RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. I would like to be able to send the email blast to both primary and secondary guest.

    You should allow blasts to ALL guests, not just primary. If you wanted to send it to the primary only, you could easily click that button on the In/Out Movements. Otherwise, I have to email each guest individually, which defeats the whole purpose. I have a few couples staying with us that INSIST that they receive separate emails. Please allow email blasts from In/Out Movement to be sent to each guest entered into the system.

    1 vote

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to create the Report Writer Template for sending an eDM campaign that includes secondary guests.

    To do this, ensure to select the checkbox in the ‘Options’ section when creating the template.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  2. Tab & key click functionality

    When entering a reservation, I "tab" from one field to the next. Some fields are drop down menus. Can you make those drop down menus key stroke enabled? For example; in "Rig Type" there's a list of options. At this time, I have to mouse to the drop down arrow, mouse to my selection and click. Ideally, they system would allow me to tab into that field and then click on the "f" key to automatically get me to "fifth wheel", then I can tab to "rig length" and click on the "3" key to select "30ft". This is common…

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ when using the Tab key to navigate through Reservation Screen fields, any drop down list style fields can enter a letter or series of letters then use the ‘Enter’ key to open the list and filter down to the text entered.

    In your scenario you could Tab to the ‘Rig Type’ field, type ‘F’ or ‘Fif’ or ‘Fifth’ etc and press the ‘Enter’ key to have the list opened with ‘Fifth Wheel’ then press ‘Enter’ a second time to confirm the selection into the field.

    We endeavour to continually improve key screens in RMS such as the Reservation Screen with the users in mind so if at any time there is ever a field that doesn’t behave the way described above please do let us know.

    We appreciate your valuable feedback and…

  3. More Options Needed - Links to drill down on the dollar $ amounts to see for the back reporting options for our RV/Campground Resort

    More Report Options Needed - Links to drill down on the dollar $ amounts to see for reporting on each line item, making the report fully functional in viewing what makes the amount total what it does for that time period.

    This would be helpful for all reports. If you want the system to be fully functioning towards financial reporting this would be a huge plus to add.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS 9+ is a variety of Financial and Operational Reports. Financial Reports include Cash Transactions and Charge Reports plus much, much more.

    Should there be any specific report or additional information desired for a particular report, please feel free to lodge the suggestion for that specific item so users can vote and review.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. RV Resort/Campground in need of In/Out Screen to be set and stay on fields we need.

    In/Out Movements Screen to be able to sort the columns per user or by property to set the screen layout as needed. There is to many options that you have to scroll across to find and the ones we need can be set and left the main ones. But every time you change the screen to another area it goes back to a main reset.

    Very important information to see on a daily basis.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in all versions of RMS 9+ is the ability to customise column display order on the In/Out screen per user.

    Once columns have been re-ordered to the user’s preferences, select the ‘x’ button to exit the screen and save these preferences.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. 1 vote

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup a 100% Deposit, otherwise referred to as full payment.

    Setting this up for use with RMS IBE makes the guest pay in full for their booking at the time of booking.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Add Dynamic Pricing Grouping to Site/Site Type screen (beside 'Grouping')

    Add Dynamic Pricing Grouping to Site/Site Type screen (beside 'Grouping').

    On the by resort page of the site/site type screen a column listing what dynamic pricing grouping the site type was applied to would be very convenient.

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available on Category setup in RMS 9+ is the ability to set both a Grouping and a Dynamic Pricing Grouping.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Add options to filter room types for ARR DEP SO forecast

    As we are a strata hotel I need an option to filter out room types to remove permanent resident and live on staff. Currently not having that filter I can not get a true number. Without having that option I have to pull many reports for arrivals, departures and inhouse guests.

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ on the Arr Dep SO Forecast Report is the ability to filter by Area Stats On or Off.

    It is recommended for multiple areas in RMS to turn Area Stats Off for any Staff or Permanent accommodations you do not wish to include in statistics.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. I would like you to look Spliting group bookings

    I had a group booking & needed to pull 2 rooms out under another name to send to be paid by a 2nd party. Can we have this capability added.
    another Booking was made then had to be split into 2 teams for invoicing & payment

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to split a reservation out from a Group Reservation.

    To do this, open the Group Reservation and go to the Area tab, select the required reservation and choose the button ‘Remove from Group’.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Would there be a chance of having the rack/BAR rate come up on the availability chart?

    Would there be a chance of having the rack/BAR rate come up on the availability chart?

    1 vote

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    0 comments  ·  Interfaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the option to display the BAR/Rack Rate Type on the Availability Chart.

    To enable this option, go to the Availability Chart, select ‘Options’ and select the checkbox ‘Show Rate’ then Save/Exit to confirm the changes.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. A stack of reports which are specific to change of ownership of a property

    A stack of reports that relate to change of ownership that are grouped together in RMS. Or otherwise a knowledge base article that shows what the most useful reports are with a brief description why.

    1 vote

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    Currently Available  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would like to be able to set cancellation policies to specific reservations or clients to help better manage special event and high demand

    I would like to be able to set cancellation policies on specific reservations or with specific clients to assist in managing particular periods of high demand - we can't always manage this with the cancellation on the tariff type and currently use outlook reminders to manage checking on some reservations. It's great being able to set cancellation policies for specific tariffs - but I'd like a few more options.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to apply a Cancellation Policy directly to a specific reservation that will override any set on the selected Rate Type.

    For further advancements to this feature, you may wish to subscribe to and vote on the below suggestion for including automated Cancellation Fees with a Cancellation Policy.

    https://rms9.uservoice.com/forums/275090-rms-user-suggestion-box/suggestions/11308890-cancellation-policy-with-cancellation-fees

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Create the option to have a housekeeping task not occur within a particular time frame

    Create the option to have a housekeeping task not occur within a particular time frame. For example, if the task falls within 48 hrs of departure the task will not generate in report.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Housekeeping Tasks with an ‘On Average Of’ Frequency. Using this feature will enable the task in your scenario to be set in such a way that it evens out across the length of stay as many times as neccessary and can be set in a way that would also not go so close to the departure date.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. RV Resort/Campground in need of repeating charges to have a yearly option. Not just daily, weekly, monthly

    We are in need of repeating charges to have a yearly option. Not just daily, weekly and monthly. This would be an absolute miracle for us to have for our long term residents and long term rentals. We have to have this option to show up on our reporting needs. Our facility is mainly long term and not to be able to have a yearly option is just not a good thing. We would love to have a work around if this can't be an option.

    Thank you to all...

    1 vote

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    0 comments  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Repeat Charges that apply every 12th or 24th Month, the equivalent of every 1 or 2 years.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. I would like to view the Title Given Surname and Balance in the viewing window on the Chart

    would like to view the Title Given Surname and Balance in the viewing window on the Chart

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we canb improve RMS.

    Currently available in RMS 9+ the Booking Chart Data Window will display the Primary Guest’s Title, Given & Surname and the Balance Owing along with other pertinent reservation details.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  15. email body view

    View email body.

    When sending out correspondance - occasionally we need to edit an email to add the charge for a rollaway bed, cot etc which we can do however. We want to be able to view our correspondance. At the moment you can only view the attachment but you can't edit the attachment so in this case it wouldn't help to swap them around.

    1 vote

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    1 comment  ·  Property Management System  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ when sending PDF Form Letters is the ability to preview and edit both the PDF attachment and the email body.

    After selecting the Form Letter and choosing ‘Open’, two tabs will appear in the editor. One will show the PDF attachment and the other is the Email Body from setup.

    Both of these can be customised prior to emailing if required.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  16. Additional EDM Filer

    This is a request for another EDM Filter in RMS please. When booking holiday guests in RMS because we have a business relationship with these guests, they are automatically opted in to marketing under the soft opt in. They then contact us if they would like to opt out of all marketing, or just marketing by email, post or telephone. We would also like to marketing holiday home ownership to our holiday guests and therefore because this is a different to holidays, under the new regulations we have to get their specific consent to marketing holiday home sales to our…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to custom label and use 3 additional EDM Filters for managing marketing preferences.

    To change the labels go to Setup > Property Options > Labels.

    To display these on Guest Details, go to Setup > Users > Field Maintenance.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  17. Creating recurring bookings

    It would be nice to be able to create recurring bookings. For example we have a guest who stays every 4 weeks on a thursday so we add these in manually. it would be nice if we could set these to auto propagate in the same way that recurring appointments work in outlook.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Repeat Reservations. These can be created on the reservation screen from an existing reservation or from scratch by going to Reservations > Repeat Reservation in the side menu.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  18. Tariff_less_deposit command

    When sending out Tentative bookings and Confirmations there is no command to have the Tariff take off the amount from the discount, only to show how much off they are getting then have the guests work it out

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    RMS 9+ includes the following merge fields for Form Letters that should provide the value you are looking to provide your guests.

    Rate_Less_Deposit1
    Rate_Less_Deposit1And2
    Rate_Less_Deposit2
    RateLessDepositPaid

    Additionally you may find the following useful in relation to Discounts.

    RateDiscount
    RateSecondDiscount
    RateQuoted
    RateBreakdown.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  19. Wholesaler Merge Field In Form Letter

    When creating a Form Letter for a travel agent or wholesaler there does not appear to be a Wholesaler merge field to select, yet there is a Travel Agent merge field.
    Considering the fact you can select Travel Agent or Wholesaler when setting up either in the Travel Agent module, it would make sense to be able to select the Wholesaler merge field when creating a form letter.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to insert a merge field for either Travel Agent or Wholesaler. Both can be found under the Reservation Merge Table.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  20. Sliding rates

    We own a resort. It would be beneficial to have a setting that adjusts pricing from our base based on how days. For instance, lets say our base rate is $200. But if it is 45 days or less I would want to have my base rate have a 15% discount to try to fill those days. Then lets say when it gets to 21 days or less I would want to have an additional 15% discount. Again, the goal is to not have empty rooms. I need a way to make it easy to adjust the rates on a…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Advance Purchase & Last Minute Derived Rates.

    In your scenario I would recommend setting up at least one Advanced Purchase Rate and including Dynamic Pricing by Occupancy to have those automatic fluctuations in rate to maximise occupancy.

    Setting the Dynamic Pricing by Occupancy on the Base Rate to give that first discount to guests when occupancy is under a certain percentage and then adding the Advance Purchase Derived Rates to further decrease the rate for early bookers.

    Should you require any assistance with setting up Dynamic Pricing on the Base Rate or Advance Purchase Derived Rates please see the below knowledge base articles or contact our Customer Support team for further assistance.

    https://help.rmscloud.com/derived-rates$Advance%20Purchase%20Rate
    https://help.rmscloud.com/dynamic-pricing

    We appreciate your valuable feedback and look forward to introducing exciting new features…

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