RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Would be handy if the Reservation Report automatically filtered the Arrival Date so bookings showed up by earliest arrival date first.

    Would be handy if the Reservation Report automatically filtered the Arrival Date so bookings showed up by earliest arrival date first.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available on reports in RMS 9+ is the ability to specify the sort order. For the Reservation Reports such as Arrival & Departure List this includes by Arrive or Depart Date.

    These can also be scheduled with the preferred build options to skip users selecting options and manually building the reports each day.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Improve Housekeeping Clean screen

    Could we have the ability for option to print Housekeeping Clean Screen in numerical order? It's a big issue for the boss when they come to do property inspections and find everything grouped in room types for 3 floors instead of room number order.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to print the Housekeeping Clean Screen using the display order set by the user.

    For instructions on printing the Clean Screen with all Areas displayed in alphanumeric order, please see the below Help Centre article.

    https://helpcentre.rmscloud.com/housekeeping/housekeeping-clean-screen-report

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Report Batches

    It would be great to have a feature to build a batch of reports that's able to be generated on demand rather than at a scheduled time (generate multiple reports in one click).

    eg at the end of the day, rather than running 10 or so individual reports for printing, we can custom build a batch by selecting the required reports and, when the batch is generated, it prints or emails those as appropriate.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Ben,

    Thank you for your suggestion on a way we can improve RMS.

    Scheduled Reports was originally implemented to resolve this exact issue as each Report comes with its own unique set of build options.

    Setting these 10 reports up as Scheduled Reports and then printing from the PDF received if required will allow you to set each report’s build options as required and avoid the manual process of building each report yourself at the end of the day.

    Should you require any assistance with your Scheduled Reports, please do not hesitate to contact RMS Support.

    Regards,

    RMS Product Development

  4. Single report showing list of all arrivals, departures and mid-stay for a range of dates

    All PMS that I have used to date (Hirum, REI Master, Puma, Resly) have a report that gives a full overview of everything that is happening on a day, and can be generated for a range of dates.

    We give this report for the next week to our housekeeping supervisor who uses it to generate staffing forecasts. It includes all notes and info regarding the bookings so that we can see if a room is locked down or needs extra work, we can see if a room is back to back or just a departure with no arrival.

    The housekeeping…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the Arrival/Departure/Stayover Forecast Report which can be generated for a date range and will provide an overview of all Arrivals, Departures and Stayovers for each date within the selected date range.

    Go to Reports > Daily > Arr Dep SO Forecast in RMS to use this report and let us know if there is any further information you would like to see included on this report in the future.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Reservations Made/Modified Report

    Because Quest properties are now paperless, I would like to be able to check bookings made the day before by reception staff members.

    Can a report be made just to check the details of a booking made by users each day. This would help in keeping all reservations streamline and making sure that they are correctly inputted before the guests arrive.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the Reservations Made/Modified Report.

    The Reservations Made/Modified Report can be used to report on all reservations made or updated by a user for the selected date range.

    For more information on the Reservations Made/Modified Report please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/management-reservation-reports/report-on-reservations-made-for-a-specific-date-range

    In addition to this report for auditing changes made to reservations by a user it is also possible to set fields as mandatory on the reservation to enforce data entry by a user for the required fields before a reservation can be saved.

    For more information on setting mandatory fields using Field Maintenance please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/field-maintenance-info/field-maintenance-overview

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product…

  6. better reports

    RMS reporting is lackluster compared to other platforms. Why can't I run a simple occupancy report for the year and see the occupancy by month? If I hadn't already had three properties with RMS, I would have switched to Resnexus simply for their reports. I think Campground master might even have better reports. I have 5 properties with RMS and I can't believe I can run a report for 2020 that has each month of occupancy and/or revenue.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS is the Occupancy & Revenue Comparison Report including a Monthly, Weekly or Category breakdown and the ability to group by Property or Travel Agent.

    The Occupancy & Revenue Comparison Report is an interactive Operational Revenue report providing a breakdown and comparison of statistics and operational revenue year on year for the selected date range.

    For more information on the Occupancy & Revenue Comparison Report please visit the below Help Centre article.

    https://helpcentre.rmscloud.com/management-financial-reports/occupancy-revenue-comparison-report

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Add a date range option to the housekeepers report so you can notify staff of assigned cleans in advance

    We have cleaning contractors not an inhouse cleaning team. Consequently cleaners need to know when they have work on in advance. Currently the housekeepers report only allows to see the cleans for 1 date which is useless. Everything is there for it to be a fantastic facility but the thing missing is a date RANGE option. With a date range you can then select the housekeeper assigned to the area and notify them in advance all their cleans in advance for say a month or 2 in advance and then schedule it as a report.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the Housekeeper Forecast Report which can be generated for a date range and grouped by Housekeepers.

    Visit the below Help Centre article for more information on the Housekeeper Forecast Report in RMS.

    https://helpcentre.rmscloud.com/daily-reports/forecast-housekeeping-requirements

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  8. I would like more standardised reporting options so that I can better understand where my business is coming from.

    You currently have standard reports that will provide performance data by company & travel agent. It would be good if there were options for this type of reporting that pull from market segments and booking source fields.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS are reports that can provide performance information based on a variety of subjects including Booking Source or Rate Type.

    For more information on these reports and the information they will provide please visit the below Help Centre articles.

    https://helpcentre.rmscloud.com/management-statistics-reports/marketing-report

    https://helpcentre.rmscloud.com/management-statistics-reports/performance-ii-report

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  9. Customize Report Output Fields

    With report writer. Instead of just building a report. You should also be able to select what fields you want in the report. Currently output fields are locked and not able to be customize by user.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS using the Report Writer utility is the ability to determine which fields are exported in the generated report.

    Report Writer is a two stage process with the first stage allowing users to determine fields to search and what criteria will qualify as a match. The second stage is selecting what information (which fields) should be included on the exported report.

    For more information on using Report Writer in RMS, see the below Help Centre article.

    https://helpcentre.rmscloud.com/report-writer-utility/report-writer-overview

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. A flag / follow up / traces function

    Attach a follow up note / task to be completed to a reservation for a specific date or dates, that can be accessed via a report or by looking on the reservation. This function is called traces or flags in other PMS.

    E.g. Guest has left bags in storage from previous stay, deliver to room before arrival.

    Guest has paid only half of accommodation due to daily spending limit on CC. Collect remainder of payment today.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to add Requirements, including adhoc requirements to a reservation and monitor the completion of these.

    Requirements on reservations can be viewed on the To Do Chart or via the Requirements Report and be used for any reminders or follow-ups required for a guest or reservation in RMS.

    For more information on setting up and using Requirements in RMS, see the below Help Centre articles.

    https://helpcentre.rmscloud.com/accounting-setup/create-a-requirement
    https://helpcentre.rmscloud.com/reservations/monitored-required
    https://helpcentre.rmscloud.com/to-do-chart/view-requirements-on-the-to-do-chart
    https://helpcentre.rmscloud.com/to-do-chart/complete-a-monitored-requirement

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Export the booking chart to excel

    I would like to be able to export the booking chart to enable me to see the low booked areas withing management meetings.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available is the ability to generate a Booking Chart Report which can be exported to Excel or PDF as required.

    For your scenario you may prefer the Pace Report to have a visual overview of nights sold and revenue across a wide date range in graph form.

    The below Help Centre articles provide guides for both mentioned reports.

    https://helpcentre.rmscloud.com/management-reports/pace-report
    and
    http://helpcentre.rmscloud.com/daily-reports/print-the-booking-chart

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. access codes on inhouse report

    Hi would love to be able to print a report each day for the boom gate access codes for all inhouse guests. This would assist all staff

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS 9+ is a Boomgate Status Report which includes the Boomgate Access Number & Reservation Number as well as whether they are currently in or out by the boomgate access.

    To access this report:

    Go to Reports > Daily > Boomgate Access.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. I would like to run the cash transactions report as an Excel or csv file

    I would like to be able to run the Cash Transactions report as an Excel or CSV file so as to import the date into other charts we are using for bookkeeping.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    All reports can be exported to .csv, .xslx (Excel), PDF, RTF, XPS or HTML as required from the Report Preview screen after selecting ‘Build’.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. A report of Repeat Charges currently in place

    I would like a report of Repeat Charges currently in place. This would allow us to audit to make sure the charges have been added to guests accounts for future charges. We are an RV resort with annual reservations. We bill cable and washer charges to guests coming back for the season and the procedure is to set up the Repeat Charge when they return in the fall. This sometimes gets forgotten and it would make it very helpful to have the report without having to go to each individual reservation and click down several screens to get to the…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the Repeat Charge Report which will generate based on a variety of chosen options and display the details of the Repeat Charges for the period and options selected.

    To access this report:

    Go to Reports > Daily > Repeat Charge in RMS.
    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Add Free Text To Reports

    Have the ability to add free text to RMS reports eg:-
    Accommodation and Extras Statements - ability to add "If you enjoyed your stay please post a comment on Trip Adviser"
    Invoices and Receipts - ability to add our bank details (BSB, Account #, etc)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to add custom text and/or bank details to the bottom of Receipts, Statements and Tax Invoices.

    The following Help Centre articles will guide you through the setup process.

    https://helpcentre.rmscloud.com/accounting-setup/configure-statements
    https://helpcentre.rmscloud.com/accounting-setup/add-custom-notes-to-receipts-statements-tax-invoices
    https://helpcentre.rmscloud.com/accounting-setup/add-bank-details-to-tax-invoices

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Bulk email of AR statements

    Automatically generate and email statements for AR accounts to save time.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS is the ability to ‘Email Statement’ from the AR Statement Report build screen.

    By selecting this option and generating the statements, a copy will be emailed to all Companies and Travel Agents that are setup with a valid email address.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. I am Justine Lunario

    I would like to have a report where you can summarize how many bookings per user has entered in RMS (monthly, preferrably)
    My client wants to have an incentive among his employees (which are the users of RMS) and we are looking for a report that can reflect how many bookings does a user booked in a month. Currently, there is an existing report in RMS but it is very tedious to use that.

    the step will include us to choose the user and generate report to be able to see how many bookings they booked. as my clients case,…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the Management > Reservations > Made / Modified report which can be generated for a date range and Grouped By User, using the default option of ‘New Reservation’ to only show newly created reservations.

    When building in this way a total will be shown under each User’s list of reservations made.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Add options to filter room types for ARR DEP SO forecast

    As we are a strata hotel I need an option to filter out room types to remove permanent resident and live on staff. Currently not having that filter I can not get a true number. Without having that option I have to pull many reports for arrivals, departures and inhouse guests.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ on the Arr Dep SO Forecast Report is the ability to filter by Area Stats On or Off.

    It is recommended for multiple areas in RMS to turn Area Stats Off for any Staff or Permanent accommodations you do not wish to include in statistics.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. A stack of reports which are specific to change of ownership of a property

    A stack of reports that relate to change of ownership that are grouped together in RMS. Or otherwise a knowledge base article that shows what the most useful reports are with a brief description why.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Currently Available  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base