RMS User Suggestions
30 results found
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Option for owner to provided updated insurance details & upload new CoC in portal
Just wondering if it's possible as a future enhancement that owners can update their insurance details (expiry date, insurance provider etc) which would fill to the matching fields in their RMS clients?
And it would be great it they could upload the CoC document also, which then records onto their correspondence tab.
Or, have the ability for trigger setup to send an insurance reminder document (we currently do all this manually), with the trigger able to read the date of insurance expiry in the owner client record and fire based upon that date (for example, send 7 days prior to…
1 vote -
Check Out button on Guest Portal link so guests can easily check themselves out
There needs to be a Check Out button on the main screen to select in the Guest Portal link. We send our guests a Check Out link via SMS but not many seem to be able to figure out how to check out! They need to click on the Settings cog, to then see the Check Out option. The only see Pay Total (all our guests pay 7 days prior so they don't click this as they have already paid) and Details tab on the main screen.
1 vote -
Housekeeping portal to record if minibar is required
Housekeeping to be able to tick a customisable field, in this case "Minibar" so the information would show up on a report run on the day by a room number basis. This report could then be given to staff member to restock minibar efficiently by only going to the rooms that minibar is required. An advanced version of this idea would a dedicated minibar section where housekeepers could record actual minibar usage.
1 vote -
Housekeeping portal to record if minibar is required
Housekeeping to be able to tick a customisable field, in this case "Minibar" so the information would show up on a report run on the day by a room number basis. This report could then be given to staff member to restock minibar efficiently by only going to the rooms that minibar is required. An advanced version of this idea would a dedicated minibar section where housekeepers could record actual minibar usage.
1 vote -
Removing the balance for all online travel agents on the guest portal
Guest portal -
Currently there is a balance/deposit owning for guests on their guest portal for their reservation & if they have paid booking.com/ expedia directly sometimes they look at this balance & think they still owe money to us - so they PAY NOW. This then is an issue for us as we have to refund the money back to the guest (as they have paid the online travel agent directly) & we are then stung with the commision fee to the payment merchant for the refund. Sometimes it can be anywhere from $20-$50 for the fee. Really needs…1 vote -
Add Custom Images to Guest Portal
We'd really like the option to remove the category images and replace with a standard background image just for the guest portal. We don't want a carousel of images which is quite distracting for a guest.
1 vote -
Filter messages in message centre
Being able to filter text messages in the message centre as incoming or outgoing
2 votes -
Option to download guest ID from profile
Would be good if we could download/open the guest photo ID from the client profile. If it has been scanned or uploaded as a small image it is almost impossible to see the details on it.
2 votes -
enable notification of changes made in owner portal (by owners)
With the ability to allow owners to edit their contact details, emails address etc in within the portal, it would be good to have notification of these changes through the messaging system.
For example, we maintain an owner email distribution list external to RMS, so would need to have updates if owners adjusted their email address in the portal.
The functionally already exists for notifications of activity in the guest/client portal, so it would be great to have this enabled for the Owner Portal.
1 vote -
Completed tasks marked as clean in staff portal to move to a different tab
Currently, we have only two options: incomplete or complete. After we inspect a room and mark it as clean, it would be beneficial if the room could be moved to a separate tab. This adjustment would help us more easily identify which rooms still need to be checked.
1 vote -
Guest Portal - Ipad check in
User experience improvement on the Finish Pre Check In button to be optimise together with the signature screen. Guest often completed signature but is not aware they need to scroll down to the finish button to complete Ipad check in
1 vote -
Expand Payment Gateway Partnerships- Need CommBank "Simplify"
Please consider adding "Simplify" as a payment gateway as it is designed for small businesses with a flat fee per transaction. It is the new version of CommWeb
1 vote -
Mobile Version Guest Signature, ID Scanning and Registration card details.
I would like to request for a mobile version improvement. It would be better if there's a feature for Guest signature, ID Scanning on it.
2 votes -
Adding additional guests on Guest Portal
This has caused a major pain with duplicate accounts and we have to merge all the time because the same phone number or email was used. When adding a guest, it would be nice if it asked if it was a child, spouse, etc. When quests add their children, they end up adding their phone and email addresses. It would be nice if it was intuitive enough to put age or DOB for a child. Offer n/a if that is possible. Not always assuming each guest is an adult. I am including this comment from one of our guests that…
1 vote -
Guests Credit Cards in the Pre Check In Portal When Company is paying on 30 Day account
When a company has been selected in the "bill to" section for both Accom and Extras there shouldnt be a requirement when completing the pre check in for a credit card to be entered.
We have a lot of issues with guests not wanting to place a credit card if the company is covering all charges.1 vote -
Portal Enhancement
It would be great as part of own booking management within the portal if a guest could apply a discount/promo code to a booking.
1 vote -
Guest Portal
Pre Check In > Mandatory information
Infants are required to enter a mobile number and email address or pre check in cannot proceed.
Functionality is required to turn this requirement off.
More functionality is also required for managers to choose the information the require.
3 votes -
corporate portal
Availability Chart on Corporate Portal
We would like to have an availability chart accessible to for agents so they can easily see where the gaps may be in availability. Right now there is no easy way for them to do this, other than to constantly adjust dates until they find availability. It could look like the Availability Chart we have access too or a simple booking chart.
We want to make the Corporate Portal as easy to use and informative as possible to help generate more bookings through our Agent partners.3 votes -
Out of order Notes to appear in owners portal (purple bar)
The ability for Out of Order Notes to appear in the owners portal so owner can see why their property is marked as out of order For example: carpet steam cleaning, external pressure wash or gutter cleans, etc ...
2 votes -
Guest Portal - Limit guest payments to IBE
Ability to have an option to limit only IBE reservations to make payments via the guest portal.
Currently, if your business is paid by an OTA after departure, guests from an OTA (Booking.com or Airbnb) login to the guest portal and do make payments which then causes a refund issue.
1 vote
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