounts to see for the back reporting options for our RV/Campground Resort
More Report Options Needed - Links to drill down on the dollar $ amounts to see for reporting on each line item, making the report fully functional in viewing what makes the amount total what it does for that time period.
This would be helpful for all reports. If you want the system to be fully functioning towards financial reporting this would be a huge plus to add.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS 9+ is a variety of Financial and Operational Reports. Financial Reports include Cash Transactions and Charge Reports plus much, much more.
Should there be any specific report or additional information desired for a particular report, please feel free to lodge the suggestion for that specific item so users can vote and review.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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RV Resort/Campground in need of In/Out Screen to be set and stay on fields we need.
In/Out Movements Screen to be able to sort the columns per user or by property to set the screen layout as needed. There is to many options that you have to scroll across to find and the ones we need can be set and left the main ones. But every time you change the screen to another area it goes back to a main reset.
Very important information to see on a daily basis.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS 9+ is the ability to customise column display order on the In/Out screen per user.
Once columns have been re-ordered to the user’s preferences, select the ‘x’ button to exit the screen and save these preferences.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Create the option to have a housekeeping task not occur within a particular time frame
Create the option to have a housekeeping task not occur within a particular time frame. For example, if the task falls within 48 hrs of departure the task will not generate in report.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Housekeeping Tasks with an ‘On Average Of’ Frequency. Using this feature will enable the task in your scenario to be set in such a way that it evens out across the length of stay as many times as neccessary and can be set in a way that would also not go so close to the departure date.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to be able to set cancellation policies to specific reservations or clients to help better manage special event and high demand
I would like to be able to set cancellation policies on specific reservations or with specific clients to assist in managing particular periods of high demand - we can't always manage this with the cancellation on the tariff type and currently use outlook reminders to manage checking on some reservations. It's great being able to set cancellation policies for specific tariffs - but I'd like a few more options.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to apply a Cancellation Policy directly to a specific reservation that will override any set on the selected Rate Type.
For further advancements to this feature, you may wish to subscribe to and vote on the below suggestion for including automated Cancellation Fees with a Cancellation Policy.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Rates on digital reg card
I noticed that rates are shown on digital reg card. This is a problem especially the booking comes from OTAs as rates (after commission) should not be shown to guests (guest can see the difference between price they paid and rates we charge to VCC).
5 votesThank you for your suggestion on a way we can improve RMS 9+.
In RMS 9+ on the Account section of a reservation there is an option ‘Hide Rate on Correspondence’. Setting this to ‘Yes’ will remove the rate displayed in any generated correspondence including the Digital Registration Card.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Group Reservations
When adding an extra room to an existing group reservation, I would like the new room to appear with a blank client name under the room tab. Currently, it appears with the parent details as the client name. Leaving the name blank allows ease of access to the correct booking and makes the process much quicker.
3 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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More characters for SMS's
At present SMS correspondence is restricted to 160 characters, per SMS, we struggle to fit lock box and property info into a 160 characters message.
if you exceed 160 characters the message is sent via multiple messages, which can be confusing for the guest.4 votesThank you for your suggestion on a way we can improve RMS.
The 160 characters per charged SMS is a GSM standard used by all service providers and not a limitation implemented by RMS.
RMS 9+ has the ability to create SMS templates that will extend beyond the single message of 160 characters with a counter in the bottom right for users to keep track of their character count.
The delivery of multi-part SMS is determined by the service provider and mobile device and may result in several messages when going over 160 characters.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I'd like to have the Clean status of the room displayed in the reservation details.
It would be useful having the clean staus in the reservation so you dont have to go back to the in/out movement screen to check the status.
5 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available in RMS 9+ is the ability to view the Area status from the Area drop down on the reservation. This will allow users who are already in the reservation screen to quickly verify the status of the Area before completing check-in for the guest.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Wanting to be able to assign a validity date range to the rates so that access to the rate is automatically managed
Currently, in RMS, you have the ability to assign a Rate Type to a Company/Travel Agent/Wholesaler and it's valid for as long as Rates are loaded or until Rate Type is removed from the Company.
As part of our business we negotiate with these corporations on their future rates, and from season to season, year to year these negotiated rate types may change. It would be really handy to be able to assign a validity date range to the rates so that access to the rate is automatically managed.
15 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available in RMS 9+ Beta is the ability to set validation dates against Rates when assigning them to a Company or Travel Agent.
This allows users to setup Rate Assignment for negotiated rates only during the contract period.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to view the Title Given Surname and Balance in the viewing window on the Chart
would like to view the Title Given Surname and Balance in the viewing window on the Chart
1 voteThank you for your suggestion on a way we canb improve RMS.
Currently available in RMS 9+ the Booking Chart Data Window will display the Primary Guest’s Title, Given & Surname and the Balance Owing along with other pertinent reservation details.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Additional EDM Filer
This is a request for another EDM Filter in RMS please. When booking holiday guests in RMS because we have a business relationship with these guests, they are automatically opted in to marketing under the soft opt in. They then contact us if they would like to opt out of all marketing, or just marketing by email, post or telephone. We would also like to marketing holiday home ownership to our holiday guests and therefore because this is a different to holidays, under the new regulations we have to get their specific consent to marketing holiday home sales to our…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to custom label and use 3 additional EDM Filters for managing marketing preferences.
To change the labels go to Setup > Property Options > Labels.
To display these on Guest Details, go to Setup > Users > Field Maintenance.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Guest merge to be more user friendly
Looking to make the guest merge functionality more user friendly as it is quiet easy to merge a client to another client without wanting to
2 votesThank you for your suggestion on a way we can improve RMS 9+.
The Guest Merge options in RMS 9+ include multiple warnings as well as a display of what will be included in the Merged Guest Profile to provide users the ability to review the merge before continuing.
If there is something specific we could add to this existing functionality to make it even easier for users, please let us know in the comments.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Creating recurring bookings
It would be nice to be able to create recurring bookings. For example we have a guest who stays every 4 weeks on a thursday so we add these in manually. it would be nice if we could set these to auto propagate in the same way that recurring appointments work in outlook.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Repeat Reservations. These can be created on the reservation screen from an existing reservation or from scratch by going to Reservations > Repeat Reservation in the side menu.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Tariff_less_deposit command
When sending out Tentative bookings and Confirmations there is no command to have the Tariff take off the amount from the discount, only to show how much off they are getting then have the guests work it out
1 voteThank you for your suggestion on a way we can improve RMS 9+.
RMS 9+ includes the following merge fields for Form Letters that should provide the value you are looking to provide your guests.
Rate_Less_Deposit1
Rate_Less_Deposit1And2
Rate_Less_Deposit2
RateLessDepositPaidAdditionally you may find the following useful in relation to Discounts.
RateDiscount
RateSecondDiscount
RateQuoted
RateBreakdown.We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Triggered Correspondence needs more Action options
Could we have an additional Action added to the Triggered Correspondence please?
We need to be able to send payment reminders based on the Res - Confirmation date. If a deposit is not paid within 14 days the booking is cancelled.
We have no way of sending an automatic email to remind customers to pay on time, or an email to cancel. This all has to be done manually which is very tedious!24 votesThank you for your suggestions on ways we can improve RMS 9+.
Currently available in RMS 9+ Triggered Correspondence setup is the ability to setup a trigger for a set period of time before or after the Reservation Deposit Due Date. This option can be found under the ‘Action’ drop down menu on the Automation tab.
Additionally the option to setup Triggered Correspondence for specific Booking Sources, Categories, Companies, Rate Types and Travel Agents is available. This allows users to setup a trigger with a specific form letter or SMS template for the required Booking Sources.
Kind Regards,
RMS Product Development
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Wholesaler Merge Field In Form Letter
When creating a Form Letter for a travel agent or wholesaler there does not appear to be a Wholesaler merge field to select, yet there is a Travel Agent merge field.
Considering the fact you can select Travel Agent or Wholesaler when setting up either in the Travel Agent module, it would make sense to be able to select the Wholesaler merge field when creating a form letter.1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to insert a merge field for either Travel Agent or Wholesaler. Both can be found under the Reservation Merge Table.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Sliding rates
We own a resort. It would be beneficial to have a setting that adjusts pricing from our base based on how days. For instance, lets say our base rate is $200. But if it is 45 days or less I would want to have my base rate have a 15% discount to try to fill those days. Then lets say when it gets to 21 days or less I would want to have an additional 15% discount. Again, the goal is to not have empty rooms. I need a way to make it easy to adjust the rates on a…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Advance Purchase & Last Minute Derived Rates.
In your scenario I would recommend setting up at least one Advanced Purchase Rate and including Dynamic Pricing by Occupancy to have those automatic fluctuations in rate to maximise occupancy.
Setting the Dynamic Pricing by Occupancy on the Base Rate to give that first discount to guests when occupancy is under a certain percentage and then adding the Advance Purchase Derived Rates to further decrease the rate for early bookers.
Should you require any assistance with setting up Dynamic Pricing on the Base Rate or Advance Purchase Derived Rates please see the below knowledge base articles or contact our Customer Support team for further assistance.
https://help.rmscloud.com/derived-rates$Advance%20Purchase%20Rate
https://help.rmscloud.com/dynamic-pricingWe appreciate your valuable feedback and look forward to introducing exciting new features…
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We need a default Bill to: tab under Travel Agent just like there is under Company.
We need a default Bill To: tab under Travel Agent just like there is under Company. Then when you are setting up a TA you only need to set up the Bill To: field once so when it comes to guest check out, it is already pre-set and staff can not miss allocating it to the correct place it is meant to be sent to. Thanks :)
1 voteThank you for your suggestion on a way we can improve RMS 9+.
Currently in Setup > Accounting > Accounting Options it is possible to set the Default Bill To option as Guest, Company, Travel Agent or Wholesaler for each Account Type.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
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Recording of additional mobile phone numbers.
It would be helpful if you could record two mobile numbers on a reservation, so both parties are receiving the SMS messages
3 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add multiple guest profiles to a reservation, each with their own contact details. By recording each guest on the reservation, multiple guests can have an SMS sent to them as needed.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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