RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Guest Portal - Currently a guest receives an email notifying them a document has been added to the portal. The ability to turn this off or

    Currently a guest receives an email notifying them a document has been added to the portal.

    There needs to be choice to turn this feature off or send a no reply SMS to advise them.

    Guests end up receiving too many emails.

    1 vote

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  2. Add a Portal to Job Management

    In Job management it would be good if our maintenance personnel could use a portal to access there jobs when there on site from job to job, add photos and comments.
    As per the House Keeping Portal.

    1 vote

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  3. Guest Portal Modification request

    Would be good for guests to be able to differentiate between Adults/children/infants when completing precheckin.

    Would also be helpful if this info automatically transferred to Guests tab.

    Thanks <3

    2 votes

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  4. Owner portal information

    Allow owners to provide and update more profile information, such as address, second email, alternate phone, etc

    1 vote

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  5. Corporate Portal - List individual reservations under the Group Master booking

    In the corporate Portal, if there is a Group Master Reservation, it should be listed on the main page and then the individual reservations should be listed under a dropdown from the group master. At the moment it is very confusing as a group of 5 areas is listed 6 times (group and each individual area)

    1 vote

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  6. Enable use of a card swiper with tablet during digital check-in to capture their credit card number; vs manually typing it in.

    During the digital check in process guests are using a tablet. Step three requires a credit card, if they need to enter a new one in they have to manually enter it; and the drop down menu for the card expiration date is very difficult to get correct with fingers. It would be much more convenient to just have the guest swipe their card on the tablet. It would decrease check-in time as well.

    4 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  7. ROOM IMAGE OPTION IN CORPORATE PORTAL

    IT WOULD BE MORE EASIER AND CONFIDENT BUILDER FOR AGENCIES TO BOOK BEST ROOM CATEGORIES

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  8. Please add loyalty points to a guest profile when the bill is sent to a company.

    Please add loyalty points to a guest profile when the bill is sent to a company. EG - when a bill is AR to Groupon, the guest still needs to earn their loyalty points for the value of the stay.

    1 vote

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  9. Add options to owners portal such as adults and children, state and country

    Add options to owners portal such as adults and children, state and country

    1 vote

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  10. Notification or Flag for Signed Digital Contracts

    I would like an additional status option which highlights the reservation in another colour to indicate when an agreement has been signed

    I would like an additional status option which highlights the reservation in another colour to indicate when an agreement has been signed. Currently there is no way to run a report or visually check who has signed their annual agreement (we have thousands to check) without going to individual reservations. We would like to change the status to another colour so that we can easily view the booking chart to see who has not yet signed or alternatively…

    1 vote

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    0 comments  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  11. Option to Hide Cancelled Reservations in the Guest Portal

    Add an option to hide Cancelled Reservations in the Guest Portal and an option to remove 'Payment' on Cancelled Reservations.

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Message Centre Notification on Add Requirement from Guest Portal

    An alert to come up when someone adds a requirement through the guest portal.

    its great that with the new feature i can now display optional extras for guests in the portal. However some optional extras require arrangements to be made ahead of time like booking a tour or some hire equipment.
    Could we get an alert in the message centre when someone adds an optional extra in the guest portal so it can be actioned immediately?

    1 vote

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  13. Ability to mark Guest Portal Messages as 'Actioned'

    Have a done/ tick box for the guest portal messages .

    When multiple users are responding to messages via the guest portal a tick to show it has been done or is being dealt with would be good - similar to outlook, which we use the done tick when responding to emails, to save an unprofessional double up .
    At the moment the only way we can stop this is to archive the message , which is not a terrific option as it would be good to see the messages dealt with and find them quickly.

    5 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Include Second Deposit Due in the Guest Portal

    the second deposit amount should be available for the Client Portal

    3 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Add the Reservation Number to Guest Portal Receipt Emails

    Receipt emails sent out to guests (after paying on the portal) don't have any reference to the reservation number, therefore if they reply on these emails, we don't know which booking it is.

    2 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Corporate Portal - Add Credit Card Token Creation with Payment Gateways

    Add the ability for Companies and Travel Agents to securely enter their credit card information in the Corporate Portal when using a payment gateway and have this create a CC Token in RMS.

    14 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  17. Advanced Criteria Options for Guest Portal Payments

    Hi as many of our guests reservations are charged back to an account we are hoping that you will implement a way we can take payment from certain guests in the guest portal check in system. At the moment we can only set it to all must place their credit card in the portal for payment. We want to be able too choose who it gets sent to for payment etc

    3 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  18. Guest Portal Payments for Group Master when Rate on Group = Yes

    Group reservations to show in guest portal for Payments

    if it is a grouped account the customer should be able to pay online. this way they would not receive a cancelation notice because the system hasn't confirmed them because it thinks they have not met the deposit requirement.

    3 votes

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    1 comment  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  19. Owner Portal - Display Owner Reservations in a Different Colour

    In the owners portal, I have been asked by many owners to have a separate colour for owner bookings to make viewing easier.

    5 votes

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    1 comment  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Ability for Guests to Upload Multiple Forms of Photo ID on the Guest Portal

    Need ability to upload more than one photo and choose the type of Photo ID on guest portal

    Good idea to ask guests to upload a photo ID, but don't necessarily need passport. Would be good for properties to specify the type of photo ID needed, eg driver's licence, Also need the ability for guests to upload more than one photo on the Guest Portal. Currently they can only upload one photo, and the "add" a photo button in the Client page.

    5 votes

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    1 comment  ·  Portals  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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