RMS User Suggestions
124 results found
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I would like the international dialling code to be able to be set as mandatory.
Currently, there is no way to set the international dialling code to mandatory. If this is going to be a required field for SMS moving forward, it should be a mandatory field OR the ability to set it as mandatory for those who utilise the SMS modules.
2 votes -
I would like 2nd deposits due to show on the Overdue Deposit List for Master Reservations.
Currently if the RMS reservation is listed as Master, the 2nd deposit is not showing, nor does the individual reservations show up on the Overdue Deposit Report. Could we either have a) Individual reservations on overdue deposit report or b) master reservation on overdue deposit report.
2 votes -
A Proper case utility
Having a utility to proper case guest name and address details would be great to keep the database clean and consistent.
2 votes -
A smooth integration with QuickBooks Online
A smoother and cleaner QuickBooks Online integration would be great. i.e. posting general ledger values via date range.
2 votes -
Guest Search results should bring up reservation number/history on results page
When you look up someone under guest search it doesn't show their current reservation so you have to click on their info and then to history to get to it. Unnecessary. Also, should allow more customization for the fields that pop up on the search results.
1 vote -
Enhanced Multi-Property Dashboard with Cross-Property Reporting
As a user managing multiple properties within RMS Cloud, it would be incredibly helpful to have an enhanced multi-property dashboard that offers centralized access to cross-property reporting, real-time performance metrics, and combined occupancy data.
Currently, navigating between properties and manually pulling individual reports can be time-consuming. Having a unified view would improve operational efficiency and provide better insight for corporate-level management.
1 vote -
Include a tokenization option on the receipt screen.
On the receipt screen, provide the option to tokenize the credit card when it is used for the first time. It would save one or two steps, particularly when dealing with inexperienced operators or when you're pressed for time to accept the payment. Tokenization would eliminate the need for a unique action.
Sincerely,
1 vote -
The Owner Bank Details field should be cleared of special characters.
In the Owners Bank Account field, disable the usage of special characters. Recently, we encountered an ABA file that kept failing to upload to the bank. We were simply receiving the error that a line included too many characters. We discovered one errant apostrophe after spending hours and hours removing the letters in this area. This character is not acceptable to the bank.
Thanks,
1 vote -
Remove Deposit field on account column
We would like to be able to remove the deposit and dep req by field from the account column as per phone conversation with your team it has nothing to do if they booking has been paid already or not. Apparently it will always show that amount even if paid which can be confustion for our reception team. It would be great in general to be able to adjust the account column to our needs.
1 vote -
Not allowing bookings to leave short undesirable vacancies
I recently booked event tickets on Ticketmaster and it wouldn't allow me to leave a single vacant seat.
I thought this would be valuable for accommodation so that at a time where a 1 night stay is not desired a booking won't be allowed to be made if it leaves a 1 night gap between it and the departure of the previous booking.
In a way it would be a dynamic software controlled closure to arrival/closure to departure which adapts depending upon the known minimum length of stay and the pre-existing bookings.1 vote -
categorise special events with a set colour
Would be good to be able to have a category for special events to chose, which would then associate a specific colour for it so it's easily identified at the top of a chart.
For example, school holidays are a grey colour; long weekends are a light purple.
Being able to categorise and have that set against a special event grouping would make it a more efficient use of that function for easy visibility for all users.
1 vote -
Automated annual expenses to owners
Would be great to have automated annual expense drop onto owner statements.
We already use the monthly frequency, and other options under EOM expenses, but it would be useful to have yearly as an option, as we manually do annual charges through the bulk charges function.
1 vote -
Housekeeping - departure block based on time
We currently have a departure block under Housekeeping for some properties that have longer cleaner, and it's not possible for a same day arrival.
It is an option to add another type departure block that would apply for all properties (whether owner or guest booking) when the departure time is after 12pm, it automatically puts in a departure block so that someone cannot arrive that same day, as it won't be serviced?
For example, an owner booking to 4pm, means a guest cannot arrive that day, and we are manually placing a cleaner block.
1 vote -
To skip the shopping cart and proceed directly to checkout, add an IBE Query String.
The IBE shopping cart is helpful for reserving multiple rooms, but it is not very user-friendly for booking only one hotel, which accounts for the great majority of online reservations.
We frequently receive calls from guests who are unable to conclude their reservation because they are unable to figure it out. Other instances include IBE pencil reservations depleting inventory as guests simply keep adding rooms to the cart while believing it isn't working.
It would be fantastic if we could utilize a URL query string to get around the shopping cart, as an alternative to going back to the more…
1 vote -
To be able to comment on an invoice that has been raised in the RMS's A/R payment area
This would enable us to include remarks for our Accounts team, enabling them to easily add direct payments in the appropriate RMS area.
Many of our group reservations are paid for by invoice; for instance, they pay a deposit, which our accounts team enters into the A/R. The group then makes a change, so we have to cancel that invoice and issue a new one. This creates confusion because it doesn't reflect the amount they have previously paid.
Another issue is that when they have paid in full and then modify the reservation, we have to cancel the invoices once…
1 vote -
Traces functionality
Functionality to apply Traces against Rate Type - so when a rate is selected traces are automatically applied to the reservation.
Functionality so that within the Reservation the requirements/traces listed have a column to show what has been COMPLETED - so at a quick glance can see what is outstanding when looking at a reservation. Once marked completion no visual change to the list.
1 vote -
Feature Request For Integrating Social vVideo Platform
I would love to suggest the integration of a fun and creative short video platform similar to existing social entertainment apps. This would add a new dimension of engagement for users and open up opportunities for businesses and creators alike.
Many users are interested in apps that provide a mix of trends, humor, and user-generated content. One great example is the fikfap download https://fapapk.net/ option which offers quick access to short, viral-style videos in a community-driven environment.
It would be exciting to see RMS Cloud explore or partner with similar social entertainment tools to enhance user experience and bring more…
1 vote -
Group Confirmation or Correspondence
Hello! I hope you can also improve your correspondence wherein we are able to pull out or create a group confirmation for all the rooms, details, and sundries inside the group.
E.g. there are 5 rooms with different dates, # of pax and different sundries posted per room, I wish we can populate all these details in 1 confirmation if we pull out the correspondence from the master.
Thanks
1 vote -
Improving RMS Flexibility: Beyond Simple Maximum Occupancy
The existing RMS system has limited flexibility in terms of determining maximum occupancy. For a room type with a maximum capacity of four people, we must accommodate particular combinations such as two adults and two children or three adults. However, we cannot currently restrict combinations such as 3 adults + 1 child or 4 adults (although 4 adults Monkey Mart can be managed via rate tables). The inability to prevent bookings of three adults and one child is a major issue that could lead to overbookings through online channels, and according to RMS support, there is no current remedy. We…
1 vote -
Streamlining Multi-Property Management in the RMS Cloud: Seeking Best Practices
Hello, everyone.
I'm searching for best practices and tips for effectively managing many properties in RMS Cloud. Currently, keeping everything organized, particularly with reservations and reporting, is difficult.
Any suggestions for streamlining these processes would be much appreciated. I'm also looking for any guidelines, courses, or Geometry Dash advanced RMS Cloud capabilities created specifically for multi-property administration.
Thank you for your help!
1 vote
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