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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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169 results found

  1. Add hyperlink to SMS

    Really appreciate seeing all these helpful suggestions - great to know the community is actively sharing ways to improve RMS! I often watch tutorial and feature update videos, and using <a href="https://vidfrom.com/">Vidfrom.com</a> to convert them into YouTube MP3 files lets me listen while multitasking. Super handy when you’re trying to stay up to date!

    2 votes

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  2. To be able to comment on an invoice that has been raised in the RMS's A/R payment area

    This would enable us to include remarks for our Accounts team, enabling them to easily add direct payments in the appropriate RMS area.

    Many of our group reservations are paid for by invoice; for instance, they pay a deposit, which our accounts team enters into the A/R. The group then makes a change, so we have to cancel that invoice and issue a new one. This creates confusion because it doesn't reflect the amount they have previously paid.

    Another issue is that when they have paid in full and then modify the reservation, we have to cancel the invoices once…

    2 votes

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  3. Accounts Receivable

    In the AR section it would be great if the comment from the general section can be display in the AR section. This will help the finance team to get some quick basic information relating to that AR and if it is outstanding

    2 votes

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  4. ability to edit/override triggered correspondence

    The ability to edit/override triggered correspondence and/or to set up scheduled correspondence manually would be extremely useful and time saving.

    2 votes

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  5. Update the Requirements screen to show a Status column

    It would be very helpful to show the Status of a requirement (e.g. Finished, Outstanding etc) as a column on the Requirements screen (both the actual requirements screen and the requirements at the bottom of a reservation). Otherwise you have to click on each requirement to open it to check it's status.

    2 votes

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  6. Add hyperlink to SMS

    It would be great to be able to use hyperlinks in SMS messages to send customers to web pages with terms and conditions, pet policies, information for late arrivals, park maps, Chill Guy Clicker etc. 160 characters is often not enough to get the message across, and cutting and pasting tiny URLs seems so old-fashioned, both for us and the customer with a smart phone.

    2 votes

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  7. Enhancing User Interface Customization Options

    Hi RMS Team,

    I appreciate all the hard work you put into making RMS a robust and versatile platform. One feature I believe could significantly improve the user experience is expanded customization options for the user interface.

    Specifically, could you consider adding more flexibility in the way users can arrange and personalize their dashboards? For example, it would be incredibly helpful to allow users to create custom widgets or choose from a broader selection of pre-built widgets that align with their unique workflows. Additionally, the ability to adjust the layout of these widgets or to save and switch between different…

    2 votes

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  8. Traces

    Currently there is no visual differentiation in the reservation tab to for both traces and requirement. it will be great if an additional column can be added so the user know which one has been loaded

    2 votes

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  9. the function to auto-generate an invoice when the booking is made (and save it for portal access by a guest)

    It would be great to have the functionality to auto-generate an invoice when a booking is made.

    Basically that it generates, creates that invoice number and is then saved in the reservation (similar to building one now and choosing print, and when you want to view or save it).

    Then once the invoice is generate, guests can access it via their guest/client portal.

    This would streamline processes immensely and save guests needing to request an invoice, but not have it emailed.

    It also saves having to show a breakdown of the reservation details (accommodation & package) within a form letter,…

    2 votes

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  10. Visual status on to do chart

    Right now when we open the To Do Chart its very hard to visualize if a task has already been completed or if it is still pending.

    It would be great if the completed tasks would be crossed over or change color. Same thing for overdue tasks.

    2 votes

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  11. Portal link able to be sent to added guests on a reservation and to have their own account not reservation account

    We are a ride park which requires all adult guests to agree to and sign their own legal documents before arrival at the park. Also these additional guests would need their own account to pay for their own riding fees etc
    We cannot use the additional guest feature in RMS reservations because it sends the link to the main guests portal not the additional guests portal and does not allow for them to have their own account
    Is there a way you can make it so each additional guest can receive a link to their own guest portal and have…

    2 votes

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  12. Integrate RMS with Outlook Calendar

    integrate RMS with outlook calendar

    2 votes

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  13. I would like 2nd deposits due to show on the Overdue Deposit List for Master Reservations.

    Currently if the RMS reservation is listed as Master, the 2nd deposit is not showing, nor does the individual reservations show up on the Overdue Deposit Report. Could we either have a) Individual reservations on overdue deposit report or b) master reservation on overdue deposit report.

    2 votes

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  14. A Proper case utility

    Having a utility to proper case guest name and address details would be great to keep the database clean and consistent.

    2 votes

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  15. A smooth integration with QuickBooks Online

    A smoother and cleaner QuickBooks Online integration would be great. i.e. posting general ledger values via date range.

    2 votes

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  16. Improve Notification System for Task & Reservation Updates

    I would like to have a more advanced notification system within RMS that alerts users in real-time when there are updates to reservations, tasks, or guest information. This could include customizable notifications such as pop-ups, email alerts, or in-system messages depending on user roles.

    For example, when a reservation is modified, cancelled, or updated by another staff member, the relevant users should immediately receive a notification. Similarly, tasks assigned to team members should trigger reminders until they are completed.

    So that I can improve team communication, reduce errors caused by missed updates, and ensure smoother daily operations-especially in busy environments…

    1 vote

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    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
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  17. Booking Chart Yesterday Button

    Could we please have a 'Yesterday' button. I have used other software that has this feature and used it a lot.

    Every morning we aren't just dealing with todays check ins, we are still dealing with guests in house and those that are leaving.

    A yesterday button would be easier for guests that like to extend their stay and to see at a glance on the chart which sites and cabins are leaving.

    It would be so much easier to just hit a yesterday button rather than the calendar button and choose the correct date.

    Please and thank you.

    1 vote

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  18. Total outstanding box

    The Account column should include totals for Accom, Extras, Additional Requirements and a Grand Total.

    Currently it doesnt show additional Requirements or a grand total.

    Further, the cost of Additional Requirements doesnt get transferred to the confirmation email so guests see the incomplete total. ie if the guest books a suite for $200 and includes an extra bed $50 as an Add Requirement, the confirmation shows the cost as $200 not $250

    1 vote

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  19. Alert after Lost property Log

    If would be great if we could log items left by guests into the system for easy reporting. And also,
    knowing how to get rid of construction debris can significantly cut project downtime. Professional haulers streamline collection and disposal.
    https://happenventures.com/how-to-remove-construction-debris-the-right-way/

    1 vote

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  20. Fish It! Game

    fish it! has quickly become known as one of the most relaxing casual games available today. With simple controls, calm gameplay, and steady progression, the game offers a stress free experience that many players look for after a long day.

    Unlike competitive or high pressure games, Fish It! focuses on slow paced enjoyment and steady rewards, making it ideal for players who want to unwind.

    Simple Gameplay That Anyone Can Enjoy

    One of the biggest reasons Fish It! feels relaxing is its simple gameplay design. Players only need to focus on casting, catching fish, and upgrading equipment.

    There are no…

    1 vote

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