RMS User Suggestions
244 results found
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Ability to set rate for all rooms in a group reservation, simultaneously
For large groups with negotiated rates, where all rooms are the same rate, it would be very helpful to be able to override the rate on the Group Master to have this rate apply to all the rooms in the group.
I work at a hotel that negotiates special rates for individual groups, separately, and does not use one or two rate types for all group reservations. As of right now, the only way override rates, to add a negotiated rate, is to override the base rate for each individual room in the group. When you book 30-50 room groups,…
17 votesThank you for your suggestion on a way we can improve RMS 9+.
As part of our ongoing enhancements to the functions available to Group Reservations, the ability to override all siblings within a group from a single screen is currently available within RMS 9+ Beta.
Whilst viewing any Group Reservation, navigate to the Area tab and select ‘Update Sibling’ from the bottom of the screen. This menu will provide multiple options for bulk updating the siblings within the group simultaneously, including the ability to override the Base Rate, set a Discount or change the Rate Type for one or many of the siblings in one screen.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Limit Number of Pets for Online Reservation
When making an online reservation limit number of pets and show message to guest stating a maximum of x number of pets are allowed.
13 votesThank you for your suggestion on a way we can improve the RMS IBE.
Currently available for setup in RMS 9+ is the ability to specify a minimum and maximum number of additional charge type labels, such as dogs on a Rate Type.
These additional labels can optionally be displayed to RMS IBE by selecting them in Online Options setup and if the Rate Type is made available to RMS IBE, the limitations will apply during the booking process the same as if 3 Adults are chosen and Categories are setup to accept no more than 2.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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In the IN/OUT Movement screen could a column be added showing boomgate status eg. out or in
Is it possible to add another column to the IN/OUT movement screen showing the car has departed. At our park the caravan & tent sites on the day of departure can vacate the park at 10 am without presenting at the office. We then have to go into the individual reservations to see if they have left the park. Thanks guys
8 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available on the In/Out screen in RMS 9+ is the column displaying Boomgate Status.
Due to the number of columns available on this screen, you may choose to re-order the columns and select ‘Exit’ button to store these preferences against the current logged in user for future use.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Getting ETA on arrivals
Hello,
It would be really helpful to us if we could select ETA's to show on our arrivals list so we know what times people will be arriving. We can not currently seem to do this.6 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available in RMS 9+, the Arrival List Report includes the ETA column by default. When an ETA has been set against a reservation this will be displayed on the report for user convenience.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Automatic RACK Rate selected by default.
We use the rack rate only. If you only have one rate type why not select it automatically?
9 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to set a Default Rate Type for use on the Quick Quote screen, including Autoload of Quick Quote on selecting the Add Reservation icon.
By setting the Default Rate Type here, when you create new reservations this rate will be pre-selected.
If this option does not meet the needs of your requirements, please comment on this suggestion with more details on what would work best for your operations and we can review.
Kind Regards,
RMS Product Development
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Early Check In Flag
We have kept missing our early check ins because the front desk has no simple way to know ahead of time.
Currently you can set the arrival time and it will show up on the in/out screen - but our problem is that with having a large number of rooms/cabins/houses these numbers are very difficult to identify on the in/out screen.
My suggestion is to have a color flag or icon showing up on the specific reservation in the occupancy grid. This way with a glimpse at the occupancy grid we will know who will be arriving early and warn…
5 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup requirements which can then be used to display on Housekeeper Report, Requirement List Report and To Do Chart.
These are often used by our users for Early Check-ins and Late Check-outs in addition to other varieties of reservation requirements to quickly and easily flag them to staff.
If for any reason the Requirements function does not suit your purpose for early check-ins, please feel free to add more details in a comment and we can re-visit the suggestion.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Automatic Creation Of A Token For All Reservations Including On-Line Reservations
RMS should be able to automatically convert any credit card number received into RMS into a token ready for processing.
We need to get rid of the number of clicks required to process a credit card.
Get rid of the vault. You have a token lamp that lights up when RMS automatically produces a token or a red lamp that lights up indicating to the user that you need to contact the guest because something is wrong with the credit card number or expiry date or available funds.
What is wrong with the credit card number should also automatically be…
15 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available in RMS 9+ is the ability to connect with a Payment Gateway. Once connected Online Options can be setup to tokenise guest’s credit card information when processing an online reservation and staff can create a credit card token which can be used for processing payments directly in RMS.
RMS Vault is a PCI compliant storage method for customers not connected to a Payment Gateway and is not designed to be used for charging guest’s credit cards.
Opting to enter guest’s credit card information directly into fields on the Guest Details screen of the reservation is not PCI compliant and is at the discretion of the operator.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Invoice and Statement Totals
Guest invoices to show a total of all receipts and charges separately at bottom of invoice.
Eg those making several payments during their stay would then have the total showing.
7 votesThank you for your suggestion on a way we can improve RMS.
The additional option to display Receipts on the Tax Invoice will make the Tax Invoice Total reflect the Balance instead of the intended Tax Invoice Total of charges only, with a separate line displaying GST or Tax depending on country of operation. Tax Invoices with Receipts displayed include both charges and receipts in their combined total but Tax Invoices do not display Receipts by default as per Tax Invoice guidelines per region.
Additional alternate Tax Invoice layouts are available for variations on display of Nett, Gross and Tax components, both existing and customised depending on the individual business requirements. These can be discussed by contacting sales@rms.com.au or logging a service request with RMS Support.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS…
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To be able to void charges on accounts in bulk
Sometimes we need to void many charges on an account, and we have to void them 1 by 1, this is so time consuming.
7 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the option to ‘Void Multiple Charges’. This option is available under the Corrections menu on any account for users with the security profile access to void charges.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Cot and Crib inventory tracking
A way to track items (cots and cribs) to ensure that we do not oversell them on any given night. We have a limited number of each.
4 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Add Ons, similar to Requirements but with Inventory Management. These Add Ons can be added to a reservation for required dates, include charging options and a chart for monitoring overall availability.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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POS Split Payment
In the POS System, we need to be able to split payment. For example, if a guest wants to buy a bunch of souvenirs and pay for part of them with cash and the rest on credit card, or part gift certificate, part credit card.
9 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ POS Lite is the ability to process multiple receipts for a single shopping cart.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Schedule Report - The email sent should show the property name and report name in the subject field.
Schedule Report - The email sent should show the property name and report name in the subject field.
5 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to specify the name of the Scheduled Report when creating the schedule. This name is then used as the email subject line and report attachment name.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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A "Tick Box" for inactive Guests/Companies
It would be great to have a tick box in a customer or company profile that flags them as inactive. That way we can flag companies or guests that no longer stay but does not affect any previous reservation they have had. This way it limits the amount of people under surnames etc we may use to search with or if a guest has multiple entries using the same name.
5 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available in RMS 9+ is the ability to set Companies, Travel Agents and more to inactive when no longer required – without losing any historical information.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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22 votes
Thank you for your suggestion on a way we can improve RMS 9+.
We are pleased to advise that a number of new merge fields are available for Form Letters in RMS 9+ that can be used for Group Confirmation Letters.
For setup instructions on Form Letters, please see our Knowledge Base article:
http://help.rmscloud.com/form-letters-9p
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
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Digital Reg card upgrade
we are a pay at checkin resort and it would be really nice to be able to use the table as a full guest check in process, when using the digital registration card. When the digital registration card is processed by the guest it would also be great if they did the credit card authorization disclosure and amount they agree to pay. One way to make this easy to do would be to allow the digital registration card to have additional pages be added by check box and those additional pages could have merge able fields. This would save paper…
8 votesThank you for your suggestion on a way we can improve RMS 9+.
The guest self check-in options described are currently available with the use of the Guest Portal, which can be setup to allow guests to check-in and make a payment if connected with a Payment Gateway.
The digital registration card can be included in this self check-in process to obtain consent and signature from customers as part of their registration.
For more information on setting up the Guest Portal, please see the below Knowledge Base article.
https://help.rmscloud.com/guest-portal
Kind Regards,
RMS Product Development
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We need to be able to change the number of people in a booking over different dates
We need to be able to change the number of people in a booking over different dates, for example day 1- 2 adults, day 2- 4 adults.
This is a basic feature, which will eliminate current incorrect occupancy stats.16 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available on the Guest tab of reservations is the ability to specify the reservation dates each guest is included in the occupancy of the reservation.
Whilst viewing a reservation, navigate to the Guest tab, select a Guest and choose the ‘Edit Dates’ button. This will display a screen to set the individual dates this particular guest is staying.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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We have great trouble believing that modifications and cancellations do not automatically drop into our booking chart.
Please rectify the above problem soon. We have always been with Siteminder at previous motels and they do this easily..
3 votes -
Public Holidays - stop clients being able to book in or check out on these dates eg Christmas Day and Boxing day
For a small business we are closed public holidays so we do not wish clients to be able to check in or check out on Christmas Day or Boxing Day - we have a 4 night minimum and with the soft close they can't book in on those dates which is great, however people can come before Christmas for 4 nights and leaves it open for them to check out on these days Christmas and boxing - Hope this can be fixed - the soft close should be for both check in and check outs
5 votes -
When reservations are created online via the "Book Now Button" need option to not allow children to be selected.
Need ability to not allow reservations with children. If Field Maintenance is set to have "children" as not visible. Option should be removed from RMSOnline.
6 votes -
Reinstate the function that allows a "transaction comment" to be printed on an Account Statement.
Reinstate the function that allows a "transaction Comment" to be printed on an Account Statement.
Some transactions, such as a credit, require a "comment" to better explain the transaction.
These comment fields used to print on a customers statement, now they do not.
The "Print Statement Option" accessed within an individual reservation's account will print the transaction comment.
However when printing statements for all customers from the "Reports Accounting Statements" menu, transaction comments will not be printed.
We had a particular credit that was applied to 160 residents, and we had to access each account individually and print out each…
2 votes
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