RMS User Suggestions
244 results found
-
Ability to Group Room Types
We have areas that are different "room types" but sold similarly and physically in the same area (cleaned together), it would be great to be able to group these by Floor, or Room type rather than printing by Site Type (as we might have (for example) a disabled room, or a twin vs king bed so requires a slightly different "type" which is then printed on a different page (Note: We do not have room numbers in order as some room numbers are repeated)) this would save paper! This would be same for occupancy % as we have 4 "room…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to setup Groupings and apply these to Categories (Room Types) which can then be used to display by the selected Grouping on reports such as the Housekeepers Report.
For more information on setting up Groupings and adding them to a Category in RMS please visit the below Help Centre article.
http://helpcentre.rmscloud.com/groupings-setup/category-grouping
For your circumstances described you could setup Category Groupings by ‘Floor’ and use these to group together the Areas for cleaning on the Housekeepers Report.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I would like the option to stop sell at certain at certain timeframes
Due to COVID-19, operating business hours have decreased, therefore staff on-site is limited. The only option we've found is to stop sell manually every day to prevent bookings from coming through after staffed hours.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set a ‘Release Back Time’ which will close inventory for the current day once the time is reached.
This option can be used to stop same day arrival reservations being created after the office has closed.
Visit the below Help Centre article for instructions on setting up a Release Back time in RMS.
https://helpcentre.rmscloud.com/ibe-online-options/setup-a-release-back-time
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
The data window bubble on the booking chart.. It would be fantastic if it remembered user setting.
The data window on the booking chart does show handy information, but it tends to get in the way of other, more pertinent information and tends to get 'stuck' sometimes, further hiding useful information.
It is easy to toggle it off, but it becomes a chore having to toggle it every time we log on.
It would be fantastic if RMS remembered user preference and kept it off until turned on again manually.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set the user preferences for the Booking Chart that will be retained for each user session.
The Data Window can be set to be on by default for a user by setting this in the Booking Chart Options, the Help Centre article below will guide you through these steps.
https://helpcentre.rmscloud.com/en_US/booking-chart/booking-chart-display-options
The Data Window icon on the Booking Chart is designed for single session use to make it easy for a user to quickly toggle it on or off as needed when viewing the Booking Chart.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Group Booking
When we have created a large group booking and want to click on an individual booking from the home screen, for example site 9, we click on this so we can enter details or check guest in. It then clicks on the group at the top rather than the individual booking we want. This is very frustrating as we often then need to exit the booking to find what site they are on, or go through each site number down the side until we find the correct one which can be very time consuming.
Is there a way that we…1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to set the default option used when opening a Group Reservation to go to the Group Master.
Visit the below Help Centre article for instructions to change this setting in RMS.
https://helpcentre.rmscloud.com/property-setup/default-to-open-group-master
When this option is selected it will always go to the Group Master on the Group Reservation even when opening an individual reservation within the group. Turning this option off will allow users to open the selected reservation without being taken to the Group Master.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I would like it if derived rates could have a Date Made validation
Currently, if you want to have an online promo code for a sale that must be purchased between two specific dates, you must use a discount instead of a derived rate. However, a discount can't have a package attached to it so if you want to include a sundry item, like a bottle of wine, you can't use discount and must used derived rate. If derived rates had a Date Made validation it would work perfectly.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available using Derived Rates in RMS is the ability to attach a Discount and a Package. By attaching the Discount to the Derived Rate using Property Rate Rules the Discount Validation Options can be used to qualify the rate’s availability when using the Promo Code online.
The below Help Centre article includes steps to add a Discount to a Derived Rate as well as articles for Derived Rate Packages and Derived Rate Adjustments.
https://helpcentre.rmscloud.com/derived-rate-setup/derived-rate-with-discount
https://helpcentre.rmscloud.com/derived-rate-setup/setup-a-derived-rate-package
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
SMS Trigger to occur specific time.
I would like to send a sms at 2pm (check in) to a guest on day of arrival, with a key safe code so they get there key, regardless of reservation status
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available is the ability to setup Triggerd Correspondence using SMS or Form Letters.
Triggers can be setup to send at a preset time, eg. 2 Hours Before Arrival, 1 Day Before Arrival or on Check-in and can have additional criteria to filter out unqualifying reservations. These filters can be set by Booking Source, Category, Rate Type, Company, Travel Agent or Validation Dates.
For instructions on setting up Triggered Correspondence in RMS see the below Help Centre article.
https://helpcentre.rmscloud.com/triggered-correspondence-setup/setup-automated-sending-of-sms
To activate the SMS module in RMS, see the below Help Centre article.
https://helpcentre.rmscloud.com/1way-sms-module-info/activating-1-way-sms-in-rms
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Add GL Account Codes to Receipt Types
Receipt types currently do not have the ability to allocate/map a GL Account. This would keep our receipts separated by GL which is essential for accounting.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is a Generic Financial Export that can be mapped to report Receipt Types against the specified General Ledger Account Codes.
For more information on using the Generic Financial Export in RMS see the below Help Centre article.
https://helpcentre.rmscloud.com/generic-financial-export-info
Alternatively Financial Interfaces to a variety of accounting systems are available within RMS that will create an export file in the format required for import into the accounting software that will also allocate the mapped General Ledger Code to each Receipt Type in RMS.
For a full list of available Financial Interfaces see the below Help Centre article.
https://helpcentre.rmscloud.com/financial-interfaces/available-financial-interfaces
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Res Notes on Data Window in Booking Chart
We would like to be able to see Res Notes via the Data Window in the Booking Chart (either directly or via a link).
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the Booking Chart Data Window displaying any Guest Notes or Reservation Notes saved on the reservation.
For more information on the Booking Chart Data Window visit the below Help Centre article.
https://helpcentre.rmscloud.com/booking-chart/booking-chart-data-window
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Customize Report Output Fields
With report writer. Instead of just building a report. You should also be able to select what fields you want in the report. Currently output fields are locked and not able to be customize by user.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS using the Report Writer utility is the ability to determine which fields are exported in the generated report.
Report Writer is a two stage process with the first stage allowing users to determine fields to search and what criteria will qualify as a match. The second stage is selecting what information (which fields) should be included on the exported report.
For more information on using Report Writer in RMS, see the below Help Centre article.
https://helpcentre.rmscloud.com/report-writer-utility/report-writer-overview
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I would like to be able to attach photos to a guest/client account especially when room is left dirty and extra cleaning needed.
I would like to be able to attach photos taken of an apartment to a booking to record dirty rooms that have been charged extra for cleaning
2 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to add notes to a reservation that include file attachments.
These notes remain on the Correspondence tab and any files attached can be opened and reviewed at a later stage.
The below Help Centre article includes instructions for adding a note to a reservation including file attachments.
https://helpcentre.rmscloud.com/correspondence/attach-a-document-to-a-reservation
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
IBE, shows total rates only, we want to show the nigthly rates instead
shows total rates only, we want to show the nigthly rates instead
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to select a Rate View on the RMS IBE to suit the property’s requirements.
Options include Total Rate, Nightly Rate for 7 Days, Nightly Rate for 12 Days and Interactive Map View.
For instructions on setting up the Rate View for the RMS IBE in RMS, see the below Help Centre article.
http://helpcentre.rmscloud.com/ibe-online-options/rms-ibe-rate-display
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Country Order
Common Countries (e.g. Australia, NZ, UK, USA) to remain at the 'top' of the Country drop-down box when creating a new reservation. This would avoid much time scrolling through. Alternatively, allow the function to type the letter when in the drop-down box which will then take you straight to that section.
1 voteThank you for your suggestion on a way we can improve RMS.
All drop down fields on the reservation screen in RMS have the ability to filter the displayed results based on the letters (or numbers) typed into the field before pressing ‘Enter’ on the keyboard.
This allows users to quickly jump to the section of the list based on their partial search.
Entering ‘Au’ and pressing ‘Enter’ on the keyboard in the country field will return all countries with an ‘au’ in the name including Australia and Austria whilst typing ‘New’ and pressing ‘Enter’ will return New Caledonia, New Zealand and Papua New Guinea.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Exclude Travel Agents or particular tariffs from Guest Portal Payments or Pre Check-In
Exclude Travel Agents or particular tariffs from Guest Portal Payments or Pre Check-In. Pre Paid Expedia Bookings invoiced after departure are processing payments from Guest on pre check-in or when accessing payments in the portal
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available with the Guest Portal in RMS is the ability to exclude Travel Agents from Guest Portal Payments.
See the below Help Centre article for instructions to exclude Travel Agents from Guest Portal Payments in RMS.
http://helpcentre.rmscloud.com/guest-portal-setup/guest-portal-exclude-travel-agents
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
When a guest books online, and imputs over the max. occupents allowed for site, change message "We are currently sold out for these dates."
When a guest books for more than the # of individuals allowed at a site, instead of a message popping up saying that they have reached max capacity, or that they are over max capacity, the message reads. "Thank you for your interested in Anglers Hideaway RV Park. We are currently sold out for the date range you have selected. Please see other available dates. We hope to see you soon!"
This implies that we have no sites available and we could potentially be losing bookings because of this. Please change asap.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the ability to setup a custom message to display when no availability results are returned on the RMS IBE.
For instructions on setting up a custom No Availability message, see the below Help Centre article.
http://helpcentre.rmscloud.com/ibe-online-options/rms-ibe-no-availability-custom-message
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
I woujld lik eto see the mass email system upgraded so that "personalized" letters could be sent to a large number of guests at the same tim
Allow for "personalized" blast email to a large group of guests without showing the email address of each guest to every other guest.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS is the Electronic Digital Marketing (EDM) module which allows properties to design professional and targeted email campaigns.
For more information on our EDM module, please see the below section of our Help Centre.
https://helpcentre.rmscloud.com/digital-marketing
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Add address fields to the In/Out Movement Screen
Add Address 1, Address 2, and City fields to the In/Out Movement Screen to be able create CSV file for mailing list and labels
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to create mailing list and printable labels for mailing using Report Writer.
For instructions on using Report Writer to generate mailing lists and print labels from the mailing list generated, please see the below Help Centre articles.
https://helpcentre.rmscloud.com/report-writer-utility/create-a-campaign-mailing-list
https://helpcentre.rmscloud.com/report-writer-utility/mailing-labels
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS when using the RMS Channel Manager is the ability to set a Booking Source to populate on reservations delivered or retrieved from connected channels.
The below Help Centre article includes steps on setting the Booking Source for an OTA in RMS.
https://helpcentre.rmscloud.com/channel-management/setup-ota-connection-information
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
automatic check out
Have the option for an automatic Check out If a booking is not manually checked out by someone within a time frame. we only really have a check out for our built accommodation.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Auto Check-out for reservations with no outstanding account balances.
This option when used will automatically set reservations with an ‘Arrived’ status to ‘Departed’ once the Departure Date & Time set on the reservation have passed when there are no outstanding balances on the reservation accounts.
For more information on setting up this option, see the below Help Centre article.
https://helpcentre.rmscloud.com/property-setup/automatic-check-out
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
Allow for mulitple email addresses on a guest profile
Allow for multiple email addresses on a guest profile.
For example, when a guest would like an email confirmation letter sent to BOTH husband and wife. Rather than create a new profile for the one party, could you have multiple email addresses on the one profile?1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add a secondary email field to Guest Profiles which allows for two email addresses to be stored and used against a single guest.
For more information on enabling the secondary email field for guests in RMS, please see the below Help Centre article.
https://helpcentre.rmscloud.com/users-security/secondary-email-field
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
-
A flag / follow up / traces function
Attach a follow up note / task to be completed to a reservation for a specific date or dates, that can be accessed via a report or by looking on the reservation. This function is called traces or flags in other PMS.
E.g. Guest has left bags in storage from previous stay, deliver to room before arrival.
Guest has paid only half of accommodation due to daily spending limit on CC. Collect remainder of payment today.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add Requirements, including adhoc requirements to a reservation and monitor the completion of these.
Requirements on reservations can be viewed on the To Do Chart or via the Requirements Report and be used for any reminders or follow-ups required for a guest or reservation in RMS.
For more information on setting up and using Requirements in RMS, see the below Help Centre articles.
https://helpcentre.rmscloud.com/accounting-setup/create-a-requirement
https://helpcentre.rmscloud.com/reservations/monitored-required
https://helpcentre.rmscloud.com/to-do-chart/view-requirements-on-the-to-do-chart
https://helpcentre.rmscloud.com/to-do-chart/complete-a-monitored-requirementWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
- Don't see your idea?