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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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448 results found

  1. Improve Arrival Date and Pricing Adjustment Logic in RMS Cloud

    In the current version of RMS Cloud, it is possible to change the arrival date for guests, but this adjustment does not affect the pricing for their stay. This limitation creates a significant issue for properties managing guests with varied lengths of stay within the same booking period.

    Currently, there is no automated pricing adjustment that reflects this type of arrangement. Guests are still charged the full price based on the original check-in and check-out dates, even though they are not occupying the room for the entire duration. This leads to the following:

    This situation forces us to manually adjust…

    5 votes

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  2. Transfer all oustanding payments to master account

    Add a feature that allows all outstanding payments to be transferred to a designated master account with 1–2 clicks. This would significant

    6 votes

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  3. Tracking for Email Validation

    Currently once you request for a batch of emails to be validated from the EDM/Report Writer section, there is no tracking so you can see the progress of this. Especially when validating a large number of emails (10k plus) this can take up to 4 hours and RMS obviously times out in that time frame.
    Once you log back in you cannot see where the validation progress is up to until you get a completion email.
    There was two times last week where the validation process must have crashed and never received a notification that it failed and needed to…

    2 votes

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  4. When adjusting the reservation or recalculating the rate, the dynamic rate toggle

    The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.

    3 votes

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  5. Alert Users When Another User Is Editing the Same Reservation

    Currently, multiple users can edit the same reservation simultaneously without any warnings. This often leads to conflicting changes or accidental overwrites, causing confusion and double-entry issues.
    Thanks advances,
    stickman hook

    2 votes

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  6. Have an email/sms alert & log that shows unset triggered and WHY it didnt send.

    We rely heavily on triggered emails and sms to give clients check in information and there is no alert system to show clients have not received booking confirmation, entrance instructions or anything else. When there is an error it just shows red as not sent but no information on why it hasnt sent.

    7 votes

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  7. Have a way to pre-fill new bookings with info based on "Travel Agent" field

    All ATO bookings are currently coming with the correct "Travel Agent" info.

    There should be a way to automate things like "Bkg Source", "Meal Plan", "Hide Rate On Correspondence", based on what "Travel Agent" the booking is made from.

    Some of these can be automated from "Company" field, but that has to also be manually put into the system, when I'm trying to have to make a minimum user input possible.

    Thank you!

    3 votes

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  8. Add Scheduled Automated SMS/Email Reminders for Bookings

    It would be extremely helpful if RMS allowed us to schedule automatic SMS or email reminders to guests at set intervals before arrival or after departure. For example, sending a “Your booking is in 3 days” message with check-in details, or a “Thank you for staying” message with a feedback survey.
    Currently, we have to manually send these reminders, which is time-consuming and prone to errors. Automated reminders would improve efficiency, ensure consistent communication, and provide guests with a better overall experience.
    Thanks for reading!

    2 votes

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  9. If the card expires before the arrival date, the credit card data should turn red.

    We frequently receive reservations for a future month (say two months or more in advance) from Booking.com (and other OTAs), but the credit card that was used to make the reservation expires before the month in which the reservation is made, even though it may not have expired at the time of the reservation.

    To make it clear that there is a problem that needs to be fixed as soon as we open them for the first time, it would be fantastic if RMS could highlight these in red, just like other invalid or expired card numbers.

    Instead of requiring…

    1 vote

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  10. To make sure residents upload a clean passport photo during the online pre-registration process, we would like to see if RMS has any feature

    In particular, is it possible to have the system ask users to place their passport precisely inside a reference box or camera frame before uploading? In a number of instances, our team has had trouble verifying the documents since the uploaded passport photos were not clear.
    Or is there any way to guarantee that only crisp photos are allowed for online pre-registration?
    Best regards,

    1 vote

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  11. I would like to see "additionals" added to the exclusion list for digital policies.

    I would like to see "additionals" added to the exclusion list for digital policies. Currently we can only exclude areas from the triggered correspondance, meaning that guests with bookings on sites (that have not marked a dog/cat as an additional) are still receiving the triggered digital pet policy.

    1 vote

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    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
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  12. Linen Report by Floor

    Report needs to be avaiulable for linen count by floor so that Housekeepers can centrally stack trolleys for each floor with daily linen requirements

    1 vote

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  13. We would like to check if RMS has any feature or restriction that can ensure residents upload a clear passport image during the online pre-r

    Specifically, is there a way to make the system prompt users to position their passport exactly within a camera frame or guide box before uploading? We have encountered several cases where the uploaded passport images were unclear, making it difficult for our team to verify the documents.
    Alternatively, is there another method to ensure only clear images are accepted during online pre-registration?

    1 vote

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  14. RMS Pay Settlement report - need the ability to group by transaction type

    Is it possible to add an option with the RMS Pay Settlement report, to be able to group by the transaction type to easily identify refunds, authorised and settled transactions? And also to be able to group by card type (Visa, Mastercard etc) would be of benefit.

    Other reports have this grouping functionality but it's missing from this report.

    We are currently having to save it as an Excel report then sort and filter it ourselves, which is time consuming when it would be much easier to have the selection options in the report generation.

    1 vote

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    Gathering Interest  ·  0 comments  ·  Modules  ·  Admin →
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  15. Include the ETD field to the Departures Report

    Include the ETD field to the Departures Report so I can see if a late or early departure is arranged without going into each booking. At least make it an option that can be selected if required when building or scheduling the report.

    1 vote

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    Gathering Interest  ·  0 comments  ·  Reports  ·  Admin →
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  16. Include OTAs in Lead Time MLOS

    With OTAs not included in the Lead Time MLOS, it renders the function not usable.

    1 vote

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    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
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  17. Customizable Pre- and Post-Stay Guest Messaging

    I’d love to see RMS offer a feature where properties can set up customized guest communications that trigger before arrival or after departure. Examples include:

    A welcome message with property info and check-in instructions a few days before arrival.

    A mid-stay reminder about amenities, dining options, or activities.

    A thank-you message after departure that includes a survey link or loyalty program invitation.

    This kind of automation would not only reduce manual tasks but also help build stronger guest relationships and encourage repeat bookings.
    Thanks,
    stickman hook

    1 vote

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    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
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  18. Crew Change

    We have bookings for companies who stay for extended periods and at times will change workers over in the accommodation. It would be good if there was a way it would show when a replacement guest is due to check-in and the current guests departure date without having to create a new booking. We have companies who have on-going bookings that can be for long stay which reduces the GST component but not if we have to make it a new booking.

    1 vote

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    Gathering Interest  ·  0 comments  ·  General  ·  Admin →
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  19. Time adjustment for allotment

    It would be great to be able to change the time for an allotment so it doesnt always run from midnight to midnight

    4 votes

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  20. The ability to customise if a field is mandatory for a specific category

    Certain booking types require additional information such as reference numbers from 3rd party sites, the ability to make a field mandatory for a specific booking category would be helpful in ensuring all required data is entered.

    2 votes

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