RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Housekeeping Roster Cleaning Date - Change Default to 'Today'

    It would be very helpful if the Cleaning Date in the Housekeeping Roster defaulted to 'today'.

    6 votes

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    2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Housekeeping Clean Screen - Change Colour of 'Inspect' Status to be Different to 'Dirty'

    Make colours different for 'dirty' and 'ready to inspect' it makes it easier for all to get a status at a glance. They are currently both red!

    7 votes

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    3 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Add Voucher Number to the Email Subject Line for Tax Invoices

    Auto Add Voucher No (PO#) to subject line when emailing invoices from account screen

    Some Travel Management Companies now require their reference number in the subject line of the invoice email. As the email automates when sending invoices on checkout we do not have an option of customising the email subject line. This sometimes creates a delay in payment.

    1 vote

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Due to the overwhelming feedback on this feature following our recent Live release we have had to make the difficult decision to reverse the changes made for this user suggestion and remove the Voucher Number from the email subject line for Tax Invoices.

    We recognise this may come as a disappointment and we endeavour to re-introduce this feature at a later stage in a way that does not impact users who do not wish to include the Voucher Number in the email subject line.

    Thank you for taking the time to log your feedback in the RMS User Suggestion Box.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Add Favourite Search Criteria to the Reservation Search

    I would like to customise the search items in the Reservation Search list.

    In the Reservation Search list there are currently 5 or 6 items above the solid line and I would like to be able to add your favourites to be at the top of that list.

    1 vote

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    Under Consideration  ·  0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Payment Gateways - Add Option to Manually Release a Pre-Auth

    New feature to release the pre-authorization after a guest checked out

    It would be helpful to add a new feature that allows us to release the pre-authorization after a guest checked out.

    2 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  6. Ability to Select Which Account Sundry Charges Apply To on Setup

    Assign Default Tab to Sundry Items?

    Hi RMS Team,

    We currently have to manually transfer sundry charges from the accommodation tab to the extras tab (as per the help document https://helpcentre.rmscloud.com/accounting/transfer-sundry-charges-from-accommodation-to-extras). It would be nice if we configure the sundry items to automatically show up under extras. We are using all five tabs under Site Income (Account 1: Site Income, Account 2: Extras, Gas, Electricity, and Water).

    Example: We have golf carts as an Add On. When we add it to a site, we want the charge to show up under Extras, but right now it shows under Accommodations…

    2 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  7. Add Sundry Charge Shortcut on Reservation Screen Account Column

    I would like to be able to go directly to Sundary Charges from the Account Screen

    Recently you changed the Account section of the reservation with 3 tabs.

    Open Account, Bill to and Receipt.

    Instead of having the Open Account tab it would be more beneficial if there was a Sundries tab so we can go straight to the Sundries Charge Screen instead of opening the Account then Opening the Sundries.

    The reason I feel this is more beneficial we can open the account on the same screen by clicking on the Accomm line.

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed RNP-22002 will add a shortcut icon on the Reservation Screen Account column to open the Sundry Charge screen.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Traces/Follow up Function

    Attach a follow up note / task to be completed to a reservation for a specific date or dates. Preferable set up to be similar to the in/out screen where you select the particular date. Also have the capability to allocate it to certain departments.

    I.e Guaranteed early check in for HSK, Call guest when room is ready for FO, Follow up payment for Accounts.

    This is called "traces" in the opera PMS.

    5 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Add Free Text Reason on Void Charge

    Include a free text box which can be forced on void instead of just the pick list of reasons.

    3 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Option to Select Account Requirement Charges Apply

    Create an option for requirements to route to the guest folio

    I would like for there to be an option to have requirements route to the guest folio versus the incidentals folio. Many of our "requirements" are essentially add-ons that the guest has to pay for directly. It would be beneficial to the option for all guest charges to be posted on one folio rather than having to transfer the incidental charges each time.

    2 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  11. Custom Housekeeping Area Statuses

    Housekeeping: additional/customizable clean statuses for rooms

    When managing housekeeping statuses in RMS, we'd like additional clean statuses other than clean, dirty, and inspect.

    Ideally, if we can add/rename statuses based on our needs, we can manage housekeeping in detail. An example would be a progress indicator in percentages.

    3 votes

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    2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Default "BILL TO" in Channel Management Agent setup (like in Company setup)

    We would like to set a specific agent to BILL TO: AGENT as the default but there doesn't seem to be anywhere on the Channel Management setup screen to do this.

    Please note that it is the agent that is located on the channel management page, not an agent that we are manually creating.

    We noticed that if we create a company, there is the option to set a default BILL TO option. (in EXTRA DETAILS) This is what we are trying to replicate in the online agent setup

    13 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Move the Credit Hold Y/N button & not allow "No" without credit amount in the AR tab

    Move the Credit Hold Y/N button from the Company Details tab of the Company Profile to the Accounts Receivable tab (or another separate tab) that can be locked using Security Profiles.
    Anyone that creates or edits company profile information can tick this (without having accounts/finance departments follow credit check procedures), allowing guests to be invoiced after checkout without going through a credit check approval process therefore leaving the business with a high level of risk of non-approved clients having unpaid bills.
    The Credit Hold Y/N button should not be able to be enabled (switched to "NO") without a Credit Limit…

    6 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. Rate Update

    Rate Update - We have rates with overrides drop in on a regular basis. as we are using packages it is not a case of simply updating the base rate. In addition to this we have packages that are based on percentages, so updating the tariff on a nightly rate is laborious and takes multiple attempts to balance out. I would like to have the ability to enter the total rate amount (inclusive of packages) in the "total rate" section and have the nightly accom divided up evenly over the nights.

    6 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. Apply Pre-Auth to Existing CC Tokens

    CC Pre-Auth Token should be able to read any tokens already saved as a CC Token.

    It shouldn't be necessary to re-obtain from the guest and re-enter credit card details that have already been provided and saved.

    Would also like to see consideration for the CC Pre-Auth Token to be available 3 days prior to arrival for those organisations using RMS that do not meet guests to provide access, but instead provide keysafe/lockbox details before arrival.

    20 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Ability to Set Email Blackout Times for EDM

    is it possible to set blackout times for EDM mailouts?

    There does not seem to be anywhere in RMS that covers general default EDM settings for items such as blackout times.

    we have received a complaint as due to the large number of recipients, the guest received EDM at 11:15pm despite the mailout having been sent out around 8pm.

    Thanks for your consideration

    12 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Automated Quote Reservation Process

    This idea is basically an extension on the triggered correspondence functionality.

    A customisable workflow solution would have triggers, decision points, actions and diary events.

    For example, a quote followup workflow would be ;

    • trigger quote status 7 days prior to arrival date.
    • automatic workflow decisions based of field values, such as quotes for a specific agent might be ignored.
    • automate a correspondence
    • set a followup date.
    • etc

    Such workflow builders are common in CRM systems. I can provide more details if required.

    Regards
    Stephen

    5 votes

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    2 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Turn off Feature Pop-up on Login

    Would love to remove the "RMS Feature" pop-up from the initial login. Slows us down everytime we login!

    32 votes

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    8 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  19. Add 'None' as an RV Slide Option

    We are a camping facility, and it would be great if 'None' was an option for camping slides in the IBE because not all motorhomes/trailers have slides.

    2 votes

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Attach Tax Invoices to Emailed Owner Statements

    Adding invoices to Owner statements

    Would be great to be able to add a PDF copy of invoices to Owner statements so they are emailed out each month rather than having to manually email them to all owners.

    6 votes

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    RNP-15978 once completed will enable users to add attachments including Tax Invoices to Owner Statements when sending from RMS.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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