Waitlist for Sold Out Accommodation Dates
A waitlist feature allows you to assign a Waitlist status to a reservation.
If the room or rate requested by the guest becomes available for the desired stay dates, the reservation can be "accepted" and made active.
Kristen
shared this idea
Waitlist Reservations are now available!
Thank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the highly anticipated and most wanted feature from our user suggestions has been included in our recent RMS 9+ live release.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Menachem Lazaroff
commented
Is this still happening?
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Anonymous
commented
I agree - is this any closer to implementation?? So many other systems have this function and it would be VERY USEFUL!
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Josh
commented
This seems like a no brainer. Should be implemented ASAP.
This doesn't seem like it would be too difficult to do. They could just add a field to the guest account that allows you to add them to a waiting list for a date range. Then you could run a report and see a list based on the date and who was added first. This would work well for new or existing guests.
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Jeff Suffolk "The Lodge on Elizabeth"
commented
I get around this one by creating an 'Event' called Standby, colour coding it to stand out and then enter the guest details in the notes panel of the 'Event'. Then if i get a cancellation I have all the details at hand.
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Anonymous
commented
We did the same thing as 247hotel. It's not a perfect work-around but it's the best solution we could find.
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247hotel
commented
I have thought of the same system. When I have called up to suggest this they don't seem to open to the idea. a work around this could be creating extra rooms/areas under the name of wait1, wait2, etc. For statistical reasons you can untick the statistics and that will remove it from sales and occupancy reports. This would at least allow you to have a priority list of people to call back in the event of a room becoming available.
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247hotel
commented
I have thought about the same idea. A work around could be to create more sites/rooms eg wait1, wait2, etc. then placing people on a waiting list in there. This would allow you to have all their details to call them back and simply drag then into the correct place. And any further details you need could be added in the reservations box. Just an idea...
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Paul Lu
commented
When someday is booked out we have to reject all calls for booking that day and even could not extend staying guest, and very often, when the day closer or on that busy day, someone might cancel the booking so we often end of up with a room not sold even we have rejected many bookings.
If we have a waiting list we can avoid this situation, the ideal waiting list should have following features:
1. Put guest booking in the list according first in first get policy.
2. Hotel is able to assign priority to the booking in the waiting list. Highest priority get the room first.
3. Once the room available send a notification either pop a window or send an email.