RMS User Suggestions
468 results found
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Improve Arrival Date and Pricing Adjustment Logic in RMS Cloud
In the current version of RMS Cloud, it is possible to change the arrival date for guests, but this adjustment does not affect the pricing for their stay. This limitation creates a significant issue for properties managing guests with varied lengths of stay within the same booking period.
Currently, there is no automated pricing adjustment that reflects this type of arrangement. Guests are still charged the full price based on the original check-in and check-out dates, even though they are not occupying the room for the entire duration. This leads to the following:
This situation forces us to manually adjust…
5 votes -
Transfer all oustanding payments to master account
Add a feature that allows all outstanding payments to be transferred to a designated master account with 1–2 clicks. This would significant
6 votes -
Rates on stop sell to not show within a booking under tariff type
Rates on stop sell to not show within a booking under tariff type.
Currently if a rate has a stop sell on it still shows within the booking itself.
You can click + when creating a new booking which resolves this issue, however if you ever need to make an amendment to any bookings the rate type will remain in the booking under tariff type even though it has a stop sell on. This can cause confusion with staff.2 votes -
We would like to check if RMS has any feature or restriction that can ensure residents upload a clear passport image during the online pre-r
Specifically, is there a way to make the system prompt users to position their passport exactly within a camera frame or guide box before uploading? We have encountered several cases where the uploaded passport images were unclear, making it difficult for our team to verify the documents.
Alternatively, is there another method to ensure only clear images are accepted during online pre-registration?2 votes -
QR code generator in Form Letters
Under Setup → Correspondence → Form Letters, it would be very valuable to have a QR code generator on the template / WYSIWYG editor. We can add images, links, and interactive elements, but not QR codes. We want to take one of the merge fields and turn it into a QR code.
2 votes -
Add Security Profile to SMS Templates
Currently, any user can override an SMS template and enter any text they wish. Request to add a security profile setting for the ability to modify SMS templates from a reservation and In/Out Movements screen so that only certain users can modify pre-existing templates.
2 votes -
Add channel connection to Glamping Hub
Add Glamping Hub as OTA connection
1 vote -
Auto-release MLOS restriction on orphan dates
An option to allow ( or not ) RMS to release automatically MLOS restrictions when occupancy on surrounding dates encapsulate the availabilities to a shorter length than the MLOS. Example, if July 22nd is under a 2 nights MLOS, I want RMS to automatically release this restriction if the 23rd and the 21st got booked by any other reservations. Managers who dont want to miss bookings for that reason can activate the auto-release option.
1 vote -
Please add Trivago as an option in the channel manager.
Please add Trivago as an option in the channel manager.
1 vote -
I would like to create a discount/promo code that is not the tariff name
Currently, a promo code can only be the tariff name. This causes a problem when we want to sell cabin or rooms as 1, 2 or 3 bedroom as the tariff needs to be named 1 bedroom 1 night or 2 bedroom 1 night. This means we can not use a promo code on the IBE for these properties.
Otherwise guests would need to type: 1bedroomPAY3STAY4, instead of just PAY3STAY4.Ideally, you should be able to make the promo code whatever word you want and apply it to the tariffs you want it to work on.
1 vote -
I would like to add 'Requirement' to data window
I would like to be able to show 'Requirements' in the data window when I hover over a res. It is currently not an option to select in customising the Data Window.
It will make it easier to see requirements for a res at a glance instead of going into each booking, or generating the Requirements List.1 vote -
Tracking for Email Validation
Currently once you request for a batch of emails to be validated from the EDM/Report Writer section, there is no tracking so you can see the progress of this. Especially when validating a large number of emails (10k plus) this can take up to 4 hours and RMS obviously times out in that time frame.
Once you log back in you cannot see where the validation progress is up to until you get a completion email.
There was two times last week where the validation process must have crashed and never received a notification that it failed and needed to…2 votes -
1 vote
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Mandatory mobile prefix number field
Can we please consider making the field for mobile prefix number mandatory? This will assist with further client engagement.
1 vote -
1 vote
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Message Centre - ability to ajust message centre according to user profiles
I created a security profile for our maintenance team as well as Housekeeping Supervisor.
Unfortunately in their message centre it is showing all new bookings and other inboxes, which are absolutely not relevant for them.
Ideally it should only show internal communications and if they have a new job assigned, but there is not option to filter which messages should show for each user profile.It would be great to have a function for this.
1 vote -
I would like the maintenance function to be more user friendly for daily operations
It is great there is a maintenance function, however currently only the desktop version is available on the phone which is very small and hard to read or use on the go. A mobile version is not available.
There is no way for our maintenance team to see that a new job has been posted (like a notificatin sent to their phone for example). We still need to send a message in our group chat instead of just using RMS as a centralised point.
This would be a great function to further develop and make it much more user friendly.
1 vote -
When adjusting the reservation or recalculating the rate, the dynamic rate toggle
The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.
3 votes -
Capability to queue an arrival
The capability to queue an arrival when a guest physically arrives at the property, even when their assigned room is not yet ready, is essential for managing guest satisfaction. This feature should also reflect on the Housekeepers' reports and screens, as well as the in/out screens used by the front desk staff. It is particularly critical during large arrival days when multiple guests check-in simultaneously, as it enables efficient room management and helps ensure that the needs of guests are met promptly. By having this system in place, staff can effectively track which arrivals are pending room readiness, survival race…
1 vote -
To be able to add Charge Redirection to Payment modes
When adding a payment mode, you should be able have the relevant sundries or charge codes added to that payment mode so that you don't have to add it into charge redirection as well.
1 vote
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