RMS User Suggestions
244 results found
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changing booking dates
need to be able to change booking dates ie: extend a booking by dragging it out. this feature was available and extremely handy. Now have to open the booking and change the number of nights which just creates extra clicks.
4 votesThank you for your suggestion on a way we can improve RMS.
The Booking Chart in RMS 9+ includes the ability to extend or shorten reservations by simply dragging in the appropriate direction if the user has permission to edit Arrive/Depart dates of reservations.
Additional options are available on the Booking Chart in relation to moving reservations as well as how they display.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Minimum Stays should not be able to overlap when booking online
When a guest books online for example 3 nights, if the minimum stay is set to 1 night the first night, then 7 nights thereafter, they are still able to book online for the 3 nights even though the following nights are 7 night minimum. I don't believe this should be allowed. Defeats the purpose of having minimum stays set for certain periods.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup both Minimum Length of Stay on Arrival as well as a Soft Close, otherwise referred to as a Minimum Stay Through Reservation.
For your scenario, we would recommend setting up a Soft Close to ensure that guests arriving earlier than the 7 night minimum but staying across it will need to book the minimum of 7 nights in order to stay for those dates.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Please add the Active Window Box in 9+
Please add the Active Window Box into 9+
In 9 the Active Window icon on the top right was very handy remind me of reservations that I had open.
46 votesThank you for your suggestion on a way we can improve RMS 9+.
It is always great to hear when a feature of an RMS product is valued by our customers and we understand the importance of being able to quickly toggle between screens during the working day.
For this reason, we have featured how to do this in RMS 9+ in our monthly newsletter and included the RMS 9+ version of ‘Active Windows’ in our Knowledge Base.
For more information on how to have multiple windows of RMS 9+ open at any one time, please see the below knowledge base article.
https://help.rmscloud.com/upgrading-to-rms-9plus$Active%20Windows
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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restricting RMS prompts
"Please allow us more options with regards to choosing whether we receive the following prompts:
""only vacant dirty and vacant inspect status will be set to clean. Are you sure you want to set the selected rooms to clean?""
""would you like to recalculate the rate?"" - generally this pops up if the dynamic rates have changed since the time of the booking... In this case, we never want to do so! Sometimes we need to recalculate so this message should only come up under those circumstances. Eg. not pop up if you are selecting a room or making minimal…
4 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to turn off common reservation update prompts such as Housekeeping and Rate Recalculation messages. These can be switched off per user in Booking Chart Options and Reservation Options.
The prompt to post for day of departure will only occur when Nightly Rate and choosing ‘Create Rate’ when all night’s rates are on the account already.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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A message or flag within RMS when there is an unactioned 'QUOTE' in the system
When a booking is made via an online provider and cannot be completed with RMS we current just get an email saying it is a quote.
Could we also have a flag of some sort with RMS that highlights that there is a booking that requires attention.7 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is a Quote widget on the Dashboard to highlight any quote reservations in the system as well as a Booking Chart view that includes displaying these Unallocated Quote Reservations.
Additional messaging enhancements are currently scheduled to provide further notifications and alerts for users in response to the valuable feedback provided.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Option to turn off the recalculate the tariff question that appears every time a reservation is edited.
There should be an option to turn off the question to recalculate the tariff every time a reservation is edited. It is very time consuming and annoying.
18 votesThank you for your suggestion on a way we can improve RMS.
In RMS 9+ it is now possible to turn off the Rate Recalculation messages on the Booking Chart and in the Reservation screen, by selecting the Options button and un-ticking the option ‘Show Confirmation Messages.’
When confirmation messages are not displayed, Rate Recalculation will be defaulted to ‘Yes’ and will not prompt the user each time.
Please see below Knowledge Base articles for more information on this feature.
Booking Chart Options: http://help.rmscloud.com/booking-chart-options
Reservation Screen Options:
http://help.rmscloud.com/reservation-screen-intro$OptionsRate Recalculation:
http://help.rmscloud.com/rate-recalculationsDefault Rate Recalculation:
http://help.rmscloud.com/accounting-options$Reservation -
We would like less 'clicks' to print receipts or statements
at the moment it is taking 4-5 clicks to finally print in 9+ - very frustrating!!
15 votesThank you for your suggestion on a way we can improve RMS 9+.
Currently available in RMS 9+ is the ability to enable Smart Printing. With the installation of a Print Client on one computer sharing a network with printers and defining which preferred printers and paper sizes for various print functions in RMS, these printing tasks can be reduced to 2 clicks.
For more information on setting up Smart Printing, see the below Knowledge Base article.
https://help.rmscloud.com/smart-printing
Kind Regards,
RMS Product Development
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Please move the "completed task boxes" from the top right corner
Is there anyway that the "completed task boxes" (green and blue boxes that pop up in the right hand corner to say "printed" or "saved" etc) could be moved to a different corner? The right hand corner is commonly where the "close window" or "exit" would be so we are having to wait for the "completed task boxes" to fade away before being able to close the current window and move on to the next task etc. This is slowing us down.
5 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available in RMS 9+ the confirmation message pop-ups now display in the lower right corner, removing the blockage users previously experienced from accessing screen buttons.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Manual override to take you back to where you were working instead of bottom of screen
When making rate changes and you do a manual override and save exit it takes you all the way to the bottom of the chart. It would be nice if it stayed in the same place you were working as it did in the desktop version of RMS.
6 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available on the Rate Manager Chart in RMS 9+ the user’s position will be retained after performing operations such as overriding values on the chart.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Connection with Helloworld - AOT, ATS Pacific etc.
We operate three properties all of which work with Helloworld and its subsidiaries - AOT, ATS Pacific, ETA, AOT NZ, Qantas Holidays, Viva Holidays, Sunlover, Territory Discoveries etc.
5 votesThank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available with our channel manager, setup accessed via RMS 9+ is the ability to connect to AOT and Qantas.
Thank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
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Need a Closed to departure option.
We have closed to arrival and departure on saturdays- Therefore friday and saturday nights must be taken together. I have set the closed to arrival restriction on RMS but there is no closed to departure option?
5 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup a Closed to Departure via the Control Panel on the Rate Manager Chart.
For more information on creating a Closed to Departure, please see the below Knowledge Base article.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Create Special Membership Sites for Online Booking
Many accommodation sites are now creating "Members Sites" where best rates are made available for their members as well as other benifits
Members can login to book online to access "members only" special rates can been seen
Members can login to see their existing bookings.
4 votesThank you for your suggestion on a way we can improve RMS.
Currently available for setup in RMS 9+ and used with the RMS IBE is the ability to setup multiple ‘Generic’ RMS IBE sites that are accessible via a separate link to the main booking pages.
These ‘Generic’ sites can have their own special member rates assigned and with the combination of being able to setup Rates as available to Members Only or with the use of a special Promo Code the membership sites can be created as needed.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Attaching screen shots to service requests
Ability to attached picture files such as screen shots of error messages to service requests
12 votes -
PHOTOS ON THE BOOK NOW BUTTON FOR TABLETS & MOBILE
In 2016 and the importance of great web design for mobile devices, it astounds me that no photos can be added for the RMS book now button. Photo's only appear on desktops. How are customers expected to know what they are booking. Photo's speak louder than words. I suggest we are loosing many bookings and therefore, money, to OTA's
7 votesThank you for your suggestion on a way we can improve RMS IBE.
Currently available on the RMS IBE, with setup in RMS 9+ is the ability to setup photos for the Property, Category and more.
The new designed RMS IBE includes these photos in the mobile and tablet views for more seamless integration with users property marketing and branding.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Identify group bookings in reservation screen
It would be great if a group booking could be easily identified in the reservation screen - perhaps as another colour
5 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+, Group Reservations will display with a Navigator Pane and a Group Master shown in green to distinguish from single reservations.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Mobile App Tablet/Phones
There needs to be a mobile app for phones and tablets that will function on any type of device. Even if it is just the booking chart where we can remotely book people in if we are away. Currently the rms9 is just unworkable on a tablet or phone. Just make it simple so we can take bookings while away from the business.
6 votesThank you for your suggestion on a way we can improve RMS.
Currently available with RMS 9+ is an easy to use view accessible on any smart device with a web browser. This includes smart phones and tables of varying sizes.
For more information on how to use RMS 9+ on a portable device, please see the below Knowledge Base article.
https://help.rmscloud.com/rms-9plus-on-the-go
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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6 votes
Thank you for your suggestion on a way we can improve RMS.
We are pleased to advise that currently available in RMS 9+ the Booking Chart data window will display the ETA of the reservation if one has been entered.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Allow more units to be displayed on booking chart in 9+
In version 9 at least 76 units can be viewed on booking chart however in v9+ it is only possible for us to see a maximum number of 32 units in 5 categories when we operate in full screen on Google Chrome. 9+ needs the be given the ability to display many more units like that of 9 and to do this we can think of at least 2 ways that this should be able to be done quite simply. One way is to add a number of extra “Row Height” options, as found in booking chart options, such as…
9 votes -
Group Name Change
When a Group's name is changed it must flow through to all the siblings as well. How can RMS say that siblings could be part of different groups in the same reservation? If a sibling is added to a group, they naturally are part of that group!! If the sibling is supposed to part of a different group, surely that means a totally different group name and a different booking? I think sometimes RMS just wants to make things difficult for the users.
9 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is a Group Name field associated to the reservation which functions separately to the existing Group Name field on the Guest Details.
When using the field on Reservation Details, like all other Reservation Details a prompt to update on sibling reservations will become available.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Projected balance needed, when the system works off Nightly Tariff
When the system works on nightly tariff, the nightly rates are added to the reservation each night.
Currently there is no way to see the full amount, and what the total amount payable is when printing invoices, statements, receipts etc.
A 'Projected Balance' is needed in these places, so if a customer pays in full on check-in, they can see the total value matches the amount they have paid.
4 votes
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