RMS User Suggestions
425 results found
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Add Scheduled Automated SMS/Email Reminders for Bookings
It would be extremely helpful if RMS allowed us to schedule automatic SMS or email reminders to guests at set intervals before arrival or after departure. For example, sending a “Your booking is in 3 days” message with check-in details, or a “Thank you for staying” message with a feedback survey.
Currently, we have to manually send these reminders, which is time-consuming and prone to errors. Automated reminders would improve efficiency, ensure consistent communication, and provide guests with a better overall experience.
Thanks for reading!1 vote -
Daily Reservation Report
We use the Daily Reservation Report each day to track reservation activity, particularly during slower periods. However, one limitation of this report is that it does not account for discount codes. If a discount is applied, the “Total Rate” shown at the end of the day still reflects the full, undiscounted amount.
As a result, anyone relying on this report for financial decisions—such as the marketing team—is unable to see the actual revenue impact of daily reservations.
0 votes -
Maximum length of stay restriction
It would be great to have a maximum length of stay. This is possible with the majority of OTAs; however, we encounter issues when inventory must be locked in place due to owner stays, accessibility or maintenance, making longer stays problematic.
1 vote -
Sundry Posting - Default to Quantity
When you are posting a sundry item it defaults to the price box instead of the quantity box. The price is set and very seldom do you have to change it but the quantity is changed often. People will buy 2 or more of something and currently you need to select quantity to change it from the default of 1. Could this be updated to default on quantity for more efficient charging?
1 vote -
How Are You Handling Multi-Property Reporting in RMS Cloud?
Hi everyone,
We’ve been using RMS Cloud for a few months now to manage multiple properties, and overall it's been a good experience. However, we’re starting to run into some limitations when it comes to consolidated reporting across multiple properties.
Specifically, I’m looking for insights or suggestions on:
How you generate reports that give you a snapshot across all properties (occupancy, revenue, performance, etc.)
Whether you’re using any third-party integrations or exporting data to tools like Power BI or Excel for deeper analysis
Any tips on configuring custom reports within RMS itself to simplify this process
And if RMS plans…
1 vote -
Housekeeping reset "Yes" on extension doesn't change modified housekeeping schedules
Since RMS has "fixed" the bug of saying no on extension to not move the departure date, a lot of our guests who have their rooms extended and a specific schedule for their booking because of long stay etc. have had their departure clean missed. so now housekeeping doesnt get the task a lot of the time since we extend rooms so much - plus then when we extend rooms the prompt to reset housekeeping comes up we say no because we have a schedule specific to that guest for their extended stay.
So if RMS doesnt want to change…1 vote -
clean status
In the Audit Trail, it would beneficial to view what Clean Status the room was when it was checked in to on the system. E.g. marked 'arrived' and clean status was 'dirty/clean/inspect'. This would help when identifying user error if a room was accidently checked into a dirty room.
1 vote -
Need group res creation possible even if "last minute rate" setting active
Need last minute rate setting active to prevent bookings from under current guests who rebook for following year. New update to RMS prevents ability to use the "+" button in an existing res to create a group res for next-year reservations with "last minute rate" setting active. Need in-house ability to make these group reservations. Current workaround is via the booking chart or adding existing res, but this is a pain.
1 vote -
Guest Search results should bring up reservation number/history on results page
When you look up someone under guest search it doesn't show their current reservation so you have to click on their info and then to history to get to it. Unnecessary. Also, should allow more customization for the fields that pop up on the search results.
1 vote -
Enhanced Multi-Property Dashboard with Cross-Property Reporting
As a user managing multiple properties within RMS Cloud, it would be incredibly helpful to have an enhanced multi-property dashboard that offers centralized access to cross-property reporting, real-time performance metrics, and combined occupancy data.
Currently, navigating between properties and manually pulling individual reports can be time-consuming. Having a unified view would improve operational efficiency and provide better insight for corporate-level management.
1 vote -
The Owner Bank Details field should be cleared of special characters.
In the Owners Bank Account field, disable the usage of special characters. Recently, we encountered an ABA file that kept failing to upload to the bank. We were simply receiving the error that a line included too many characters. We discovered one errant apostrophe after spending hours and hours removing the letters in this area. This character is not acceptable to the bank.
Thanks,
1 vote -
Remove Deposit field on account column
We would like to be able to remove the deposit and dep req by field from the account column as per phone conversation with your team it has nothing to do if they booking has been paid already or not. Apparently it will always show that amount even if paid which can be confustion for our reception team. It would be great in general to be able to adjust the account column to our needs.
1 vote -
Not allowing bookings to leave short undesirable vacancies
I recently booked event tickets on Ticketmaster and it wouldn't allow me to leave a single vacant seat.
I thought this would be valuable for accommodation so that at a time where a 1 night stay is not desired a booking won't be allowed to be made if it leaves a 1 night gap between it and the departure of the previous booking.
In a way it would be a dynamic software controlled closure to arrival/closure to departure which adapts depending upon the known minimum length of stay and the pre-existing bookings.1 vote -
Out of Service for individual Maintenance Tickets
It would be fantastic to have the ability to control which maintenance orders are included in the occupancy calculation and which ones are not.
Currently, you can switch it for the entire property, but for strata title, when a room is going in or out of the inventory pool it is traditionally made available to sell several weeks in advance to be able to start selling the room, however this starts to skew occupancy immediately.
Also useful for longer term renovations that should not be reported to STR.
1 vote -
categorise special events with a set colour
Would be good to be able to have a category for special events to chose, which would then associate a specific colour for it so it's easily identified at the top of a chart.
For example, school holidays are a grey colour; long weekends are a light purple.
Being able to categorise and have that set against a special event grouping would make it a more efficient use of that function for easy visibility for all users.
1 vote -
Automated annual expenses to owners
Would be great to have automated annual expense drop onto owner statements.
We already use the monthly frequency, and other options under EOM expenses, but it would be useful to have yearly as an option, as we manually do annual charges through the bulk charges function.
1 vote -
Housekeeping - departure block based on time
We currently have a departure block under Housekeeping for some properties that have longer cleaner, and it's not possible for a same day arrival.
It is an option to add another type departure block that would apply for all properties (whether owner or guest booking) when the departure time is after 12pm, it automatically puts in a departure block so that someone cannot arrive that same day, as it won't be serviced?
For example, an owner booking to 4pm, means a guest cannot arrive that day, and we are manually placing a cleaner block.
1 vote -
Monies Held In Trust report - ability to customise more
We use the Monies Held In Trust report, and I'm then doing sorting and filtering in the downloaded excel file.
Can there be option to add on extra customisation options especially around grouping in the report selections (there is only apart from the "Sort by" and "Group by"), so that they can be grouped by status, eg cancelled, departed; or by account type, eg client or reservation?
1 vote -
Option for owner to provided updated insurance details & upload new CoC in portal
Just wondering if it's possible as a future enhancement that owners can update their insurance details (expiry date, insurance provider etc) which would fill to the matching fields in their RMS clients?
And it would be great it they could upload the CoC document also, which then records onto their correspondence tab.
Or, have the ability for trigger setup to send an insurance reminder document (we currently do all this manually), with the trigger able to read the date of insurance expiry in the owner client record and fire based upon that date (for example, send 7 days prior to…
1 vote -
Check Out button on Guest Portal link so guests can easily check themselves out
There needs to be a Check Out button on the main screen to select in the Guest Portal link. We send our guests a Check Out link via SMS but not many seem to be able to figure out how to check out! They need to click on the Settings cog, to then see the Check Out option. The only see Pay Total (all our guests pay 7 days prior so they don't click this as they have already paid) and Details tab on the main screen.
1 vote
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