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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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350 results found

  1. To be able to add a Comment to an invoice raised in the A/R payment section of RMS

    This would allow us to add comments for our Accounts team so they can seamlessly add direct payments in the correct section of RMS.

    We have a lot of group bookings that pay for their booking via invoice, so for example they pay their deposit which is entered by our accounts team into the A/R. Then the group makes a change, so we have to cancel that invoice and reissue a new one, however as it doesn’t show their amount they’ve already paid it causes confusion.

    Another problem is when they’ve paid full and then made changes to the booking,…

    1 vote

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  2. 1 vote

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  3. Allow a colour palette for Travel agent in the drop down box in the bookings chart

    I would like to have the ability to look at my guests reservation in the bookings chart and select "Travel Agent" from the drop down box. Then be able to see a different colour representing each different Travel Agent and to be able to select a colour which I want to use to represent the travel agent that the guest has booked through. At the same time be able to see the guests name in the cell which represents the booking, eg Booked through booking.com is blue and the surmane is over-wriiten on the colour..

    1 vote

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  4. Pre-auth and tokens

    Enable a feature so you can take a pre-auth and the card details save as token automatically. this will save time at hotels that have F&B outlets when doing check in process.

    1 vote

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  5. Return guest / VIP arrival

    Return guest / VIP arrival

    Have a feature on guest reservation to easy view if the guest is returning guest and how many times they have stayed and for it to pick up on online travel bookings as well. This will create a warm welcome for the guests upon arrival and their status with the hotel.

    1 vote

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  6. Bulk pre-auth/bond release

    =
    Bulk pre-auth/bond release
    e.g. 2 days after guest departs there should be an option to go into departed rooms (in/out movements) and select all/multiple guest reservations and release their pre-auth/bond at once.

    1 vote

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  7. Complementary Gift Vouchers

    We would be good to have the ability to send a Complementary Gift Voucher from RMS

    1 vote

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  8. Reservation requirements to go to housekeeping roster

    Currently, reservation requirements are assigned to the to-do chart. It would be more efficient for these requirements to be routed to the housekeeping roster.

    1 vote

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  9. IBE Deposits

    Allow greater flexibility in setting deposits for IBE. For example different dates mean different deposit amount. Low season $50 deposit and then Christmas pay in full.
    Also having the ability to charge full payment 3 days before arrival then zero amount longer then 3 days. This allows us to compete with the OTAs booking engine

    1 vote

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  10. limit/stock control set on a Requirement.

    Limit the amount of requirements that can be added in one day. I.e Only two late check outs a day. or change add-the option to charge period not just per day. This will stop overbookings of requirements and overcharging for add on. Make IBE reservations more AUTOMATED

    1 vote

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  11. Text alert for a same day reservation.

    It would be helpful to be able to have a text alert for a same day reservation. We're a small property and not always on property and need that notification.

    1 vote

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  12. Package Postage Rhythm for Templates

    When setting up package template, it needs to have the posting rhythm so that you can say which days to charge as well as to include or exclude to/the from date.

    1 vote

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  13. Have guests room numers listed on the add on report

    To have guests actual room numbers listed on the add on report, not just their surnames, the reference number and the add on number. Having their actual room number is make it a much more user friendly report.

    1 vote

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  14. 1 vote

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  15. To Generate Group Confirmation Letters from the Group Master Containing Key Info

    We are looking into creating a confirmation letter for groups, where we can generate a table from the Group Master in one go, which contains information for individual/sibling bookings within the group. The current merge fields do not allow us to capture the information we need on a single table. The table should include:

    Group Confirmation Number - 16235389

    Sibling Conf Numbers
    Guest Name

    Arrival Date

    Departure Date

    No of Adults and Children
    Room Type
    Number of Nights
    Nightly Rate (excluding taxes)
    Total Rate (excluding taxes)

    Example:
    16235390 Mr Nicky Chan 01-May-25 05-May-25 1 / 0 Studio Executive Suite 4…

    1 vote

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  16. Pop-Up to Alert User That a Similar Booking Exists to Avoid Duplicate Reservations

    Before saving a reservation, a pop-up alert can be shown informing users that another booking exists with the same name, dates of stay, and property, to avoid duplicate bookings. User can either proceed to save, or not continue with the booking.

    1 vote

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  17. I would like to update the Add On feature so we can drag to parking

    I would like to be able to drag the Add On to a different area. We are frequently needing to move the reserved parks around to fit in the limited spaces available. I would like the Add On feature to allow us to click on the carpark reservation in the Booking Chart and drag it to a new car space, the same as we can move reservations from one room to another?

    1 vote

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  18. Do not allow pets into non-pet units on IBE

    IBE currently accepts reservations into units that do not allow pets.

    1 vote

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  19. Pre Check In Status section added to filters In/Out Movement Screen

    Add Arrivals Pre Checked In filter to in/out movement screen (like we have for expected arrivals, checked in, in house guests etc.) so pre check in guests can be prioritized at check in. Currently there is no report or in/out screen area where only pre check in guests are listed.

    3 votes

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  20. ability to edit/override triggered correspondence

    The ability to edit/override triggered correspondence and/or to set up scheduled correspondence manually would be extremely useful and time saving.

    1 vote

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