RMS User Suggestions
147 results found
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Initials of employee who placed a room out of order/service
It would be very helpful to see the initials of the employee who placed a room out of order/service
1 vote -
Automate OTA and travel agent invoices
It would be great if invoicing could be automated so, for example, a travel agents can be invoice automatically on checkout or, another example, an OTA like Booking.com could be automatically invoiced on checkin. So some simple rule based automation for automatic invoice generation and, optionally, sending/emailing of those
1 vote -
Alert after Lost property Log
If would be great if we could log items left by guests into the system for easy reporting. And also,
knowing how to get rid of construction debris can significantly cut project downtime. Professional haulers streamline collection and disposal.
https://happenventures.com/how-to-remove-construction-debris-the-right-way/1 vote -
Fish It! Game
fish it! has quickly become known as one of the most relaxing casual games available today. With simple controls, calm gameplay, and steady progression, the game offers a stress free experience that many players look for after a long day.
Unlike competitive or high pressure games, Fish It! focuses on slow paced enjoyment and steady rewards, making it ideal for players who want to unwind.
Simple Gameplay That Anyone Can Enjoy
One of the biggest reasons Fish It! feels relaxing is its simple gameplay design. Players only need to focus on casting, catching fish, and upgrading equipment.
There are no…
1 vote -
Make Tour bookings sit in chronological order
Currently, a guest’s tours in their Tour Desk are not displayed in chronological order, which can make it difficult to provide a clear itinerary and can lead to confusion when sending form letters populated with this information. It would be very helpful if all tours within a guest’s Tour Desk were automatically listed chronologically by date and time, so that any correspondence or form letters populated with these details would show the itinerary in the correct sequence. This would improve clarity for both staff and guests, reduce manual adjustments, and ensure a seamless overview of the guest’s planned activities.
1 vote -
Recalculate Future Rates Utility by reservation status
Recalculate Future Rates utility doesn’t have a way to distinguish between Confirmed and Unconfirmed reservations. This makes it not useful as we take many reservations one year in advance, prior to rates being set for the following year, and we put those reservations in Unconfirmed status. Reservations coming in via IBE/other are Confirmed status. Once rates are set and we are ready to send deposit request emails, we want to recalculate the rates but only to Unconfirmed reservations. Currently we cannot do that have must manually recalculate rates for each reservations.
1 vote -
Ability to click multiple messages in the message centre to archive or acknowledge
There needs to be a way to be able to select multiple messages in the message centre to archive them or mark acknowledged, especially for those in the Online section relating to connection issues.
I have multiple (thousands!) regarding a notification for 2 property ID's for our Agoda connection and they keep coming, with over 100 per day whilst I'm working through fixing the issue. I need to be able to remove these notifications (similar to filing multiple emails at once) so that it removes the clutter from the message centre, and reflects a true number for the notifications that…
1 vote -
I would like an option to reactivate all expired scheduled reports at once
When reports are set to expire in your message centre, you have to manually reactivate each one every 90 days. While reactivating the reports, sometimes it can load for up to a minute in between each reactivation.
I had 209 reports to reactivate in one day and it took me over an hour.Also if a reports have completely deactivated and sits in the 'Inactive' drop down under 'Scheduled Reports', it flicks back to the main reports page every time you reactivate one. Then you have to go back into the inactive section to do each one.
Maybe there is…
1 vote -
Add Dynamic Availability to create a scarcity of rooms and sense of urgency to book
There is nothing in sales quite like a sense of scarcity (thus urgency) to sell a product.
I suggest a new inventory feature to be created of Dynamic Availability where:
- out of total availability, a hotel can define the number/percentage of rooms in each category that are available for initial sale at any one time; and,
- as guests book, a hotel defines the proportion of their inventory that is released for sale (drip fed) at any time (subject to total rooms)
- display on RMS booking engine (like Booking.com does) the number of rooms category you're booking, only…1 vote -
Add “Auto‑Adjust Seasonal Rate Validity” Feature for RMS Cloud
I’d like to suggest a new feature that would allow users to set automatic seasonal rate validity periods directly within RMS Cloud. Currently, rate access for corporate or negotiated rates remains active until manually removed, which can be time‑consuming when managing changing seasonal agreements and negotiated rates. By enabling a start and end date for rate validity, the system could automatically enable or disable rates based on the defined period, reducing manual updates and improving accuracy in rate management. This wheelie life enhancement would be especially helpful for properties that frequently adjust rates across peak and off‑peak seasons and would…
1 vote -
How do you handle guest feedback that comes in after checkout in RMS Cloud?
Hi everyone,
I’m looking for some advice from other RMS Cloud users. We often receive guest feedback a few days after checkout (usually by email or review platforms), and I’m not sure what the best way is to record or link this feedback inside RMS Cloud.
Do you log it manually under the guest profile, attach it to the reservation, or manage it outside the system entirely? I’d like to keep things organized without creating duplicate records. Any practical workflows or tips would be really helpful.
Thanks!
google baseball0 votes -
I would like the maintenance function to be more user friendly for daily operations
It is great there is a maintenance function, however currently only the desktop version is available on the phone which is very small and hard to read or use on the go. A mobile version is not available.
There is no way for our maintenance team to see that a new job has been posted (like a notificatin sent to their phone for example). We still need to send a message in our group chat instead of just using RMS as a centralised point.
This would be a great function to further develop and make it much more user friendly.
1 vote -
Form Letter Snippets
We have a lot of form letters with contain nearly identical information but with slight variances for specific situations.
If I need to change a section of the letters, I quite often have to modify dozens of templates.
It would be great if the system allowed us to create Form Letter Snippets which could be used as components within form letters.
The big advantage would be maintainability.
1 vote -
I would like to see "additionals" added to the exclusion list for digital policies.
I would like to see "additionals" added to the exclusion list for digital policies. Currently we can only exclude areas from the triggered correspondance, meaning that guests with bookings on sites (that have not marked a dog/cat as an additional) are still receiving the triggered digital pet policy.
1 vote -
Include OTAs in Lead Time MLOS
With OTAs not included in the Lead Time MLOS, it renders the function not usable.
1 vote -
Crew Change
We have bookings for companies who stay for extended periods and at times will change workers over in the accommodation. It would be good if there was a way it would show when a replacement guest is due to check-in and the current guests departure date without having to create a new booking. We have companies who have on-going bookings that can be for long stay which reduces the GST component but not if we have to make it a new booking.
1 vote -
Invoice a % of the total charges as a deposit, and Invoice remaining separately
There should be an option to invoice either the full amount or a specific percentage of the total, based on the required deposit. Currently, the system only allows you to invoice all charges or select specific line items, but there’s no way to simply enter a set amount or percentage to invoice as a deposit.
1 vote -
BillRoomType automatically defaults to RoomType on reservation creation.
It would be handy to have a setting allowing the BillRoomType reservation field to automatically default to the Room Type reservation field when a booking is first created/generated.
Our property has many identical apartments that for online inventory purposes have to be listed separately as One-Bedroom or Two-Bedroom Apartments. We can adjust these manually for availability by setting BillRoomType to the desired configuration (for rate correction) and setting requirements for housekeeping (ie. Lock/Unlock 2nd Bedroom).
Currently when we issue confirmation (form) letters, we reference the Room Type field for rate adjustment and have to remember to manually adjust this on…
1 vote -
I would like Merge Field for the number of occupants on a reservation
Currently there are merge fields number of adults, children or infants, but not a merge field simple for the total number of guests in a room/area reservation. Please add this Merge Field.
1 vote -
Add checkbox to exclude additions during a specified date range
We have "dog" listed as an additional as we have a 2 dog maximum. We have also introduced a dog exclusion period and would like to remove "dog" from showing up on the IBE during specified periods.
1 vote
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