RMS User Suggestions
479 results found
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Improve Notifications & Task Automation
Suggest adding customizable notifications (email/SMS/in-app) based on department and booking status, along with the ability to automatically trigger recurring tasks (e.g., housekeeping reminders, maintenance, guest follow-ups). This feature would reduce manual work, prevent missed actions, and boost daily operational efficiency.
1 vote -
Request for Review and Improvement of RMS Adria Scan Document Scanning Process
Hi Support,
We would like to check if the document scanning process in RMS can be simplified.
Currently, we are using the Adria Scan module to scan guests’ ID cards, passports, or driving licences into RMS. In most cases, a single reservation includes multiple guests. Before scanning, we are required to manually create the corresponding number of guest profiles, click Save, and wait for the system to update before scanning can begin.
After that, we need to enter each guest profile individually to scan the document, click Save, wait for RMS to update the data, exit the guest page, and…1 vote -
Improve Reporting & Dashboard Customization for Daily Operations
Hello RMS team,
First of all, thank you for continuously improving RMS Cloud. We’ve been using RMS for daily property operations and truly appreciate its flexibility and wide range of features.
One area I’d like to suggest for improvement is reporting and dashboard customization. While the existing reports are useful, it would be great to have:
More customizable dashboard widgets (KPIs, occupancy, revenue, housekeeping status, etc.)
The ability to save and share custom report templates across staff roles
Faster access to frequently used reports without navigating multiple menus
Optional visual summaries (charts/graphs) for quick decision-making
These enhancements would help managers…
1 vote -
Guest to select preferred language of correspondance
We need an optional field on IBE to allow guest to choose preferred language of correspondance. This "correspondance language" field should then become available to triggers SMS or Email correspondance based on the language selected by the guest. This will remove the use of having long bilingual or trilingual form letters and SMS. The property will be able to automatically send a French confirmation letter to a guest who choose this language in the booking process for example. This feature is very common.
1 vote -
MLOS restriction on orphan dates that is automatically released
When occupancy on nearby days encapsulates the availabilities to a shorter duration than the MLOS, there is an option to allow (or not) RMS to automatically release MLOS constraints. For instance, if July 22nd falls under a two-night MLOS, I want RMS to instantly lift this restriction if any other reservations are made for July 23rd and 21st. Managers can turn on the auto-release feature if they don't want to miss reservations for that reason.
1 vote -
Add channel connection to Glamping Hub
Add Glamping Hub as OTA connection
1 vote -
Auto-release MLOS restriction on orphan dates
An option to allow ( or not ) RMS to release automatically MLOS restrictions when occupancy on surrounding dates encapsulate the availabilities to a shorter length than the MLOS. Example, if July 22nd is under a 2 nights MLOS, I want RMS to automatically release this restriction if the 23rd and the 21st got booked by any other reservations. Managers who dont want to miss bookings for that reason can activate the auto-release option.
1 vote -
Please add Trivago as an option in the channel manager.
Please add Trivago as an option in the channel manager.
1 vote -
I would like to create a discount/promo code that is not the tariff name
Currently, a promo code can only be the tariff name. This causes a problem when we want to sell cabin or rooms as 1, 2 or 3 bedroom as the tariff needs to be named 1 bedroom 1 night or 2 bedroom 1 night. This means we can not use a promo code on the IBE for these properties.
Otherwise guests would need to type: 1bedroomPAY3STAY4, instead of just PAY3STAY4.Ideally, you should be able to make the promo code whatever word you want and apply it to the tariffs you want it to work on.
1 vote -
I would like to add 'Requirement' to data window
I would like to be able to show 'Requirements' in the data window when I hover over a res. It is currently not an option to select in customising the Data Window.
It will make it easier to see requirements for a res at a glance instead of going into each booking, or generating the Requirements List.1 vote -
1 vote
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1 vote
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Message Centre - ability to ajust message centre according to user profiles
I created a security profile for our maintenance team as well as Housekeeping Supervisor.
Unfortunately in their message centre it is showing all new bookings and other inboxes, which are absolutely not relevant for them.
Ideally it should only show internal communications and if they have a new job assigned, but there is not option to filter which messages should show for each user profile.It would be great to have a function for this.
1 vote -
I would like the maintenance function to be more user friendly for daily operations
It is great there is a maintenance function, however currently only the desktop version is available on the phone which is very small and hard to read or use on the go. A mobile version is not available.
There is no way for our maintenance team to see that a new job has been posted (like a notificatin sent to their phone for example). We still need to send a message in our group chat instead of just using RMS as a centralised point.
This would be a great function to further develop and make it much more user friendly.
1 vote -
Capability to queue an arrival
The capability to queue an arrival when a guest physically arrives at the property, even when their assigned room is not yet ready, is essential for managing guest satisfaction. This feature should also reflect on the Housekeepers' reports and screens, as well as the in/out screens used by the front desk staff. It is particularly critical during large arrival days when multiple guests check-in simultaneously, as it enables efficient room management and helps ensure that the needs of guests are met promptly. By having this system in place, staff can effectively track which arrivals are pending room readiness, survival race…
1 vote -
To be able to add Charge Redirection to Payment modes
When adding a payment mode, you should be able have the relevant sundries or charge codes added to that payment mode so that you don't have to add it into charge redirection as well.
1 vote -
Form Letter Snippets
We have a lot of form letters with contain nearly identical information but with slight variances for specific situations.
If I need to change a section of the letters, I quite often have to modify dozens of templates.
It would be great if the system allowed us to create Form Letter Snippets which could be used as components within form letters.
The big advantage would be maintainability.
1 vote -
Guest Portal - Prevent a Banned Guest from booking online
We operate multiple caravan parks and have a banned guest list of people who are not permitted to enter our facilities. We have just introduced the online booking module, and we wish to prevent a banned guest from being able to make an online booking through the guest portal. If a banned guest was to successfully make a booking online, then our staff would have to manually cancel that booking and make contact with the banned guest to advise them and issue the refund. This loophole is not best practice for the system as further communications with a banned guest…
1 vote -
When a reservation's need is removed, there is no charge.
When we add certain conditions to a reservation, the associated miscellaneous charges will also be automatically posted to the guest account.
This isn't the case, though, when prerequisites are removed. The associated miscellaneous charge will remain in the guest account even if we delete a condition from the "Requirements" section of a reservation. The arduous process of individually removing the various charges requires us to return to the account. Could this please be improved such that the associated sundry fee from guest accounts is automatically removed when requirements are removed?
Geometry Dash Lite1 vote -
Triggered Correspondence – Ability to Target Specific Occupant Configurations
Would like the ability to set up triggers that target specific reservations based on occupant details.
Use Case:
Currently, we have certain forms and information that apply only to specific types of occupants—for example, guests with pets receive pet-related information and a request for pet records. At the moment, we must send these communications to all reservations, even though they are only relevant to a subset (e.g., guests with pets).Requested Functionality:
Enable automated triggers or filters that send communications only to reservations meeting defined criteria, such as having a pet, child, or other occupant attributes.1 vote
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