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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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410 results found

  1. Guest Portal

    Pre Check In > Mandatory information

    Infants are required to enter a mobile number and email address or pre check in cannot proceed.

    Functionality is required to turn this requirement off.

    More functionality is also required for managers to choose the information the require.

    3 votes

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    4 comments  ·  Portals  ·  Admin →
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  2. Form Letters

    Can we add a merge field into RMS Form letters that includes the deposit amounts based on the total charge.

    3 votes

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    0 comments  ·  General  ·  Admin →
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  3. corporate portal

    Availability Chart on Corporate Portal
    We would like to have an availability chart accessible to for agents so they can easily see where the gaps may be in availability. Right now there is no easy way for them to do this, other than to constantly adjust dates until they find availability. It could look like the Availability Chart we have access too or a simple booking chart.
    We want to make the Corporate Portal as easy to use and informative as possible to help generate more bookings through our Agent partners.

    3 votes

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    0 comments  ·  Portals  ·  Admin →
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  4. Tourplan channel connection

    It would be great if we could RMS could connect with this channel as a number of major inbound/wholesale agents use this channel for making reservations.

    3 votes

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    7 comments  ·  Interfaces  ·  Admin →
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  5. I would like a text message notification when the MFI processor stops running

    I would like a notification via text message as well as email when the MFI Processor stops running. Lately the MFI processor has been dropping out at night (power outages etc) when emails are not monitored. It would enable us to fix the issue before guests call us that they are not able to get through the boom gates.

    3 votes

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    0 comments  ·  Modules  ·  Admin →
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  6. Automatic bank feeds for Trust Accounting

    Setup Automatic bank feeds into RMS Trust Owner Accounting Bank Rec Screen, this would make the trust bank reconciliation much easier and streamlined

    3 votes

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  7. Monthly Housekeepers Productivity Report

    Housekeepers productivity report - available to report on a monthly basis, not just daily

    Housekeepers productivity report
    We would like to be able to produce this report on a monthly basis. At the moment can only report daily.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. Set Rate on Group on the RMS Internet Booking Engine

    IBE Group Reservation correspondence has never worked properly

    Since the IBE payment always goes on the Group Master but the charges remain on the sibling reservations, there are no options for Group Reservations to ever receive an accurate triggered correspondence that properly shows "balance owing" or "payment made." Sibling reservations will always show a zero payment made with a full balance, and group master will always show a negative balance owing due to a payment but no charges.

    Please turn this into a job so this gets corrected - it has been an issue for many years with no reasonable…

    3 votes

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  9. Simplified Replace Guest Tool for Group Reservations

    Currently, when adding guest names to room numbers as part of a group, we can use either the Quick Add, Replace Guest, or set primary methods to change from the original names on the group res.
    The Quick add method is great, love it. However, we still need to delete each of the original names in the group res (usually the booker's name or the group name).
    Suggestion:
    Have tick boxes next to each name so users can simply tick the old names to be deleted at one go, rather than having to delete them individually.

    3 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Option to Delete Tokens on the Receipt Screen

    It would be more convenient and effiecient to be able to delete an old token whilst receipting in the Accomm Account

    Whilst receipting in Accom acc and choosing existing token but token has now been replaced by the customer, it would be very convenient to be able to delete token straight away rather than trying to remember afterwards one finished receipting or having to go out of receipting to delete token. It would be alot more secure and efficient to be able to do it whilst receipting

    3 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  11. Add Stock Sub Category as a Build Option on the Stock Control Report

    I would like to be able to print Stock Control Reports by Sub Category as well as Stock Category

    TO be able to sort by Sub Categories would allow easier manual inventories of Stock categories instead of entire departments

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    We are pleased to advise that your suggestion has now been scheduled into a future development cycle.

    When completed REPORTS-8273 will enable building the Stock Control Margin Report by both Stock Category & Sub Category.

    We will update this page once development commences and again once the feature is released.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  12. Move Location of "Book Via Interactive Map" button

    When using the mobile version of the RMS IBE website, you do not see the "Book via Interactive Map" button unless you tap on the "Tap to modify reservation" option at the top. Customers have a hard time finding this unless we instruct them or they stumble across it on accident. Customers love to pick their site and this would make it a lot easier for them if the button was more visible when the results first loaded.

    3 votes

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  13. Make invoices more editable eg add room type & remove room number

    We are writing to request the addition of a feature that allows us to edit guest invoices or invoice settings.

    For us specifically the addition of room types and the removal of room numbers from guest invoices.

    Visible room numbers have been causing complications, particularly with guest expectations prior to arrival. This is especially problematic for group bookings and events such as weddings, where guests often assume that the room number shown is fixed and confirmed. This has led to disputes and logistical challenges on-site when changes to room allocations are necessary due to operational needs.

    We believe having the…

    2 votes

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  14. Automate filling the 'reason for visit' as business/work field when a Company is selected

    Would love to see functionality that connects the Company Field in a reservation with the Reason-For-Visit field so that it could automatically fill based upon a set action

    For example, one of our reasons for visit is Business/Work, and often this is tied to the use of the Company field.

    There should be a way to have a rule that says: if there is a Company entered, then the reason for visit is Business/Work ; and this fills out the field without having to select anything in the drop down.

    2 votes

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  15. Add hyperlink to SMS

    Really appreciate seeing all these helpful suggestions - great to know the community is actively sharing ways to improve RMS! I often watch tutorial and feature update videos, and using <a href="https://vidfrom.com/">Vidfrom.com</a> to convert them into YouTube MP3 files lets me listen while multitasking. Super handy when you’re trying to stay up to date!

    2 votes

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  16. Charge to travel agent or company after checkout

    to be able to add a company or travel agent after the room has been checkedout so that it can be charged to AR

    2 votes

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  17. When adjusting the reservation or recalculating the rate, the dynamic rate toggle

    The option to activate or deactivate dynamic pricing while relocating a reservation or making other price adjustments. For instance, a visitor currently has a three-night reservation without dynamic pricing. You recreate the rate when they wish to add a night, and dynamic pricing is then activated based on occupancy. Since those nights have already been confirmed at that non-dynamic price, we don't want dynamic pricing to apply to those that have already been reserved.

    2 votes

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  18. Include / Exclude Triggered Correspondence based on Billing Category

    There is currently ability to include or exclude triggered correspondence based on category, but we will like to include or exclude based on billing category.

    Regards

    2 votes

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  19. Reservation Search - Add Pencil Status as Default Status to Search

    When doing a Reservation Search a number of Reservation Status are checked as default status to search by. We would like to see Pencil reservations added to this list.

    2 votes

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  20. PayPal on the Booking Engine

    It would be great to offer PayPal as a payment option via RMSPay on the Booking Engine. The ability for guests to not only use PayPay but take advantage of Pay in 4 options would be ideal.

    2 votes

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