RMS User Suggestions
244 results found
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Online Group Reservations
To be able to make a group reservations that has different number of guests each room.
e.g.
1st room - 2 adults
2nd room - 2 adults and 1 child
3rd room - 3 adults1 voteThank you for your suggestion on a way we can improve.
Currently available on the RMS IBE is the ability to allow Group Reservations. When this option is enabled the guest can select ‘Add Additional Booking’ which will give the guest the ability to search and book for a different number of guests based on the search criteria they enter.
When completing the online booking process, the reservation will be created in RMS with the corresponding guest numbers.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like a function to round-up dynamic pricing
Dynamic pricing often results in rates with odd cents, it would be good if the dynamic rates could be rounded-up to the nearest dollar. I believe that there is a "round-up" function in set-up, but this works globally and also effects rates for bookings coming from ota's etc. so cannot be used??
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to set Rates to Round to the Nearest Dollar. This option will ensure that any Derived Rate Adjustments or Dynamic Pricing Adjustments that would result in a decimal value are rounded.
Using this option ensures that Rates in RMS are whole dollar amounts and will result in the rounded values being sent to any connected channels. This rounding applies to the Base Rate in RMS leaving any adjustments on a reservation from Discounts or Travel Agent Commissions as required.
For instructions on activating this option in RMS see the below Help Centre article.
https://helpcentre.rmscloud.com/accounting-setup/setup-rounding-on-rates
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+, Triggered Correspondence can be setup to send at the time of Reservation Confirmation.
When a Receipt is applied to the Reservation Account RMS will change the Reservation Status to ‘Confirmed’ which will then trigger this letter or SMS to be sent based on the options selected in setup.
See the below link for information on setting up Triggered Correspondence.
https://helpcentre.rmscloud.com/triggered-correspondence-setup
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Housekeeper Noticiations
Would be great to have automated notifications set up for the Housekeepers when new bookings are received for the properties to which they are allocated. We are a holiday home company who contract out to two different cleaning companies and this feature would save us having to check with them to see whether they have seen a new booking drop in on the bookings chart they have access to.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ Triggered Correspondence can be setup to send to a Housekeeper for various reservation actions, including when a new Reservation is Made.
See the below link for instructions on setting up Triggered Correspondence in RMS.
https://helpcentre.rmscloud.com/triggered-correspondence-setup
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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wHEN CLIENT HAS PAID in full WHETHER THIS BE ON THE WEB OR BY ARRANGEMENT IF THE BOOKING COULD INDICATE PD ON RES SLIP/COLOUR ON CHART
wHEN CLIENT HAS PAID in full WHETHER THIS BE ON THE WEB OR BY ARRANGEMENT CAN THIS BE SHOWN ON THE CLIENT RESERVATION SLIP WITHOUT HAVING TO CHECK ACCOUNT AND PERHAPS THE COLOUR ON THE CHART COULD VISUALLY SHOW THIS AS A SECURE BOOKING.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the available to set the Text and Colour options on the Booking Chart.
For instructions on how to set these, see the below Help Centre.
https://helpcentre.rmscloud.com/booking-chart/change-the-text-colour-options-on-the-booking-chart
Additionally, account balances can be previewed in the Reservation’s Data Window on hover as well as in the Account Column on the Reservation Screen.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Regards,
RMS Product Development
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1 vote
Thank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ on the Booking Chart is the Text View option ‘Surname Balance’.
For assistance with changing the Text and Colour options on the Booking Chart in RMS 9+ see the below Help Centre article.
https://helpcentre.rmscloud.com/booking-chart/change-the-text-colour-options-on-the-booking-chart
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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access codes on inhouse report
Hi would love to be able to print a report each day for the boom gate access codes for all inhouse guests. This would assist all staff
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in all versions of RMS 9+ is a Boomgate Status Report which includes the Boomgate Access Number & Reservation Number as well as whether they are currently in or out by the boomgate access.
To access this report:
Go to Reports > Daily > Boomgate Access.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Improvement on the Guest Portal
Can we add Car Reg to the guest portal?
1 voteThank you for your suggestion on a way we can improve RMS.
The Guest Portal can have fields customised and set as mandatory by updating the Client Portal user in Field Maintenance.
For instructions on how to modify Field Maintenance, please see the below Help Centre article.
https://helpcentre.rmscloud.com/setup/customise-fields-displayed-on-the-reservation-screen
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Credit Transfer
Be able to transfer a credit balance to another account at anytime (not have to wait until check in/arrival date).
1 voteThank you for your suggestion on a way we can improve RMS.
The ability to Balance Transfer debits or credits is a current feature of RMS 9+ in all versions.
Please see the below Help Centre article for steps to complete a Credit Transfer.
https://helpcentre.rmscloud.com/accounting/perform-a-balance-transfer
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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I would like to run the cash transactions report as an Excel or csv file
I would like to be able to run the Cash Transactions report as an Excel or CSV file so as to import the date into other charts we are using for bookkeeping.
1 voteThank you for your suggestion on a way we can improve RMS.
All reports can be exported to .csv, .xslx (Excel), PDF, RTF, XPS or HTML as required from the Report Preview screen after selecting ‘Build’.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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A report of Repeat Charges currently in place
I would like a report of Repeat Charges currently in place. This would allow us to audit to make sure the charges have been added to guests accounts for future charges. We are an RV resort with annual reservations. We bill cable and washer charges to guests coming back for the season and the procedure is to set up the Repeat Charge when they return in the fall. This sometimes gets forgotten and it would make it very helpful to have the report without having to go to each individual reservation and click down several screens to get to the…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the Repeat Charge Report which will generate based on a variety of chosen options and display the details of the Repeat Charges for the period and options selected.
To access this report:
Go to Reports > Daily > Repeat Charge in RMS.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.Kind Regards,
RMS Product Development
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Guest details on Company invoice
Company Invoices do not show the guest name. It should at least be an option for the Invoice to show the guest name. We are only a small operation and we have been requested that this occur. I am surprised no larger businesses do not need this for corporate clients.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ on any Tax Invoice generated where the Bill To is the Company or Travel Agent, the Guest Name will appear in the lower right section of the Tax Invoice Header (above the tax column) and in line with the Tax Invoice Number.
As the Guest is not the bill recipient, these details do not show in the primary Bill Recipient section.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Edit the Base rate based on a nightly rate as opposed to the total base rate
When editing the base rate in a reservation it would be good to be able to put in the nightly rate you want to charge/change and calculate the total base rate. As opposed to putting in the total then that being divided up over the reservations nights.
1 voteThank you for your suggestion on a way we can improve RMS.
The Base Rate override matches the Property’s selection to use Total Rate or Nightly Rate for overriding purposes. However, by selecting Total Rate and viewing the Total Rate Breakdown you can override individual nights or per night as required.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Out Of Service
Please make out of order and service two separate options because they have 2 different meanings. It will help us to have correct occupancy and revenue reports.
As of now when we put room in maintenance it still includes in the inventory, which is not right. To take out the room from inventory we should use this option and if out service option if we still wants the room to show in the inventory.
Most of the PMS has this option but not RMS which is sad that no one really taking this topic to light as it effects daily…
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup whether Maintenance Reservations are included as available inventory or not.
To review this, have your System Administrator go to Setup > Property Options > Property Information and edit the property profile.
In the ‘Options’ section of the Property Information tab a checkbox is available ‘Include Maintenance in Avail for Occupancy’. To exclude Maintenance as available, ensure this checkbox is not ticked then Save/Exit.
We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.
We will look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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"Requirements" to automatically be added to form letters. I.e a booking letter.
We use RMS at our Caravan park. It would be so useful if the "requirements" section would be automatically be transferred to a form letter. for example - If a guest in requiring addition linen, additional linen has a fee, If we send a "booking" letter it calculates tariffs, deposits etc but if there are any requirements (with or with out a charge required) we have to manually add it to our booking letter before sending. which can be easily forgotten and a bit of a pain if forgotten.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to add merge fields to form letters that can populate Requirements from the reservation into the merged letter. There are a number of merge fields available depending on the information you would like to include in your letter.
Thank you for your feedback on a way we can improve RMS 9+.
We appreciate the valuable feedback of our customers and encourage you to review other suggestions and vote on those you would find of benefit.
We look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Better tracking of hire equipment/trundles/portacots
Currently we have our trundles, portacots etc set up as their own sites. We add them to a room booking so we can track how many we still have available. BUT the issue is that on the houskeeping report it doesn't tell our housekeepers which room has booked the trundle/portacot etc so we have to manually look this up and write it on their report.
Surely there must be a better way to manage hire equipment bookings (as we could use this for bikes, buggies etc) which also charges them the correct amount and puts it on the housekeeping report…1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to setup Add On Categories for items including car parks, porta cots, rollaway beds and any other space or item that can be added onto an existing reservation.
For more information on how to use Add Ons please refer to the below Help Centre article.
https://helpcentre.rmscloud.com/reservations/apply-an-add-on-to-a-reservation
Kind Regards,
RMS Product Development
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Option to turn off caravan sales buttons in databases that don't use this field/feature in RMS
Option to turn off caravan sales buttons in databases that don't use this field/feature in RMS
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to customise menu items and fields displayed on the Reservation Screen for users and groups of users.
The below Help Centre articles will guide you through each of the available processes to customise what your users see within your RMS database.
https://helpcentre.rmscloud.com/setup/configure-a-security-profile
https://helpcentre.rmscloud.com/setup/create-a-new-user
https://helpcentre.rmscloud.com/setup/customise-fields-displayed-on-the-reservation-screenWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Colour of availability calender online
The availability calender link when booking online should be more of a stand out colour like red so the customer can easily find it. Some of our guests have mentioned they did not see it at all
1 voteThank you for your suggestion on a way we can improve the RMS IBE.
Currently available to be setup in RMS 9+ is a complete range of customised colours for the RMS IBE. The colours selected here will also apply to the Availability Calendar online as well as the ‘Call to Action’ buttons such as “Search” and “Book”.
Please see the below Help Centre articles for steps to setup colour customisation.
https://helpcentre.rmscloud.com/ibe-online-options/setup-an-advanced-colour-theme-for-rms-ibe
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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Booking Chart type chart for Add Ons
I would like to see a booking chart style of chart that is availible for Add ons, specifically for those properties who use add ons to assign car parking.
As we know it is an absolute pain to balance the add ons chart as there isnt a physical way to see who is assigned to who.
A booking chart style chart I believe would assist greatly in helping properties to balance their car parking and other add ons especially when extending long stay bookings.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available in RMS 9+ is the ability to display Add Ons on the Booking Chart, allowing for viewing and managing add on reservations alongside existing reservations.
This can be enabled per user by going to the Booking Chart > Options and selecting the checkbox ‘Display Add Ons’.
In addition to this setting, a standalone Availability style chart is available for Add Ons.
We appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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shopping cart
Can we have a shopping cart added to the rms book now button so guest can purchase other items such as theme park tickets, meals etc.. as part of their reservation experience. This will enhance the guest experience and add to revenue. I believe Newbook already has this feature as well as many other hotel reservation systems.
1 voteThank you for your suggestion on a way we can improve RMS.
Currently available on the RMS IBE with setup completed in RMS 9+, is the ability to add Requirements and Activities that can be purchased in addition to the accommodation.
The below Help Centre articles will guide you through the setup process for Requirements and adding them to the RMS IBE.
https://helpcentre.rmscloud.com/accounting-setup/create-a-requirement
https://helpcentre.rmscloud.com/ibe-online-options/setup-requirements-for-rms-ibeWe appreciate your valuable feedback and look forward to introducing exciting new features from our user suggestions in the coming months.
Kind Regards,
RMS Product Development
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