RMS User Suggestions
111 results found
-
Navigate Back to Property Viewed on RMS IBE
Navigating backwards during the online booking process currently returns the user to view All Properties. We would like this to remember the specific Property the user had previously selected.
Example:
From the Bunya Mountains website, select Accommodation Search and select a Lodge (for example Ecos Studio) > Select date and adults > Book Now (this will then redirect to the Book Now Button) > then you decide you've booked at the wrong dates > change your date range > Refresh > instead of redirecting back to that property you were just looking at it goes back to Bunya Accommodation Centre…3 votes -
Option to Show or Hide Decimals on the Rate Manager Chart
An option to show or hide the decimal points of the tariff. For properties that do not use decimal points all the .00 makes the screen very busy and hard to read.
As this screen is replacing Tariff/ATO Mgmt screen I will have no option to but to try and find my prices thru all the .00 on the screen. IT makes price management very hard.
1 vote -
Bank Reconciliation
We work primarily with customers Direct Depositing funds to our Trust account and I require the ability to produce a report on a daily basis that matches this regardless of the Date Entered.
For example, Payments made to us today do not show detail until tomorrow and thus cannot be entered until the following day. This is creating a problem whereby we cannot reconcile bank to RMS on a set period basis.
You have the option to enter a date banked in the receipt field yet it will not allow me to produce a report based on this information.
Thanks3 votesWe are pleased to advise that this feature has now been released and is currently available in our Beta environment under RMS 9+ Version 10.18.339.12.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
email correspondence (read receipt option)
It would be very helpful to know that the client has received emails (read receipt option) This will help in eliminating "I did not receive any emails from you"
19 votesThank you for your valuable suggestion on a way we can improve RMS.
We are pleased to advise that Email Read Receipts are now released and available without any setup required. To view, please go to the Correspondence tab of any reservation or guest profile where emailed correspondence has been sent.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Reservations Created via Interactive Map Set as 'Fixed = Yes'
When guests book online and choose a site/area/room via the map the field under Reservation Options of Fixed should be toggled to Yes. This will eliminate moving of guests if they selected a specific site/area/room and wouldn't want to be moved and automatically show who chose their spots on the booking chart.
1 vote -
Ability to Set 'No Room Charge Back' on Reservations for use with POS & POS Lite
Place a "POS Stop Transaction" button or check box in the RMS reservation chart for in-house guests who have finalised their Extras Account before actually checking out.
Scenario:- A guest finalises their Accommodation and Extras accounts the day before they check out of the property – eg due to very early departure the following morning. In this situation we do not want the guest to be able to have additional transactions added to their Extras account via the POS.38 votesWe are pleased to advise that a new optional feature ‘POS Charge to Area’ is now available.
This option when enabled will provide the ability to send charges back to the reservation account when using a connected POS interface or the inbuilt POS Lite as well as disable charging back and setting a monetary limit for the charges during the total stay.
For more information on enabling this option and turning off charging on a reservation please visit the below Help Centre articles.
https://helpcentre.rmscloud.com/accounting-options-info/pos-charge-to-area
https://helpcentre.rmscloud.com/charge-to-area-overview/no-charge-to-area-allowed
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Delete correspondence
Being able to delete (In) correspondence if an error was made, you could add this function under the access control as to not have issues of wrongful deletions, or if you do not wish to delete them, just have a hide function so it doesn’t show up until you select show all
16 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that new Security Profile options in RMS have been added to allow users to delete correspondence from a reservation or guest.
For more information on allowing users to delete correspondence see the below Help Centre articles.
https://helpcentre.rmscloud.com/security-profile-info/allow-users-to-delete-guest-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-reservation-correspondence
https://helpcentre.rmscloud.com/correspondence/delete-guest-correspondence
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Sort By Options on the Transfers Report
RMS9+ Sorting Transfer List Report.
Currently the report does not sort by any logical criteria.
Suggest adding a Sort By to the report search criteria page.
Or at least the report should sort by time and date of the transfer1 vote -
I am a Revenue Manager and would like to Schedule reports created in report writer
- Use Report Writer to extract property specific data
- Would like to schedule my reports that I build in report writer
- Would then like to be able to view those that I have scheduled
11 votesWe are pleased to advise that the latest release of RMS 9+ Live includes the ability to schedule Report Writer templates.
For more information on setting up schedules in Report Writer, please see the below Help Centre article.
https://helpcentre.rmscloud.com/report-writer-utility/schedule-a-report-writer-template
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Rolling Allotments from the Current Day
Ability to set permanent rolling allotments from the current day.
3 votes -
Promote the Suggestion Box
Promote the Suggestion Box and or new Suggestion weekly, The Suggestion Box seems to be forgotten about, if it was promoted regularly you might find more votes & ideas are given, the home screen on RMS9+ would be a good spot.
54 votesThank you everyone for your valuable feedback regarding our User Suggestion Box.
As you may have noticed over the past few months we have taken significant steps to increase visibility and access to our User Suggestion Box as well as updated the processes surrounding our interactions with customers who have taken the time to provide feedback.
Our User Suggestion Box is monitored daily with our most popular suggestions being put forward for consideration into a future development sprint. As suggestions progress they are updated to reflect the current work status, with notifications sent to subscribers any time there is a status update as well as once the feature has been released to the Beta environment (where applicable) or a publicly accessible environment.
Thank you for your patience as we transitioned to this new process, we strongly value the input of our users and look forward to introducing exciting new features…
-
SMS two way integration
SMS needs the guest to be able to respond. Currently if the guest replies the guest believes we get the reply and we have no way of knowing the guest replied.
10 votesWe are pleased to advise that 2-Way SMS Integration is now available in RMS 9+ Beta & RC and will be included in the next Live release.
For more information:
https://helpcentre.rmscloud.com/2-way-sms/activating-2-way-sms-in-rms
https://helpcentre.rmscloud.com/2-way-sms/sms-conversationsWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Add Photos for Requirements on RMS IBE
We currently sell many extras online through the Book Now Button and would like the option to be able to add a photo of each item. For example a bottle of wine, picnic basket, bike hire. Lorraine
3 votes -
Housekeepers Portal - Improvement Suggestions
It would be great if rooms that have departed would update inside the Housekeepers Portal so they instantly know when a guest has departed and their room is available to be cleaned. Also the ability to highlight with different colours the various task (i.e. Departs GREEN, Services ORANGE, Linen Changes PINK etc...)
Furthermore, many properties have the housekeeping manager or Motel manager perform 'Room Stripping & Stocking'. If the housekeepers can be remotely advised within the Portal when a room has been stripped and stocked it would also be useful.
34 votesWe are pleased to advise that development of the new Staff Portal Housekeeping module has been completed and is available as part of the base RMS subscription.
For more information on the Staff Portal including the new options it brings for managing housekeepers see the below Help Centre article.
https://helpcentre.rmscloud.com/staff-portal-info/staff-portal
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
to reduce the amount of clicks it takes to print statements/invoices
It takes 6 clicks to print an invoice/statement and a further 3 clicks to exit out of the screens. This is very time consuming and unnecessary.
7 votesWe have listened to your suggestions and have implemented a Smart Print feature which will remove all of the unnecessary click from this process.
Please see our help article below for more information.
-
Ability to Merge Guests & Accounts
If guest account (not reservation account) has been used, merge is not currently applicable. This would be useful as currently we have numerous guest profiles we cannot merge as one of them the account has been used.
75 votes -
Add Air BnB to the Channel Manager
Please add Air BnB to the channel manager.
17 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that AirBnB is available for connection in the RMS Channel Manager.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Fully paid accounts show in a new different colour for quick referencing
Fully paid accounts to be highlighted in a new different colour for easy and fast referencing when checking accounts rather than having to open each account or run a report
9 votesThe RMS Booking Chart has a text option named Surname Balance, it also has a colour option of credit status.
Please see the help article below for a full list of the options for display;
https://help.rmscloud.com/booking-chart-options
The RMS Team
-
Allow PDF export of NPS Client Survey Report
The NPS Guest Survey Report is currently not able to be exported to PDF. As we manage four different parks, we want to be able to generate a monthly report of survey responses to discuss issues raised with our park managers either by email or in person with a printed report. Most other reports in RMS are able to be exported to a range of different file types so this should be available. While I understand it is an interactive report where you can click through to the reservation details, it would be great to have the option to export…
8 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that the ability to export and schedule the NPS Report is now available in Reports version 1.18.285.0. This version is currently in the RMS 9+ RC environment and will be available in Live with the next Reports release.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Gift Vouchers - Sell & Manage in RMS
I've just been spekaing with RMS support and found that currently RMS cannot handle the sale of vouchers online (and no plans with future RMS 9+ rollouts at the moment).
We would like to be able to sell gift vouchers through our website for either a client nominated value, or a value set by us for sale ($50, $100 etc)
The purchaser can nominate the name of the person who they will be giving it to so that the voucher details & any monies held for the voucher value can be in the client account of the guest, and then…
111 votes
- Don't see your idea?