RMS User Suggestions
456 results found
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Improve Arrival Date and Pricing Adjustment Logic in RMS Cloud
In the current version of RMS Cloud, it is possible to change the arrival date for guests, but this adjustment does not affect the pricing for their stay. This limitation creates a significant issue for properties managing guests with varied lengths of stay within the same booking period.
Currently, there is no automated pricing adjustment that reflects this type of arrangement. Guests are still charged the full price based on the original check-in and check-out dates, even though they are not occupying the room for the entire duration. This leads to the following:
This situation forces us to manually adjust…
5 votes -
Transfer all oustanding payments to master account
Add a feature that allows all outstanding payments to be transferred to a designated master account with 1–2 clicks. This would significant
6 votes -
We would like to check if RMS has any feature or restriction that can ensure residents upload a clear passport image during the online pre-r
Specifically, is there a way to make the system prompt users to position their passport exactly within a camera frame or guide box before uploading? We have encountered several cases where the uploaded passport images were unclear, making it difficult for our team to verify the documents.
Alternatively, is there another method to ensure only clear images are accepted during online pre-registration?2 votes -
Add Security Profile to SMS Templates
Currently, any user can override an SMS template and enter any text they wish. Request to add a security profile setting for the ability to modify SMS templates from a reservation and In/Out Movements screen so that only certain users can modify pre-existing templates.
2 votes -
Tracking for Email Validation
Currently once you request for a batch of emails to be validated from the EDM/Report Writer section, there is no tracking so you can see the progress of this. Especially when validating a large number of emails (10k plus) this can take up to 4 hours and RMS obviously times out in that time frame.
Once you log back in you cannot see where the validation progress is up to until you get a completion email.
There was two times last week where the validation process must have crashed and never received a notification that it failed and needed to…2 votes -
When adjusting the reservation or recalculating the rate, the dynamic rate toggle
The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.
3 votes -
Form Letter Snippets
We have a lot of form letters with contain nearly identical information but with slight variances for specific situations.
If I need to change a section of the letters, I quite often have to modify dozens of templates.
It would be great if the system allowed us to create Form Letter Snippets which could be used as components within form letters.
The big advantage would be maintainability.
1 vote -
Sharing My Ideas on RMS
I'm using RMS and really like the user suggestions forum. It's a place where I can suggest improvements, see what other users are suggesting, and vote on ideas I like. The RMS team looks at popular suggestions to decide what to include in future updates.
Some of the ideas I've noticed are really useful, like a missing property log, alerts when multiple people are editing a reservation, automatic cancellation fees, and custom invoice emails. You need to be logged in to post or vote, and it's great that RMS lets you know when your idea might be added.
1 vote -
My Thoughts on RMS User Suggestions
I use RMS and have found the user suggestion forum really helpful. It’s a place where I can share my ideas for improving the system, vote on ideas I like, and see what other users are suggesting. The team also reviews popular ideas for future updates.
Some ideas I like include adding a missing property log, alerts when multiple people make changes to a reservation, automatic cancellation fees, and custom invoice emails. You need to be signed in to post, vote, or comment, and it’s nice that RMS lets you know if your suggestion has been accepted or is being…
1 vote -
Guest Portal - Prevent a Banned Guest from booking online
We operate multiple caravan parks and have a banned guest list of people who are not permitted to enter our facilities. We have just introduced the online booking module, and we wish to prevent a banned guest from being able to make an online booking through the guest portal. If a banned guest was to successfully make a booking online, then our staff would have to manually cancel that booking and make contact with the banned guest to advise them and issue the refund. This loophole is not best practice for the system as further communications with a banned guest…
1 vote -
When a reservation's need is removed, there is no charge.
When we add certain conditions to a reservation, the associated miscellaneous charges will also be automatically posted to the guest account.
This isn't the case, though, when prerequisites are removed. The associated miscellaneous charge will remain in the guest account even if we delete a condition from the "Requirements" section of a reservation. The arduous process of individually removing the various charges requires us to return to the account. Could this please be improved such that the associated sundry fee from guest accounts is automatically removed when requirements are removed?
Geometry Dash Lite1 vote -
Triggered Correspondence – Ability to Target Specific Occupant Configurations
Would like the ability to set up triggers that target specific reservations based on occupant details.
Use Case:
Currently, we have certain forms and information that apply only to specific types of occupants—for example, guests with pets receive pet-related information and a request for pet records. At the moment, we must send these communications to all reservations, even though they are only relevant to a subset (e.g., guests with pets).Requested Functionality:
Enable automated triggers or filters that send communications only to reservations meeting defined criteria, such as having a pet, child, or other occupant attributes.1 vote -
I would like to be able to set up a cancellation rule that allows cancellations AFTER the default check-in time
Many corporate contracts demand same day cancellations and often this can be after the official check-in time of 2pm (eg. 6pm same day CXL). Currently there is no way to set up this rule in RMS.
1 vote -
Housekeeping
Housekeeping Tasks -
When creating a requirement (for example, split beds), it would be helpful to have the option to automatically generate a corresponding task for the housekeeping roster.At present, the requirement appears in the housekeeping report but not in the Housekeeper App. We currently have to enter it manually both as a task and as a requirement, which doubles the work. Automating this process would streamline operations and reduce manual entry errors.
1 vote -
Alert Users When Another User Is Editing the Same Reservation
Currently, multiple users can edit the same reservation simultaneously without any warnings. This often leads to conflicting changes or accidental overwrites, causing confusion and double-entry issues.
Thanks advances,
stickman hook2 votes -
Have an email/sms alert & log that shows unset triggered and WHY it didnt send.
We rely heavily on triggered emails and sms to give clients check in information and there is no alert system to show clients have not received booking confirmation, entrance instructions or anything else. When there is an error it just shows red as not sent but no information on why it hasnt sent.
7 votes -
I would like to be able to customise the email body of the AR STATEMENT email
When emailing the AR Statement from the Reports tab of RMS Cloud it only sends an auto generated email with the AR statement. RMS has been updated that you can update the email body of statements sent from guest accounts or tax invoices. However, when sending a full AR statement report for a set time period it will only send a auto generated email body that is not customizable. Having this be a section we can edit will allow business pass on critical information to debtors in one bulk action.
1 vote -
ROOM TYPE PRICE LINK
I hope there is a room type price linking function — where one room type can be set as the base price, and other room types are linked to it. This way, when the base room type’s price is updated, the linked room types’ prices will automatically adjust accordingly
1 vote -
Have a way to pre-fill new bookings with info based on "Travel Agent" field
All ATO bookings are currently coming with the correct "Travel Agent" info.
There should be a way to automate things like "Bkg Source", "Meal Plan", "Hide Rate On Correspondence", based on what "Travel Agent" the booking is made from.
Some of these can be automated from "Company" field, but that has to also be manually put into the system, when I'm trying to have to make a minimum user input possible.
Thank you!
3 votes -
Add Scheduled Automated SMS/Email Reminders for Bookings
It would be extremely helpful if RMS allowed us to schedule automatic SMS or email reminders to guests at set intervals before arrival or after departure. For example, sending a “Your booking is in 3 days” message with check-in details, or a “Thank you for staying” message with a feedback survey.
Currently, we have to manually send these reminders, which is time-consuming and prone to errors. Automated reminders would improve efficiency, ensure consistent communication, and provide guests with a better overall experience.
Thanks for reading!2 votes
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