RMS User Suggestions
244 results found
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I would like you to look Spliting group bookings
I had a group booking & needed to pull 2 rooms out under another name to send to be paid by a 2nd party. Can we have this capability added.
another Booking was made then had to be split into 2 teams for invoicing & payment1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to split a reservation out from a Group Reservation.
To do this, open the Group Reservation and go to the Area tab, select the required reservation and choose the button ‘Remove from Group’.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Would there be a chance of having the rack/BAR rate come up on the availability chart?
Would there be a chance of having the rack/BAR rate come up on the availability chart?
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the option to display the BAR/Rack Rate Type on the Availability Chart.
To enable this option, go to the Availability Chart, select ‘Options’ and select the checkbox ‘Show Rate’ then Save/Exit to confirm the changes.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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A stack of reports which are specific to change of ownership of a property
A stack of reports that relate to change of ownership that are grouped together in RMS. Or otherwise a knowledge base article that shows what the most useful reports are with a brief description why.
1 vote -
I would like to be able to set cancellation policies to specific reservations or clients to help better manage special event and high demand
I would like to be able to set cancellation policies on specific reservations or with specific clients to assist in managing particular periods of high demand - we can't always manage this with the cancellation on the tariff type and currently use outlook reminders to manage checking on some reservations. It's great being able to set cancellation policies for specific tariffs - but I'd like a few more options.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to apply a Cancellation Policy directly to a specific reservation that will override any set on the selected Rate Type.
For further advancements to this feature, you may wish to subscribe to and vote on the below suggestion for including automated Cancellation Fees with a Cancellation Policy.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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email body view
View email body.
When sending out correspondance - occasionally we need to edit an email to add the charge for a rollaway bed, cot etc which we can do however. We want to be able to view our correspondance. At the moment you can only view the attachment but you can't edit the attachment so in this case it wouldn't help to swap them around.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ when sending PDF Form Letters is the ability to preview and edit both the PDF attachment and the email body.
After selecting the Form Letter and choosing ‘Open’, two tabs will appear in the editor. One will show the PDF attachment and the other is the Email Body from setup.
Both of these can be customised prior to emailing if required.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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RV Resort/Campground in need of repeating charges to have a yearly option. Not just daily, weekly, monthly
We are in need of repeating charges to have a yearly option. Not just daily, weekly and monthly. This would be an absolute miracle for us to have for our long term residents and long term rentals. We have to have this option to show up on our reporting needs. Our facility is mainly long term and not to be able to have a yearly option is just not a good thing. We would love to have a work around if this can't be an option.
Thank you to all...
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Repeat Charges that apply every 12th or 24th Month, the equivalent of every 1 or 2 years.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Rates on digital reg card
I noticed that rates are shown on digital reg card. This is a problem especially the booking comes from OTAs as rates (after commission) should not be shown to guests (guest can see the difference between price they paid and rates we charge to VCC).
5 votesThank you for your suggestion on a way we can improve RMS 9+.
In RMS 9+ on the Account section of a reservation there is an option ‘Hide Rate on Correspondence’. Setting this to ‘Yes’ will remove the rate displayed in any generated correspondence including the Digital Registration Card.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Group Reservations
When adding an extra room to an existing group reservation, I would like the new room to appear with a blank client name under the room tab. Currently, it appears with the parent details as the client name. Leaving the name blank allows ease of access to the correct booking and makes the process much quicker.
3 votesThank you for your suggestion on a way we can improve RMS 9+.
All user suggestions are reviewed and kept on file, with our most popular suggestions introduced for consideration into a future development cycle.
In the meantime, we encourage you to vote on other suggestions that you would find of benefit or add any new suggestions you may have for ways we can continue to improve RMS products.
Should your suggestion become scheduled or a similar feature be introduced, we will notify you and update this page.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Print OTA Notes
It would be nice to be able to print OTA notes using the Report Writer.
I have been told that you can print Reservation notes and Guest notes and almost any other notes but no OTA notes......wonder why ?1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ Report Writer is the ability to include the Reservation OTA Note field in search statements and exported data.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Please add OTA Hotel Bonanza to Channel manager.
Please add Hotel Bonanza to channel manager. They are a new OTA taking less commission
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available for connection in the RMS Channel Manager is Hotel Bonanza. This can be setup in RMS 9+ by going to Setup > Online Bookings > Channel Management and viewing the ‘Unconnected Channels’ section.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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restricting RMS prompts
"Please allow us more options with regards to choosing whether we receive the following prompts:
""only vacant dirty and vacant inspect status will be set to clean. Are you sure you want to set the selected rooms to clean?""
""would you like to recalculate the rate?"" - generally this pops up if the dynamic rates have changed since the time of the booking... In this case, we never want to do so! Sometimes we need to recalculate so this message should only come up under those circumstances. Eg. not pop up if you are selecting a room or making minimal…
4 votesThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to turn off common reservation update prompts such as Housekeeping and Rate Recalculation messages. These can be switched off per user in Booking Chart Options and Reservation Options.
The prompt to post for day of departure will only occur when Nightly Rate and choosing ‘Create Rate’ when all night’s rates are on the account already.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Minimum Stays should not be able to overlap when booking online
When a guest books online for example 3 nights, if the minimum stay is set to 1 night the first night, then 7 nights thereafter, they are still able to book online for the 3 nights even though the following nights are 7 night minimum. I don't believe this should be allowed. Defeats the purpose of having minimum stays set for certain periods.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup both Minimum Length of Stay on Arrival as well as a Soft Close, otherwise referred to as a Minimum Stay Through Reservation.
For your scenario, we would recommend setting up a Soft Close to ensure that guests arriving earlier than the 7 night minimum but staying across it will need to book the minimum of 7 nights in order to stay for those dates.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Mobile App Tablet/Phones
There needs to be a mobile app for phones and tablets that will function on any type of device. Even if it is just the booking chart where we can remotely book people in if we are away. Currently the rms9 is just unworkable on a tablet or phone. Just make it simple so we can take bookings while away from the business.
6 votesThank you for your suggestion on a way we can improve RMS.
Currently available with RMS 9+ is an easy to use view accessible on any smart device with a web browser. This includes smart phones and tables of varying sizes.
For more information on how to use RMS 9+ on a portable device, please see the below Knowledge Base article.
https://help.rmscloud.com/rms-9plus-on-the-go
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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Automatic Merging of Guest Profiles.
RMS should be able to automatically merge guest profiles.
If the guests mobile number and surname match then merge profile.
Information should not be lost if different. For example email address,
If one profile has email address A and the other email address be then both email address show on the merged profile.
16 votes -
Please update the look of RMS Online
It would be great if the look of RMS Online could be modernized. It is very simple and old fashioned.
12 votes -
Resinstate the function that allows you to search & select a repeat guest profile in existing bookings
Resinstate the function that allows you to search & select a repeat guest profile in existing bookings
Resinstate the function that allows you to search & select/replace a repeat guest profile in existing bookings
This function was available until fairly recently - the new way of matching repeat guest profiles is not time effective10 votes -
If a discount is entered on the group master, this needs to be reflected to all attached siblings
If a discount is entered on the group master, this needs to be reflected to all attached siblings, it is so time consuming to enter a discount into 80 attached rooms.
4 votes -
Highlight or add colour to the day we are currently on.
We find it difficult to see which day we are on. We would like there to be a function where the date is highlighted. This way no mistakes are made.
5 votes -
Rate/Availability Chart 'View' Need Option to see "All Online Channels"
The view drop down within the Rate/Availability Chart shows 'House' and the other online channels. Need new option to see "All Online Channels" so one can easily see stop sells in one area opposed to clicking on each channel. Rarely would one stop sell on one channel but leave bookings available on other channels.
7 votes -
Increased functionality of the pencil in feature.
The ability to do a guest search during the conversion into a real reservation.
6 votesThank you for your suggestion on a way we can improve RMS 9+.
The ability to perform a guest search during the Add Pencil Reservation & Replace Guest/Guest Search on Convert to Reservation is currently available in RMS 9+.
For more information on Pencil Reservations see https://help.rmscloud.com/pencil-reservations
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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