RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Online Payment Portal for Tax Invoices & Accounts Receivable

    Ability for Customer to Pay RMS invoice online with link (using payment gateway)

    Ability for customer to pay an RMS generated invoice online using payment gateway. This might be for accommodation or extras charges. Staff can send invoice with link to pay. Customer follows link and pays online, with receipt being generated and account updated within RMS

    • Commonwealth Bank: BPoint
    68 votes

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    4 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Tax Invoice - Form Letter Email Body & Customise on Send

    It would be great to be able to edit the body of an email when sending tax invoices. It would be extremely helpful to be able to edit the layout of the tax invoice itself, and have the relevant merge fields available to enter whereever desired.

    61 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Ability to Merge Guests & Accounts

    If guest account (not reservation account) has been used, merge is not currently applicable. This would be useful as currently we have numerous guest profiles we cannot merge as one of them the account has been used.

    57 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Ability to Hide Transaction Comments on Tax Invoices, Statements & Receipts

    Add the option to Hide Comments when printing:
    - receipts, statements, invoices etc

    Comments are important for accounting however not for the invoices sent to Companies.

    45 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Change Receipt Screen Default to No Receipt Type Selected

    The user should have to enter payment method by highlighting or checking a box. An error message should appear if nothing is ticked. This is similar to c/card type now. It would save a lot of frustration at the end of day balancing. Every user will think this is a good idea as we have all made the same mistake more than once in our careers.

    41 votes

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    8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Default Print Action for Receipts

    When receipting, the system automatically defaults to remember the last action, it would be good to have a defaulted action without being changed each transaction or to have the pop up option (like RMS8 had) whether to receipt, email, tax invoice or exit without printing.

    35 votes

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    4 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  7. "Property Logo" as a Merge Field to use on Correspondence Letters

    Add a merge field that will populate the logo that is set up in the Property Options on correspondence letters.

    31 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Digital Registration Card Upgrades

    Additional options available for customisation to the Digital Registration Card:

    • Customise fields displayed - Add or Remove as needed.
    • Option for guest to email a PDF copy of Terms & Conditions to themselves.
    • Branding options to match website, RMS IBE, Guest Portal etc.
    • Ability to display selected Requirements for add on to the reservation.
    28 votes

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    6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    A number of great suggestions have been added for the Digital Registration Card, which we have merged into a single idea for easier voting by customers.

    Should you have any extra suggestions from those listed for ways we could improve the Digital Registration Card, please add a comment with the details and your vote.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Option to Auto Print Registration Card on Check-in

    When a guest checks in, please could we request an option to have the registration card automatically print out. This would speed up the check in process for our valued guests.

    28 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  10. Ability for Multiple Active User Sessions & Quick Login to Switch User

    Quick login so different users can use same computer without having to log out, then log back in. Currently, every user ends up posting under the same user ID because it is too time consuming to log out.

    26 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

  11. Add Pencil as a Button on the Add Reservation Screen

    Could we have a "Pencil Button" added to the reservation screen right next to Quote & Confirm buttons. as the customer usually waits until you have all there details, you then ask for a deposit the customer then asks can I get back to you with that or can you just pencil me in... the customer never starts the enquiry with "can you please pencil me in"

    25 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We appreciate the valuable feedback of our customers and encourage you to review suggestions made by some of our other customers to vote on those which would be of benefit to you.

    We will continue to monitor this suggestion for feedback and update again with any changes.

    In the interim, you may find it helpful for your situation to start with a Pencil Reservation and use the Convert to Reservation option once the customer on the phone agrees to pay the required Deposit. You can also lookup an existing Guest Profile on the Pencil Reservation screen which can save you valuable time re-entering the information when they change their mind to ‘pencil me in’.

    Please feel free to submit new feature suggestions and should this feature gain new interest in the future we will re-open for consideration.

  12. Turn off Feature Pop-up on Login

    Would love to remove the "RMS Feature" pop-up from the initial login. Slows us down everytime we login!

    21 votes

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    6 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Ability to Setup & Send Correspondence from Multiple Property Contacts

    Ability to setup multiple contacts against a Property, such as Accounts, Reservations, Accounts Receivable etc. that can then be selected to send Correspondence from throughout RMS.

    22 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  14. Add Spelling & Grammar Checker to Form Letter Setup

    When using the form letters it's essential that the ability to have spelling/grammar error highlighted is enabled.

    As we're all using Google Chrome, this is a part of the platform that works on other pages or sites, and would be great to have within RMS.

    As the spelling highlights appear in the reservation notes, we should be able to have them displayed in form letters.

    20 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Apply Pre-Auth to Existing CC Tokens

    CC Pre-Auth Token should be able to read any tokens already saved as a CC Token.

    It shouldn't be necessary to re-obtain from the guest and re-enter credit card details that have already been provided and saved.

    Would also like to see consideration for the CC Pre-Auth Token to be available 3 days prior to arrival for those organisations using RMS that do not meet guests to provide access, but instead provide keysafe/lockbox details before arrival.

    18 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Ability to Test Send on Form Letter & SMS Template Setup

    When setting up a new form letter, can we have the ability to email within the form letter setup. Also same feature with SMS set up - send SMS

    16 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Ability to Bulk Create Boomgate Access Codes

    Please add the ability to create Boomgate Access Codes in bulk from the In/Out screen and as a separate utility.

    Currently must be done on each individual reservation.

    16 votes

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    5 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Enhancements to RMS 9+ Mobile Functionality

    Current RMS on mobile device is far from "user friendly".
    The booking.com's mobile APP (Pulse) is a good reference for what should be included and/or improved. Key push notification for "Quoted only booking", "Cancellation", "New booking", "Modification", "Sold Out".
    Easy to make/cancel/modify a booking on the mobile device. Easy to search an existing reservation.

    14 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Triggered Correspondence - Option to Change Senders Email Address

    For example our Pre Arrival & Departure letters are written from the Managers of the property but the senders address is defaulted to our central reservations email address.

    We would like the correspondence to be sent from the Managers email address as it gives a more personal tone.
    The same log could also be applied from other areas of the business e.g. accounts, tour desk, spa.

    13 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Tooltip Descriptions for What Merge Fields Actually Populate

    Many new merge fields related to Rates and Charges without clear descriptions or indications what they provide.

    Short descriptions on merge fields that are not self explanatory would be incredibly helpful when setting up Form Letters to have less trial and error getting the right ones in the letters.

    13 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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