RMS User Suggestion Box

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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  1. Highlight or add colour to the day we are currently on.

    We find it difficult to see which day we are on. We would like there to be a function where the date is highlighted. This way no mistakes are made.

    5 votes

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    Currently Available  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Highlight the site when on the date on booking chart

    Can the GRID show that the date your on is the correct site by highlighting the SITE?? (It highlights the SITE when you click the site? but not when you click the date??) I sent a Jing video to hopefully clearify this better? Thank You....http://screencast.com/t/3fyBmBkqg

    5 votes

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    Currently Available  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Being able to combine multiple reports in a custom user Report

    Having to only build, save to pdf and email 1 report instead of 6 at the end of the day would be a huge time saver.
    This could be saved with a custom name under a row in reports titled 'user'

    Another suggestion i have seen is to be able to email reports straight from the Report section.

    these 2 things combined would significantly improve the workflow of reporting.

    5 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    RMS 9+ currently provides the ability to setup Scheduled Reports which can be emailed to an individual user or group of users as required. By setting up your daily reports on a schedule you can save yourself the manual task of building each individual report and emailing where they need to go.

    For more information on Scheduled Reports see https://help.rmscloud.com/scheduled-reports

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  4. Mobile check in

    With mobile devices being the most carried item by both business and leisure guests we need to be able to let guests 'check in' (groups excluded) before arriving. Most other big software providers already have this. By checking in before arrival - it almost creates an 'express' check in at the front desk where the guest has already pre-filled the registration card, provided cc details and accepted the T&C...all that's left is to collect the key.

    5 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    The RMS Guest Portal available with RMS 9+ can be setup to allow guests to manage their own reservations, including self check-in and check-out as well as payments if using a Payment Gateway with RMS.

    For more information see https://help.rmscloud.com/guest-portal

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  5. More characters for SMS's

    At present SMS correspondence is restricted to 160 characters, per SMS, we struggle to fit lock box and property info into a 160 characters message.
    if you exceed 160 characters the message is sent via multiple messages, which can be confusing for the guest.

    4 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The 160 characters per charged SMS is a GSM standard used by all service providers and not a limitation implemented by RMS.

    RMS 9+ has the ability to create SMS templates that will extend beyond the single message of 160 characters with a counter in the bottom right for users to keep track of their character count.

    The delivery of multi-part SMS is determined by the service provider and mobile device and may result in several messages when going over 160 characters.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Group Rooming List

    We need a simple group rooming list that we can hand to out to our guests. It should not have any rates on it as these may be confidential.
    It just needs the name of the group on the top.
    Underneath we just need GIVEN NAME, LAST NAME and in a separate column ROOM NUMBER. It should sort in LAST NAME. This is nelpful for the tour leader and the members of the group to find each other.

    4 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ on the Area tab is an option to generate an Area List. This works as a Group Room List and can be built to exclude displaying Rate information, be grouped by Category or sorted by Surname or Area with additional options to include bed configuration or Hide the Area.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. changing booking dates

    need to be able to change booking dates ie: extend a booking by dragging it out. this feature was available and extremely handy. Now have to open the booking and change the number of nights which just creates extra clicks.

    4 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    The Booking Chart in RMS 9+ includes the ability to extend or shorten reservations by simply dragging in the appropriate direction if the user has permission to edit Arrive/Depart dates of reservations.

    Additional options are available on the Booking Chart in relation to moving reservations as well as how they display.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Create Special Membership Sites for Online Booking

    Many accommodation sites are now creating "Members Sites" where best rates are made available for their members as well as other benifits

    Members can login to book online to access "members only" special rates can been seen

    Members can login to see their existing bookings.

    4 votes

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    0 comments  ·  RMS Internet Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available for setup in RMS 9+ and used with the RMS IBE is the ability to setup multiple ‘Generic’ RMS IBE sites that are accessible via a separate link to the main booking pages.

    These ‘Generic’ sites can have their own special member rates assigned and with the combination of being able to setup Rates as available to Members Only or with the use of a special Promo Code the membership sites can be created as needed.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  9. Projected balance needed, when the system works off Nightly Tariff

    When the system works on nightly tariff, the nightly rates are added to the reservation each night.

    Currently there is no way to see the full amount, and what the total amount payable is when printing invoices, statements, receipts etc.

    A 'Projected Balance' is needed in these places, so if a customer pays in full on check-in, they can see the total value matches the amount they have paid.

    4 votes

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    Currently Available  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tariff / Availability Chart - Ability to view total property occupancy as a figure and percentage

    It would be very handy to see the sum of all room types displayed as a figure and percentage for each day at the top or bottom of this chart. This would help highlight busy and quite periods for the entire property and not just room types.

    The option to highlight 100% occupancy for both room types and days would be great.

    Thanks

    4 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ both on the Rate Manager & Availability Chart are occupancy views that will display occupancy for either the Property or Category depending on the option selected in Setup > Property Options > Property Information.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Enhance the RMS emails sent for Booking.com bookings. They need more information

    Currently these emails provide no information on the change that has taken place.

    The emails need to clearly state the original booking details, the modifications that have been made, and a credit card number if the credit card has been updated in Booking.com.

    If the guest has updated their credit card details, this new card needs to integrate into RMS.

    Also, the subject line is the same for all "Booking.com Modification". This means the emails become grouped as one email in our email accounts. The Booking ID should be in the subject line to make the emails unique.

    4 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available from RMS are Booking.com modification emails that includes the original Guest Name, Arrive & Depart Dates as well as the individual fields that have been modified and what they were changed to.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. To be able to email a rooming list directly from RMS

    It would so much easier and less time consuming if we were able to email a group rooming list directly from RMS instead of having to build a rooming list, export it, then open an email program, and send an email by attaching the file. It is all well and good that this is able to be done in RMS9+ but we aren't using RMS9+.

    4 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to email the Area List from the Group Reservation by selecting ‘Email’ on the build screen.

    On a Group Reservation, navigate to the Area tab, select the ‘Area List’ button and choose the options required. From this build screen, select ‘Email’ to send instead of printing.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  13. Cot and Crib inventory tracking

    A way to track items (cots and cribs) to ensure that we do not oversell them on any given night. We have a limited number of each.

    4 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available in RMS 9+ is the ability to setup Add Ons, similar to Requirements but with Inventory Management. These Add Ons can be added to a reservation for required dates, include charging options and a chart for monitoring overall availability.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  14. If a discount is entered on the group master, this needs to be reflected to all attached siblings

    If a discount is entered on the group master, this needs to be reflected to all attached siblings, it is so time consuming to enter a discount into 80 attached rooms.

    4 votes

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    Currently Available  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Be able to print a registration card for all guests, not just the primary guest.

    This is a MUST at this property. In RMS 8, it would print a registration card for each guest, not just the primary guest. We ask all guests to sign in over the weekend, so having to manually print each registration card is very time consuming.

    Thank you.

    4 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    The Bulk Registration Card Utility in RMS 9+ provides the option to print a Registration Card for each occupant on a reservation or only the primary guest.

    For more information on the Bulk Registration Card Utility see https://help.rmscloud.com/bulk-registration-card

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  16. Limit remote access to RMS to be enabled to certain users and not others.

    Currently all users can access RMS remotely provided that they an active user name and password. This function should be limited to managers rather than all staff.

    4 votes

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    Currently Available  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Triggered Correspondence Idea for specific Travel Agents

    Quick question. I had an idea over triggered correspondence. Our office has a focus this year of converted more phone enquires and promoting our Quest website whilst decreasing the cost of mitigation with third party websites, such as Wotif or booking.com.

    Within triggered correspondence we had the idea of setting up a generic email that could go to reservations that have been made through specific travel agents such as booking.com?

    Is there any way that this function could be added into the triggered correspondence field? Using the Travel Agent field in the reservation or the Market or submarket fields with…

    4 votes

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    Currently Available  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Highlight Fri-Sat on booking chart for Caravan/RV parks

    The booking chart highlights Sat-Sun in light blue by default. It would be helpful to RV parks (and others) if Friday and Saturday were highlighted instead.

    4 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    The Booking Chart in RMS 9+ currently shades a different colour for the first day of the month and every Saturday & Sunday.

    For more information on the Booking Chart in RMS 9+ see https://help.rmscloud.com/booking-chart

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  19. 'Hot deal' or "flames" to highlight sale periods on RMS online booking page.

    Just like 'Wotif'' and other sites can we have our booking page online tariff results highlighted when we reduce our tariff for a short period of time as in a sale. So prospective guests can see they are getting a bargain.

    4 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS 9+.

    The ability to setup a ‘Sale’ which will display on RMS IBE is available in RMS 9+ on the Rate Manager Chart.

    For instructions on setting up a Sale, please see our Knowledge Base article.

    https://help.rmscloud.com/apply-a-sale

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Regards,

    RMS Product Development

  20. Cancelation email-listing property name

    A cancelation comes through. The email notification has no property name on it, only booking reference number and source of booking. We have to go into reservation (we are not always in office so accessing on iPhone is very limited anyway) to find property then cancel other sites they do not connect to RMS.

    3 votes

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    0 comments  ·  Channel Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion on a way we can improve RMS.

    Currently available from the RMS Channel Manager, cancellation emails will include the Property Name in the subject line of the email for easier identification.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

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