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RMS User Suggestions

RMS User Suggestions enables RMS customers to add new feature suggestions they would find of benefit as well as vote on suggestions made by other customers.

All feedback is actively monitored by RMS Product Development with the highest voted suggestions reviewed for inclusion in a future development cycle.

The more votes a suggestion receives by customers the sooner it goes for consideration into a future development cycle.

For assistance with using RMS visit the RMS Help Centre or go to Help > Service Requests in RMS and log a new Service Request.
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19 results found

  1. Corporate Portal - Add Credit Card Token Creation with Payment Gateways

    Add the ability for Companies and Travel Agents to securely enter their credit card information in the Corporate Portal when using a payment gateway and have this create a CC Token in RMS.

    18 votes

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in 2021.

    Kind Regards,

    RMS Product Development

  2. Custom Labels for Fields in the Guest Portal

    We need the ability to rename the fields in Guest Portal. We need to use the "common terms" we already use in our Form Letters and all our communication to guests in the Guest Portal as well. Customizing the name to fit our needs will avoid any confusion.

    For example, instead of "Booking Confirmation Number", we'd like it to be "NISADE Reference No." because this is what's in all of our correspondences (form letter, email, etc.).

    16 votes

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    1 comment  ·  Portals  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  3. Guest Portal Add Attachments

    Within the guest portal could there be an added feature of guest uploading a copy of their identification?

    13 votes

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    1 comment  ·  Portals  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS 9+.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  4. Ability for Guests to Upload Multiple Forms of Photo ID on the Guest Portal

    Need ability to upload more than one photo and choose the type of Photo ID on guest portal

    Good idea to ask guests to upload a photo ID, but don't necessarily need passport. Would be good for properties to specify the type of photo ID needed, eg driver's licence, Also need the ability for guests to upload more than one photo on the Guest Portal. Currently they can only upload one photo, and the "add" a photo button in the Client page.

    10 votes

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    2 comments  ·  Portals  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  5. Ability to mark Guest Portal Messages as 'Actioned'

    Have a done/ tick box for the guest portal messages .

    When multiple users are responding to messages via the guest portal a tick to show it has been done or is being dealt with would be good - similar to outlook, which we use the done tick when responding to emails, to save an unprofessional double up .
    At the moment the only way we can stop this is to archive the message , which is not a terrific option as it would be good to see the messages dealt with and find them quickly.

    8 votes

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    0 comments  ·  Portals  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  6. Owner Portal - Display Owner Reservations in a Different Colour

    In the owners portal, I have been asked by many owners to have a separate colour for owner bookings to make viewing easier.

    8 votes

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    2 comments  ·  Portals  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  7. Option to Hide Cancelled Reservations in the Guest Portal

    Add an option to hide Cancelled Reservations in the Guest Portal and an option to remove 'Payment' on Cancelled Reservations.

    6 votes

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    1 comment  ·  Portals  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.

    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research, market analytics and more.

    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  8. Pre-checkin - better wording on buttons so guests don't worry that they are paying twice

    Guest portal - pre-checkin - After guest accepts T&C's the button reads "Continue to payment" this has caused many guests to call saying they have paid and won't continue further, thus pre-check in is not completed. If the button read only "Continue" guests would reach the payment page which clearly states "Card details required for incidentals". This would save time for staff and guests.

    4 votes

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  9. Include Second Deposit Due in the Guest Portal

    the second deposit amount should be available for the Client Portal

    4 votes

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    0 comments  ·  Portals  ·  Admin →
    How important is this to you?

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    Thank you for your suggestion on a way we can improve RMS.

    All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.

    In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.

    Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.

    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.

    Kind Regards,

    RMS Product Development

  10. Guest Portal

    Pre Check In > Mandatory information

    Infants are required to enter a mobile number and email address or pre check in cannot proceed.

    Functionality is required to turn this requirement off.

    More functionality is also required for managers to choose the information the require.

    3 votes

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  11. corporate portal

    Availability Chart on Corporate Portal
    We would like to have an availability chart accessible to for agents so they can easily see where the gaps may be in availability. Right now there is no easy way for them to do this, other than to constantly adjust dates until they find availability. It could look like the Availability Chart we have access too or a simple booking chart.
    We want to make the Corporate Portal as easy to use and informative as possible to help generate more bookings through our Agent partners.

    2 votes

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  12. Out of order Notes to appear in owners portal (purple bar)

    The ability for Out of Order Notes to appear in the owners portal so owner can see why their property is marked as out of order For example: carpet steam cleaning, external pressure wash or gutter cleans, etc ...

    2 votes

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  13. Add options to owners portal such as adults and children, state and country

    Add options to owners portal such as adults and children, state and country

    2 votes

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    0 comments  ·  Portals  ·  Admin →
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    Thank you for your suggestion on a way we can improve RMS.


    All user suggestions are reviewed and kept on file with the highest voted user suggestions put forward for consideration into a future development cycle.


    There are many factors that influence the RMS Development Roadmap and determine which features are implemented and prioritised including user feedback and support insights as well as industry research,  market analytics and more.


    We encourage you to vote on other suggestions for features you may find beneficial or add new suggestions for ways we can continue to improve RMS products.


    We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.


    Kind Regards,


    RMS Product Development

  14. Expand Payment Gateway Partnerships- Need CommBank "Simplify"

    Please consider adding "Simplify" as a payment gateway as it is designed for small businesses with a flat fee per transaction. It is the new version of CommWeb

    1 vote

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  15. Mobile Version Guest Signature, ID Scanning and Registration card details.

    I would like to request for a mobile version improvement. It would be better if there's a feature for Guest signature, ID Scanning on it.

    1 vote

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  16. Adding additional guests on Guest Portal

    This has caused a major pain with duplicate accounts and we have to merge all the time because the same phone number or email was used. When adding a guest, it would be nice if it asked if it was a child, spouse, etc. When quests add their children, they end up adding their phone and email addresses. It would be nice if it was intuitive enough to put age or DOB for a child. Offer n/a if that is possible. Not always assuming each guest is an adult. I am including this comment from one of our guests that…

    1 vote

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  17. Guests Credit Cards in the Pre Check In Portal When Company is paying on 30 Day account

    When a company has been selected in the "bill to" section for both Accom and Extras there shouldnt be a requirement when completing the pre check in for a credit card to be entered.
    We have a lot of issues with guests not wanting to place a credit card if the company is covering all charges.

    1 vote

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  18. Portal Enhancement

    It would be great as part of own booking management within the portal if a guest could apply a discount/promo code to a booking.

    1 vote

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  19. Guest Portal - Limit guest payments to IBE

    Ability to have an option to limit only IBE reservations to make payments via the guest portal.

    Currently, if your business is paid by an OTA after departure, guests from an OTA (Booking.com or Airbnb) login to the guest portal and do make payments which then causes a refund issue.

    1 vote

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