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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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136 results found

  1. the function to auto-generate an invoice when the booking is made (and save it for portal access by a guest)

    It would be great to have the functionality to auto-generate an invoice when a booking is made.

    Basically that it generates, creates that invoice number and is then saved in the reservation (similar to building one now and choosing print, and when you want to view or save it).

    Then once the invoice is generate, guests can access it via their guest/client portal.

    This would streamline processes immensely and save guests needing to request an invoice, but not have it emailed.

    It also saves having to show a breakdown of the reservation details (accommodation & package) within a form letter,…

    2 votes

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  2. Visual status on to do chart

    Right now when we open the To Do Chart its very hard to visualize if a task has already been completed or if it is still pending.

    It would be great if the completed tasks would be crossed over or change color. Same thing for overdue tasks.

    2 votes

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  3. Portal link able to be sent to added guests on a reservation and to have their own account not reservation account

    We are a ride park which requires all adult guests to agree to and sign their own legal documents before arrival at the park. Also these additional guests would need their own account to pay for their own riding fees etc
    We cannot use the additional guest feature in RMS reservations because it sends the link to the main guests portal not the additional guests portal and does not allow for them to have their own account
    Is there a way you can make it so each additional guest can receive a link to their own guest portal and have…

    2 votes

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  4. Integrate RMS with Outlook Calendar

    integrate RMS with outlook calendar

    2 votes

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  5. I would like the international dialling code to be able to be set as mandatory.

    Currently, there is no way to set the international dialling code to mandatory. If this is going to be a required field for SMS moving forward, it should be a mandatory field OR the ability to set it as mandatory for those who utilise the SMS modules.

    2 votes

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  6. I would like 2nd deposits due to show on the Overdue Deposit List for Master Reservations.

    Currently if the RMS reservation is listed as Master, the 2nd deposit is not showing, nor does the individual reservations show up on the Overdue Deposit Report. Could we either have a) Individual reservations on overdue deposit report or b) master reservation on overdue deposit report.

    2 votes

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  7. A Proper case utility

    Having a utility to proper case guest name and address details would be great to keep the database clean and consistent.

    2 votes

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  8. A smooth integration with QuickBooks Online

    A smoother and cleaner QuickBooks Online integration would be great. i.e. posting general ledger values via date range.

    2 votes

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  9. BillRoomType automatically defaults to RoomType on reservation creation.

    It would be handy to have a setting allowing the BillRoomType reservation field to automatically default to the Room Type reservation field when a booking is first created/generated.

    Our property has many identical apartments that for online inventory purposes have to be listed separately as One-Bedroom or Two-Bedroom Apartments. We can adjust these manually for availability by setting BillRoomType to the desired configuration (for rate correction) and setting requirements for housekeeping (ie. Lock/Unlock 2nd Bedroom).

    Currently when we issue confirmation (form) letters, we reference the Room Type field for rate adjustment and have to remember to manually adjust this on…

    1 vote

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  10. I would like Merge Field for the number of occupants on a reservation

    Currently there are merge fields number of adults, children or infants, but not a merge field simple for the total number of guests in a room/area reservation. Please add this Merge Field.

    1 vote

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  11. Option for Direct Deposit to be weekly, fortnightly as well as monthly

    Currently, the direct deposit system only allows for monthly payments. It would be very helpful if weekly and fortnightly payment options could also be made available, as this would provide greater flexibility and better align with how many people budget their income.

    1 vote

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  12. Add checkbox to exclude additions during a specified date range

    We have "dog" listed as an additional as we have a 2 dog maximum. We have also introduced a dog exclusion period and would like to remove "dog" from showing up on the IBE during specified periods.

    1 vote

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  13. Include No Show on Booking Chart

    Hi, it would be great to see any "no shows" on the booking chart screen rather than empty fields.

    1 vote

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  14. Incremental Auths & Automatic Pre-Auth Release

    It would useful if when a guest exceeds the pre-auth amount RMS will do an incremental auth and then complete it, rather than have to complete the full amount and then take a new payment for the additional amount.

    It would also be useful if X days after departure any uncompleted pre-auths are automatically released.

    1 vote

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  15. "re-create rate" should be functional after first instance

    Currently, if you re-create the rate, any subsequent re-create rate input will not work because rates are "locked" and in red. Need to be able to re-create the rate at any time to system defaults.

    1 vote

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  16. Add Scheduled Automated SMS/Email Reminders for Bookings

    It would be extremely helpful if RMS allowed us to schedule automatic SMS or email reminders to guests at set intervals before arrival or after departure. For example, sending a “Your booking is in 3 days” message with check-in details, or a “Thank you for staying” message with a feedback survey.
    Currently, we have to manually send these reminders, which is time-consuming and prone to errors. Automated reminders would improve efficiency, ensure consistent communication, and provide guests with a better overall experience.
    Thanks for reading!

    1 vote

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  17. Sundry Posting - Default to Quantity

    When you are posting a sundry item it defaults to the price box instead of the quantity box. The price is set and very seldom do you have to change it but the quantity is changed often. People will buy 2 or more of something and currently you need to select quantity to change it from the default of 1. Could this be updated to default on quantity for more efficient charging?

    1 vote

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  18. How Are You Handling Multi-Property Reporting in RMS Cloud?

    Hi everyone,

    We’ve been using RMS Cloud for a few months now to manage multiple properties, and overall it's been a good experience. However, we’re starting to run into some limitations when it comes to consolidated reporting across multiple properties.

    Specifically, I’m looking for insights or suggestions on:

    How you generate reports that give you a snapshot across all properties (occupancy, revenue, performance, etc.)

    Whether you’re using any third-party integrations or exporting data to tools like Power BI or Excel for deeper analysis

    Any tips on configuring custom reports within RMS itself to simplify this process

    And if RMS plans…

    1 vote

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  19. Need group res creation possible even if "last minute rate" setting active

    Need last minute rate setting active to prevent bookings from under current guests who rebook for following year. New update to RMS prevents ability to use the "+" button in an existing res to create a group res for next-year reservations with "last minute rate" setting active. Need in-house ability to make these group reservations. Current workaround is via the booking chart or adding existing res, but this is a pain.

    1 vote

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  20. Guest Search results should bring up reservation number/history on results page

    When you look up someone under guest search it doesn't show their current reservation so you have to click on their info and then to history to get to it. Unnecessary. Also, should allow more customization for the fields that pop up on the search results.

    1 vote

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