RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Triggered Correspondence needs more Action options

    Could we have an additional Action added to the Triggered Correspondence please?

    We need to be able to send payment reminders based on the Res - Confirmation date. If a deposit is not paid within 14 days the booking is cancelled.

    We have no way of sending an automatic email to remind customers to pay on time, or an email to cancel. This all has to be done manually which is very tedious!

    24 votes

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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions on ways we can improve RMS 9+.

    Currently available in RMS 9+ Triggered Correspondence setup is the ability to setup a trigger for a set period of time before or after the Reservation Deposit Due Date. This option can be found under the ‘Action’ drop down menu on the Automation tab.

    Additionally the option to setup Triggered Correspondence for specific Booking Sources, Categories, Companies, Rate Types and Travel Agents is available. This allows users to setup a trigger with a specific form letter or SMS template for the required Booking Sources.

    Kind Regards,

    RMS Product Development

  2. Wanting to be able to assign a validity date range to the rates so that access to the rate is automatically managed

    Currently, in RMS, you have the ability to assign a Rate Type to a Company/Travel Agent/Wholesaler and it's valid for as long as Rates are loaded or until Rate Type is removed from the Company.

    As part of our business we negotiate with these corporations on their future rates, and from season to season, year to year these negotiated rate types may change. It would be really handy to be able to assign a validity date range to the rates so that access to the rate is automatically managed.

    15 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    Currently available in RMS 9+ Beta is the ability to set validation dates against Rates when assigning them to a Company or Travel Agent.

    This allows users to setup Rate Assignment for negotiated rates only during the contract period.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. I'd like to have the Clean status of the room displayed in the reservation details.

    It would be useful having the clean staus in the reservation so you dont have to go back to the in/out movement screen to check the status.

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that currently available in RMS 9+ is the ability to view the Area status from the Area drop down on the reservation. This will allow users who are already in the reservation screen to quickly verify the status of the Area before completing check-in for the guest.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Rates on digital reg card

    I noticed that rates are shown on digital reg card. This is a problem especially the booking comes from OTAs as rates (after commission) should not be shown to guests (guest can see the difference between price they paid and rates we charge to VCC).

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    In RMS 9+ on the Account section of a reservation there is an option ‘Hide Rate on Correspondence’. Setting this to ‘Yes’ will remove the rate displayed in any generated correspondence including the Digital Registration Card.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  5. More characters for SMS's

    At present SMS correspondence is restricted to 160 characters, per SMS, we struggle to fit lock box and property info into a 160 characters message.
    if you exceed 160 characters the message is sent via multiple messages, which can be confusing for the guest.

    4 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The 160 characters per charged SMS is a GSM standard used by all service providers and not a limitation implemented by RMS.

    RMS 9+ has the ability to create SMS templates that will extend beyond the single message of 160 characters with a counter in the bottom right for users to keep track of their character count.

    The delivery of multi-part SMS is determined by the service provider and mobile device and may result in several messages when going over 160 characters.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Group Reservations

    When adding an extra room to an existing group reservation, I would like the new room to appear with a blank client name under the room tab. Currently, it appears with the parent details as the client name. Leaving the name blank allows ease of access to the correct booking and makes the process much quicker.

    3 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Recording of additional mobile phone numbers.

    It would be helpful if you could record two mobile numbers on a reservation, so both parties are receiving the SMS messages

    3 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to add multiple guest profiles to a reservation, each with their own contact details. By recording each guest on the reservation, multiple guests can have an SMS sent to them as needed.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Be able to add notes on an owners account.

    As we manage on behalf of owners often one person from our team may have a conversation with an owner that should be noted for other stuff to refer to in future. Or even just to document a conversation or specific owner request. It would be great to be able to have a central place under the owners that we can add important information that anyone can refer back to at anytime.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to record correspondence received or add notes to an Owner Profile.

    Theese options can be found under the ‘Options’ menu on the ‘Correspondence’ tab of the Owner’s Profile in RMS.

    For more information on recording received correspondence or adding notes please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/guests/guest-profile-correspondence-received-in

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. I would like to be able to attach photos to a guest/client account especially when room is left dirty and extra cleaning needed.

    I would like to be able to attach photos taken of an apartment to a booking to record dirty rooms that have been charged extra for cleaning

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to add notes to a reservation that include file attachments.

    These notes remain on the Correspondence tab and any files attached can be opened and reviewed at a later stage.

    The below Help Centre article includes instructions for adding a note to a reservation including file attachments.

    https://helpcentre.rmscloud.com/correspondence/attach-a-document-to-a-reservation

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. I would like a yes no field for electronic notice consent so that I can easily see who has agreed to receive notices electronically.

    As you are possibly aware, as of 1st July 2019 we can ask our Park Residents to sign an ‘Electronic Notice Consent’ so that we may send any notices electronically. There does not seem to be a field in RMS where we can record ‘Electronic Notice Consent Yes or No’. We were wondering if there was an ‘Electronic Notice Consent’ field in RMS (can’t see one) or if RMS would be able to make a field for this? EN Consent? Then we could run a report to excel and have a current list any time we need to send bulk…

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Introduced alongside GDPR in 2018 and currently available in all versions of RMS 9+ is the ability to define customised Yes/No filters for marketing or communication purposes against Guest Profiles.

    For instructions on how to set this up in your RMS database, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/setup/customise-marketing-filters

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. RV/Campgroud Resort - Would like to have the ability use Scan ID in the United States.

    Would like to have the ability use Scan ID under the Guest # in the United States. Would like to scan drivers license, military id, AAA, Good Sams/discounts cards and etc...

    This enhancement would be a great benefit.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available with RMS 9+ is the ability to interface with the Adria ID Scanner. Included below is a link to our brochure with more information on this interface.

    https://www.rmscloud.com/assets/Uploads/Adria-Scan-RMS-document-V2.pdf

    Please contact your local RMS Sales Office for pricing in your region or to arrange connection.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Guest merge to be more user friendly

    Looking to make the guest merge functionality more user friendly as it is quiet easy to merge a client to another client without wanting to

    2 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    The Guest Merge options in RMS 9+ include multiple warnings as well as a display of what will be included in the Merged Guest Profile to provide users the ability to review the merge before continuing.

    If there is something specific we could add to this existing functionality to make it even easier for users, please let us know in the comments.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  13. Add Guest's License Plate Number as a field in their profile

    It would be really helpful if we could add a new field for Guest License Plate # in the guest reservation and then be able to pull a report for all in-house license plates. When overnight security is performing their walkarounds, it would be very helpful for them to be able to cross reference suspicious behavior with registered vehicles in the park.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to setup custom Guest and Reservation fields that can be used to store additional information including Car Registration Numbers.

    For more information on using custom fields please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/system-labels-all/create-custom-guest-fields

    https://helpcentre.rmscloud.com/system-labels-all/create-custom-reservation-fields

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. To have MOBILE2 on client details to add partner details which can also be used for SMS feature in correspondence

    especially useful for long term/annual clients in villages.

    currently people use the clients notes area for this extra information.

    Also useful for when searching for a reservation.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to add multiple Guests to a reservation, with each guest having their own contact details.

    Adding secondary guests to the reservation enables selecting to send correspondence to one or all of the associated Guests including SMS.

    Visit the below Help Centre article for more information on adding secondary guests to a reservation in RMS.

    https://helpcentre.rmscloud.com/managing-reservations/secondary-guest

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Duplicate Booking Feature

    We constantly have multiple reoccurring guests booking rooms weekly for months in advance,
    I do appreciate that selecting guest accounts keeps their account details on file but I still need to fill out 9+ compulsory reservation segments, then type notes or copy & paste, manually update rates and then add requirements.
    If I could look up a guests previous booking press duplicate and all I would need to do is change dates it would make things extremely easier.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that Copy Reservation & Repeat Reservation are features currently available in all versions of RMS.

    Copy Reservation allows you to duplicate everything on an existing reservation and change the dates with the option of changing the selected Category and/or Area if the same Area is not available for the new dates.

    Visit the below Help Centre article for more information on using the Copy Reservation feature.

    https://helpcentre.rmscloud.com/managing-reservations/copy-a-reservation

    Repeat Reservation can be used to create a recurring sequence of reservations for a guest that returns at a set frequency, eg. Every 2 weeks for 2 nights.

    Visit the below Help Centre article for more information on using the Repeat Reservation feature.

    https://helpcentre.rmscloud.com/reservation-screen/repeat-an-existing-reservation

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming…

  16. Service Requests ... saving as drafts?

    The opportunity to go back to the database to check on information in a service request would be a good feature.
    It's frustrating when needing to provide lots of detail to not be able to go back into the database.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to right click a menu item, hyperlinked reservation or account number and select ‘Open in new tab’ on the browser.

    To simplify logging a service request in the scenario you have described we recommend opening the Service Request screen in a new tab to leave your main RMS window available for reference or continuation of work.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  17. I would like an indefinite time for RMS to stay open

    The 1 hour increment is still not enough for us. If we were to increase the time indefinitely then we would not have to worry about re-logging into RMS every hour.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to customise the period of time a user session will remain active before logging an inactive user out.

    For instructions on how to change this setting please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/security/password-management

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  18. I would like to put Company name on reservation screen to be able to make out invoice to company instead of guest name only

    On reservation screen, add company name above guest name so that invoice can be made out to the company

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the ability to include the Company, Travel Agent and/or Wholesaler field on the Reservation Screen.

    Once displayed on the Reservation Screen a Company, Travel Agent and/or Wholesaler can be selected and set as the Bill To option for the Reservation Accounts.

    For more information on adding this field to the Reservation Screen, setting the Bill To option and creating an Invoice please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    https://helpcentre.rmscloud.com/company-setup/setup-a-company

    https://helpcentre.rmscloud.com/accounting/change-the-bill-to-on-accounts

    https://helpcentre.rmscloud.com/accounting/statements-tax-invoices-receipts-refunds

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  19. Confirmation when changing room type

    When moving rooms around on the booking grid, it would be good to be able to click an "are you sure" you want to make this change button on the booking grid if it is moving into a new "room type" or "date range". This avoids any accidental moves!

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to disable confirmation messages from displaying on the Booking Chart & Reservation Screen when changing or moving a reservation.

    If a user is not seeing these messages when performing these tasks in RMS it is likely that these confirmation messages have already been disabled.

    The below Help Centre article includes instructions to disable the messages and if you would like to re-enable them follow the steps and set ‘Allow’ to ‘Yes’ at Step 4.

    https://helpcentre.rmscloud.com/security-profile-info/hide-confirmation-messages-from-users

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Group Booking

    When we have created a large group booking and want to click on an individual booking from the home screen, for example site 9, we click on this so we can enter details or check guest in. It then clicks on the group at the top rather than the individual booking we want. This is very frustrating as we often then need to exit the booking to find what site they are on, or go through each site number down the side until we find the correct one which can be very time consuming.
    Is there a way that we…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to set the default option used when opening a Group Reservation to go to the Group Master.

    Visit the below Help Centre article for instructions to change this setting in RMS.

    https://helpcentre.rmscloud.com/property-setup/default-to-open-group-master

    When this option is selected it will always go to the Group Master on the Group Reservation even when opening an individual reservation within the group. Turning this option off will allow users to open the selected reservation without being taken to the Group Master.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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