RMS User Suggestions
311 results found
-
RMS clients need to be able to access a bounced email report
Currently when we enter email addresses (or if a guest enters in when doing on online bookings), unless it's something obvious in the error (which we then correct), like @bigpong or @gmailcom or gnail.com - we don't know that the guest has not received the email until they contact us letting us know what they expected to receive hasn't arrived.
Rather than the guest having to drive the email bounce correction, it would be good for RMS clients to be able to have access to the email bounce report for their client number.
Maybe this could be an extra report…
1 vote -
Online bookings via interactive maps need to be made mobile friendly. Navigation is almost impossible on a phone.
Online bookings via interactive maps need to be made more mobile friendly. The vast majority of our customers prefer site-specific bookings (particular campsites or cabins) and they use the maps to book the specific one they want. Customers using an iPhone can't use the normal functionality to zoom in/out and they are often not able to navigate the maps by tapping on the screen. RMS should overhaul its internet booking engine to make it compatible with mobile devices.
1 vote -
maintenance app development
being able to allocate jobs in the maintenance mobile portal to specific people / logins and then being able to sign these off on the mobile interface.
1 vote -
more information with credit card payments.
I would like to have names attached to credit card payments made through the guest portal, so that if multiple people are paying for accommodation, I can attach names to payments for clarity.
1 vote -
Ability to turn off Chargeback on Online Travel Agents
Currently, there are little options on what we can configure with Online Travel Agents. We recently had an issue where staff were able to push charges to AR on the RMS Book Now button. These reservations should either be Pay on creation or Pay On Arrival/Departure and definitely not chargeback to the RMS Booking Now Travel agent.
We need to have the ability to turn charge back off (or Credit Hold on) for RMS generated travel agents as there is a financial impact in not being able to do so.
1 vote -
I want a new Problem logging system.
The problem logging system is not fit for purpose. A problem should be only closed when a User says it is, not when a support member has replied to it.
1 vote -
I would like to Automatically Check in and check out guests
Description - the ability to check in and check out guests automatically by time. So, at 11:30 check all guest out. at 5pm check all guests in.
Reason - Automation.
Justification - saves time and effort of employees allowing no check in and check outs to be missed.1 vote -
I would like a revenue report by month for 12 months
Description - A report which shows all categories revenue on a 12 month view (budget V actual report is [perfect but for 12 months)
Reason - better understanding of financials
Justification -better understanding means more money.1 vote -
An Advisory Notification Will Appear If Multiple Users Are Changing the Same Reservation Details
When two or more individuals (such as a member of the reservation team and someone at reception) are making changes to the reservation, it would be nice if a warning could come up.
If there is no data saved, they both think they update the date, but that is not the case.Lead your army in hills of steel! Strategize, customize, and conquer enemies across action-packed maps. Dominate the battlefield with powerful tanks and epic upgrades.
1 vote -
I would like less RMS Terms & Conditions on RMS Pay links why should my customer sign up to all your T&C
Description - Remove some of the RMS T&C from a pay link. When a customer is sent a pay by link, they are asked to accept 23 RMS terms and conditions even ones like "SAAS Terms and Conditions service Agreement" this is nothing to do with my client.
Reason - enhance Customer service
Justification - I have had 2 people complain that they don't have time to read 23+ T&C. make our company look bad.
1 vote -
Room List not showing Categories that are set to Site (Instead of Accommodation)
Ref. ticket-ID: 43610
1 vote -
Removing the balance for all online travel agents on the guest portal
Guest portal -
Currently there is a balance/deposit owning for guests on their guest portal for their reservation & if they have paid booking.com/ expedia directly sometimes they look at this balance & think they still owe money to us - so they PAY NOW. This then is an issue for us as we have to refund the money back to the guest (as they have paid the online travel agent directly) & we are then stung with the commision fee to the payment merchant for the refund. Sometimes it can be anywhere from $20-$50 for the fee. Really needs…1 vote -
High Bill
The ability to include master reservation in the high bill report
1 vote -
Be able to select and move multiple charges at once
If a room has parking that is meant to be on Extras 2 and they have been in for 10 nights. Instead of having to move one at a time you could highlight multiple and move multiple
1 vote -
mobile number Digits in India
In India the time of making a reservation by the hotel staff. For mobile numbers there should be a limit of only 10 digits, if by mistake it is more than 10 digits it should show the error,
Also, there should be a mandate to select the country code at the time of making a reservation by the hotel staff.1 vote -
Bulk Send Receipts from Charge Credit Card Page
The bulk credit card payments feature is wonderful! In addition to that feature, it would be great if there were a bulk way to send receipts to specific guests rather than going individually from the Charge Credit Card page or using Statements (reports -> accounting -> statements), where you can only have the option to send to all guests.
1 vote -
budget
There should be the option of putting ARR and occupancy percentage for each room category for budget, accordingly system should calculate the total revenue and room nights budgeted.
1 vote -
Add trigger rule option for changing arrival or departure date of booking
It would be good to have a new trigger rule option that can fire when the arrival or departure date of a booking is changed.
That was the guest can receive an updated booking confirmation based on arriving a day earlier for example, and they can automatically receive the new confirmation by email or SMS.
Currently the only option to use for this functionality is when you click save on a booking, which could be for a variety of reasons, so having a specific date change trigger would be handy.
1 vote -
Make Occupancy & Time Based Dynamic Rates work together.
Make Occupancy & Time Based Dynamic Rates work together.
Currently RMS will only allow one or the other. RMS goes a bit haywire if both are setup. Prices do not adjust and rooms appear sold out on some OTA's
Example of use: We have a self check-in and booking kiosk where Walk-ins can make their own booking onsite, pay and collect their key. I would like the time based price to adjust prices up $60 at 10pm. Where else can they get a room at that time of night? An extra premium to be charged after hours. This on it's…
1 vote -
Overdue Deposit List - Hyperlink
Would appreciate the reservation number (master or sibling) being a hyperlink on the Overdue Deposit List report, same as on the Debtors Ledger report.
1 vote
- Don't see your idea?