RMS User Suggestions
490 results found
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Improve Arrival Date and Pricing Adjustment Logic in RMS Cloud
In the current version of RMS Cloud, it is possible to change the arrival date for guests, but this adjustment does not affect the pricing for their stay. This limitation creates a significant issue for properties managing guests with varied lengths of stay within the same booking period.
Currently, there is no automated pricing adjustment that reflects this type of arrangement. Guests are still charged the full price based on the original check-in and check-out dates, even though they are not occupying the room for the entire duration. This leads to the following:
This situation forces us to manually adjust…
5 votes -
Mandatory mobile prefix number field
Can we please consider making the field for mobile prefix number mandatory? This will assist with further client engagement.
3 votes -
Transfer all oustanding payments to master account
Add a feature that allows all outstanding payments to be transferred to a designated master account with 1–2 clicks. This would significant
6 votes -
Default Rate Type on Booking Chart
Would love the ability to set a default rate type on the booking chart. Right now, it appears to default on the last rate selected.
I understand this is available on the Quick Quote screen - but would love to have it on the booking chart screen as well1 vote -
Report Writer issue - balance amount (dollars) shown to four decimal points
I created a Report Writer Template with columns for LAST NAME, FIRST NAME, BALANCE, ADULTS, CHILDREN, INFANTS, DOGS, and RESERVATION NUMBER and scheduled the report to run daily to a PDF (for ease of staff printing). I did a test report and noticed the Balance due column has four decimal points. This is supposed to be the amount of dollars due. Why are there four decimal points in the balance (in dollars)?
I reached out to RMS support and their answer made sense. "As per checking on our resources, this is not a bug and it is an expected behaviour.…
1 vote -
MLOS restriction on orphan dates that is automatically released
When occupancy on nearby days encapsulates the availabilities to a shorter duration than the MLOS, there is an option to allow (or not) RMS to automatically release MLOS constraints. For instance, if July 22nd falls under a two-night MLOS, I want RMS to instantly lift this restriction if any other reservations are made for July 23rd and 21st. Managers can turn on the auto-release feature if they don't want to miss reservations for that reason.
2 votes -
Transfers to default to arrival date rather than today's date
Transfers should automatically default to the arrival date of the reservation, rather than the date they are entered into the system. As transfers are typically required in connection with a guest’s stay, it makes far more sense for them to align with the booking dates. This would help prevent human error and reduce the risk of transfers being scheduled on the incorrect date.
1 vote -
Company Registration in Pakistan – Essential Questions Every New Business Should Ask
Starting a business requires more than just an idea; it also involves understanding the legal steps needed to operate successfully. Company registration in Pakistan is one of the most important stages for entrepreneurs who want to build a legally recognized and sustainable business. This forum invites discussion, questions, and shared experiences about the registration process and its practical challenges.
One common question is where to begin. What are the key steps involved in company registration in Pakistan, and how do entrepreneurs choose the right business structure? Whether it is a sole proprietorship, partnership, or private limited company, selecting the correct…
1 vote -
Rates on stop sell to not show within a booking under tariff type
Rates on stop sell to not show within a booking under tariff type.
Currently if a rate has a stop sell on it still shows within the booking itself.
You can click + when creating a new booking which resolves this issue, however if you ever need to make an amendment to any bookings the rate type will remain in the booking under tariff type even though it has a stop sell on. This can cause confusion with staff.2 votes -
Recalculate Future Rates Utility by reservation status
Recalculate Future Rates utility doesn’t have a way to distinguish between Confirmed and Unconfirmed reservations. This makes it not useful as we take many reservations one year in advance, prior to rates being set for the following year, and we put those reservations in Unconfirmed status. Reservations coming in via IBE/other are Confirmed status. Once rates are set and we are ready to send deposit request emails, we want to recalculate the rates but only to Unconfirmed reservations. Currently we cannot do that have must manually recalculate rates for each reservations.
1 vote -
We would like to check if RMS has any feature or restriction that can ensure residents upload a clear passport image during the online pre-r
Specifically, is there a way to make the system prompt users to position their passport exactly within a camera frame or guide box before uploading? We have encountered several cases where the uploaded passport images were unclear, making it difficult for our team to verify the documents.
Alternatively, is there another method to ensure only clear images are accepted during online pre-registration?2 votes -
Grid Optimization
We would like to suggest a grid optimization feature to help prevent the creation of one-night gaps (orphan nights) in the booking grid. This would allow properties to automatically restrict arrivals that would create single-night gaps during high-demand periods, with the flexibility to apply rules by date range, season, or area/category. It would also be helpful to allow these orphan nights to be released within a defined last-minute window (for example, 1–2 days prior to arrival). This type of rule-based functionality would improve occupancy and revenue during peak seasons, reduce the need for manual grid monitoring, and be especially valuable…
1 vote -
I would like to have the ability to use the Site Summary Report on my ipad. I am looking for a way to incorporate this report into our work
I would like to have the ability to use the Site Number Status Report on my ipad. I am looking for a way to incorporate this report into our work flow allowing for pictures and notes to be added to each individual site number while simultaneously preforming our site number inspections.
1 vote -
I would like the RMS IBE wording to be more customisable in regards to 'sleeps x' (amount of people)
One of our properties is able to sell a cabin as a 1 or 2 bedroom.
On the IBE we currently have the room type displayed as '1 or 2 bedroom spa chalet'.
Underneath the room type name-it shows 'Sleeps 4'.
This is correct if they book the 2 bedroom rate option, but it allows guests to also book 4 people into the 1 bedroom.
I don't want to list the 2 room types seperately, which is why we have said 1 or 2 bedroom.If the wording could be changed to 'Sleeps up to 4' it would be clearer…
1 vote -
Ability to click multiple messages in the message centre to archive or acknowledge
There needs to be a way to be able to select multiple messages in the message centre to archive them or mark acknowledged, especially for those in the Online section relating to connection issues.
I have multiple (thousands!) regarding a notification for 2 property ID's for our Agoda connection and they keep coming, with over 100 per day whilst I'm working through fixing the issue. I need to be able to remove these notifications (similar to filing multiple emails at once) so that it removes the clutter from the message centre, and reflects a true number for the notifications that…
1 vote -
I would like an option to reactivate all expired scheduled reports at once
When reports are set to expire in your message centre, you have to manually reactivate each one every 90 days. While reactivating the reports, sometimes it can load for up to a minute in between each reactivation.
I had 209 reports to reactivate in one day and it took me over an hour.Also if a reports have completely deactivated and sits in the 'Inactive' drop down under 'Scheduled Reports', it flicks back to the main reports page every time you reactivate one. Then you have to go back into the inactive section to do each one.
Maybe there is…
1 vote -
Gift Card Portal - Credit Card fee
Gift Card Portal - Add a Credit Card transaction fee on Gift Cards purchased through the portal. Allow options for dynamic fee per card type.
1 vote -
Guest portal - Dynamic Credit Card fees
Guest Portal - Ability to add dynamic credit card fees per card type.
1 vote -
RMS Pay - Portal for Pay by Link Transaction Detail
It would be very helpful to be able to see transaction details for Pay by Link transactions so we could see why a customer's payment failed. Currently the customer only gets a 'something went wrong' message so we end up getting calls as they think it's our system that has an issue. And we then need to contact RMS Support for more information.
When this is supplied by RMS (as they have access) the reasons supplied can be the following, suspected fraud, insufficient funds or authentication failed. It would be great if we could see this information so we could…
1 vote -
QR code generator in Form Letters
Under Setup → Correspondence → Form Letters, it would be very valuable to have a QR code generator on the template / WYSIWYG editor. We can add images, links, and interactive elements, but not QR codes. We want to take one of the merge fields and turn it into a QR code.
2 votes
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