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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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459 results found

  1. Satopanth expedition cost

    Satopanth expedition cost is worth every penny when you think about the kind of seamless, all-round experience you get. Just like a perfectly optimized adventure, everything runs smoothly across your journey—whether you're planning on your phone, tablet, laptop, or desktop. From preparation to the actual trek, the thrill and excitement stay consistent, making the majestic mountains feel closer and always within reach whenever you crave that next big adventure.
    https://kailasatreks.com/mt-satopanth-peak-satopanth-trek-cost/

    1 vote

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  2. Improve RMS Forum Feedback: Smarter Invoice Comments & Travel Agent Automation

    Discussions on the RMS user feedback forum highlight several practical improvements that could significantly streamline daily operations for hospitality teams. One major request is the ability to add comments directly to invoices within the A/R payment area, allowing accounting teams to track payment details, adjustments, and communication more clearly without needing external notes or workarounds. This feature would reduce confusion when invoices are modified, canceled, or reissued—especially in cases involving partial payments or group bookings.

    In addition, users are asking for better automation based on travel agent data, such as automatically assigning booking sources, meal plans, and visibility settings. Currently,…

    1 vote

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  3. How Does RMS Leverage Data?

    RMS begins by connecting to a variety of data sources, including internal systems (ERP, CRM), transaction data, sales history, and external data sources like market trends and customer behavior. RMS's versatile integration features allow it to construct a unified "data center," providing firms with a full view of their operations.

    Following data gathering, RMS use data analytics technology to "clean" and standardise the information. This procedure reduces redundant and erroneous data while also ensuring uniformity. The system then uses analytical models like as statistics, forecasting, and machine learning to detect trends, behavioral patterns, and revenue-optimization opportunities.

    The capacity to use…

    1 vote

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  4. Pre-auth option for total rate + flat deposit per reservation

    We'd like to request a new pre-authorization option: "Total Rate plus set amount per Reservation."
    Right now the closest options are "Total Rate plus set amount per night" and "Total Rate plus set percentage of Total Rate," but neither of these gives us what we actually need, which is to pre-auth the full stay amount plus a single flat deposit (e.g. $100) regardless of how many nights the guest is staying.
    "Per night" doesn't work because the buffer scales with stay length; a 7-night guest gets $350 held on top of their room charges if we set it to $50/night,…

    1 vote

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  5. Need the completion of the Pre-check in to be a trigger for email and/or sms correspondence

    As more and more properties move to contactless check in, creating a trigger for the completion of the precheck - in, that could then send arrival information would be really helpful. Currently, if a guest completes the pre-check in after my office has closed, the guest doesn't automatically receive their arrival email unless I manually send it. This is not ideal since the goal is as fully an automated system as possible. I am aware that there are triggers for arrival times, but to ensure that the guest has signed the appropriate liability waiver before checking in, it is not…

    2 votes

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  6. Initials of employee who placed a room out of order/service

    It would be very helpful to see the initials of the employee who placed a room out of order/service

    1 vote

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  7. Automate OTA and travel agent invoices

    It would be great if invoicing could be automated so, for example, a travel agents can be invoice automatically on checkout or, another example, an OTA like Booking.com could be automatically invoiced on checkin. So some simple rule based automation for automatic invoice generation and, optionally, sending/emailing of those

    1 vote

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  8. Secondary Deposit Retention Dropdown for Cancellations

    Add a conditional secondary dropdown to the cancellation workflow. Once a Cancellation Reason is selected, a second field should appear allowing the user to select the applicable deposit retention status/percentage.

    Example:
    If Cancellation Reason = Weather, the user would then choose from options such as:

    100% Deposit Retained
    50% Deposit Retained
    0% Deposit Retained / Full Refund

    This enhancement would help standardise how deposit outcomes are recorded against cancellations and improve operational clarity and reporting.

    2 votes

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  9. credit card fee

    Display the credit card fee percentage(s) in the IBE when the deposit is not due at the time of booking.

    1 vote

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  10. Allowing user to see the history of all resorts without granting them access for other resorts in the group.

    Need to review the visit history of multiple resorts for all resort personnel while ensuring that access to information about other resorts remains restricted. Currently, personnel can only view visit details for their own property. Want to emphasize that access to information regarding other properties should continue to be restricted as it is now.

    1 vote

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  11. Total outstanding box

    The Account column should include totals for Accom, Extras, Additional Requirements and a Grand Total.

    Currently it doesnt show additional Requirements or a grand total.

    Further, the cost of Additional Requirements doesnt get transferred to the confirmation email so guests see the incomplete total. ie if the guest books a suite for $200 and includes an extra bed $50 as an Add Requirement, the confirmation shows the cost as $200 not $250

    2 votes

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  12. Alert after Lost property Log

    If would be great if we could log items left by guests into the system for easy reporting. And also,
    knowing how to get rid of construction debris can significantly cut project downtime. Professional haulers streamline collection and disposal.
    https://happenventures.com/how-to-remove-construction-debris-the-right-way/

    1 vote

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  13. Fish It! Game

    fish it! has quickly become known as one of the most relaxing casual games available today. With simple controls, calm gameplay, and steady progression, the game offers a stress free experience that many players look for after a long day.

    Unlike competitive or high pressure games, Fish It! focuses on slow paced enjoyment and steady rewards, making it ideal for players who want to unwind.

    Simple Gameplay That Anyone Can Enjoy

    One of the biggest reasons Fish It! feels relaxing is its simple gameplay design. Players only need to focus on casting, catching fish, and upgrading equipment.

    There are no…

    1 vote

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  14. Make Tour bookings sit in chronological order

    Currently, a guest’s tours in their Tour Desk are not displayed in chronological order, which can make it difficult to provide a clear itinerary and can lead to confusion when sending form letters populated with this information. It would be very helpful if all tours within a guest’s Tour Desk were automatically listed chronologically by date and time, so that any correspondence or form letters populated with these details would show the itinerary in the correct sequence. This would improve clarity for both staff and guests, reduce manual adjustments, and ensure a seamless overview of the guest’s planned activities.

    1 vote

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  15. Default Rate Type on Booking Chart

    Would love the ability to set a default rate type on the booking chart. Right now, it appears to default on the last rate selected.
    I understand this is available on the Quick Quote screen - but would love to have it on the booking chart screen as well

    1 vote

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  16. Report Writer issue - balance amount (dollars) shown to four decimal points

    I created a Report Writer Template with columns for LAST NAME, FIRST NAME, BALANCE, ADULTS, CHILDREN, INFANTS, DOGS, and RESERVATION NUMBER and scheduled the report to run daily to a PDF (for ease of staff printing). I did a test report and noticed the Balance due column has four decimal points. This is supposed to be the amount of dollars due. Why are there four decimal points in the balance (in dollars)?

    I reached out to RMS support and their answer made sense. "As per checking on our resources, this is not a bug and it is an expected behaviour.…

    1 vote

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  17. Transfers to default to arrival date rather than today's date

    Transfers should automatically default to the arrival date of the reservation, rather than the date they are entered into the system. As transfers are typically required in connection with a guest’s stay, it makes far more sense for them to align with the booking dates. This would help prevent human error and reduce the risk of transfers being scheduled on the incorrect date.

    1 vote

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  18. Recalculate Future Rates Utility by reservation status

    Recalculate Future Rates utility doesn’t have a way to distinguish between Confirmed and Unconfirmed reservations. This makes it not useful as we take many reservations one year in advance, prior to rates being set for the following year, and we put those reservations in Unconfirmed status. Reservations coming in via IBE/other are Confirmed status. Once rates are set and we are ready to send deposit request emails, we want to recalculate the rates but only to Unconfirmed reservations. Currently we cannot do that have must manually recalculate rates for each reservations.

    1 vote

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  19. I would like to have the ability to use the Site Summary Report on my ipad. I am looking for a way to incorporate this report into our work

    I would like to have the ability to use the Site Number Status Report on my ipad. I am looking for a way to incorporate this report into our work flow allowing for pictures and notes to be added to each individual site number while simultaneously preforming our site number inspections.

    1 vote

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  20. Ability to click multiple messages in the message centre to archive or acknowledge

    There needs to be a way to be able to select multiple messages in the message centre to archive them or mark acknowledged, especially for those in the Online section relating to connection issues.

    I have multiple (thousands!) regarding a notification for 2 property ID's for our Agoda connection and they keep coming, with over 100 per day whilst I'm working through fixing the issue. I need to be able to remove these notifications (similar to filing multiple emails at once) so that it removes the clutter from the message centre, and reflects a true number for the notifications that…

    1 vote

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